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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

Overview
Employees
Reviews
Vehicles
4.8
2,587 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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2111 US-287

Decatur, TX

76234

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Showing 2,587 reviews

December 22, 2023

Smoothest car buying process I have ever been through. This team was super helpful and efficient. I will definitely be coming back here for my future vehicle purchases. More

by tylermadden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandt Wicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Tyler, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose James Wood Chevrolet Buick GMC Decatur. Please feel free to contact us if you have any questions on your new purchase. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

December 21, 2023

Service was great and the customer service was exceptional! I dropped my vahicle off early and it was out 4 hours after my scheduled appointment even with them haveing to replace a defective part More

by tracitucker5976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandt Wicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cathy Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wheat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Asa Johnson Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Houoe
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Dec 22, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 21, 2023

great job done by the service department and Shawn Hooe thanks very much for your help More

by PLEIJA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
shawn hooe
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Dec 22, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

It’s great to know that Shawn provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 21, 2023

Not pushy and very friendly. Explained everything we needed answered. Need to be involved more with the people that detail vehicles More

by gdnieto78
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cathy Spurgeon
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

December 20, 2023

Very professional and extremely friendly and helpful. Never been to a dealer more willing work. More

by kafencing79
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Coalby Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

December 20, 2023

We’ve bought all our vehicles from JWM… Friendly Knowledgeable Reliable We will continue our loyalty for future needs. More

by JIMMY.LUTTRELL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beau Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Mayfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Burkhart kept us updated on pricing, rebates available and inventory available
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Dec 22, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, Jimmy. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

December 19, 2023

I have bought a GMC Terrain and a GMC Sierra 2500 pickup truck from Rocco Rotundo this year. He is easy to work with, a good communicator and very efficient. I would him and the James Wood dealership to my More

by gafken
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to write this review. I am pleased to hear that Rocco was able to provide an efficient and overall positive experience. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

December 19, 2023

Very professional and knowledgeable. They worked hard to get me in the vehicle I wanted. More

by rhroadrunner65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Misty Dyson
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Dec 20, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your feedback about your experience. I'm glad to hear that you found a great deal on the car you wanted. If there is anything else that our team can assist you with, please let us know! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

December 19, 2023

Tyler took a ton of time and expertise to make sure I was satisfied and had the vehicle I needed. Best salesman I have ever dealt with!!!! More

by jeepster132
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Mayfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for visiting us and for leaving such great feedback. I am so happy Tyler could match you to the right vehicle and put you behind the wheel of your new car. We hope to see you back for scheduled maintenance or anything else we can help you with! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

December 19, 2023

Very friendly staff and service was great. Shawn was very outstanding and very helpful and an aknowledgeable. More

by KATHYSELF51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Ho
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Dec 20, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for reaching out Kathy! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with Shawn and my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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