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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

Overview
Employees
Reviews
Vehicles
4.8
2,414 Reviews
James Wood Motors in Decatur - A Trusted Community Partner Since 1978 At James Wood Motors in Decatur, we're not just in the business of selling cars; we're deeply committed to serving our community and building lasting relationships with our customers. With a legacy that spans over four decades, our family-owned dealership has been a cornerstone of the North Texas automotive industry since 1978. Community Engagement: From the very beginning, community engagement has been at the heart of our business philosophy. We believe in giving back to the town that has supported us for so many years. That's why we're proud sponsors of numerous local events, fundraisers, and initiatives aimed at enriching the lives of our neighbors and strengthening the fabric of our community. Whether it's sponsoring a local sports team, participating in charity drives, Youth Fairs or hosting community events at our dealership, we're always looking for ways to make a positive impact. Exceptional Customer Service: Our commitment to excellence extends beyond our involvement in the community. We take pride in providing our customers with an unparalleled car-buying experience, characterized by transparency, integrity, and personalized service. Our knowledgeable team members are here to guide you through every step of the purchasing process, ensuring that you find the perfect vehicle to suit your needs and budget. And our dedication to customer satisfaction doesn't end when you drive off the lot; we're here to provide ongoing support and assistance for as long as you own your vehicle. Rave Reviews: But don't just take our word for it—our customers speak for themselves. We're honored to have received countless glowing reviews and testimonials from satisfied customers who have experienced the James Wood Motors in Decatur difference firsthand. Their feedback serves as a testament to our unwavering commitment to quality, reliability, and customer care. Looking Ahead: As we look to the future, we remain steadfast in our commitment to serving the Wise County community with the same passion and dedication that has defined us for over four decades. Whether you're in the market for a new or pre-owned vehicle, or simply seeking a dealership you can trust, we invite you to experience the James Wood Motors in Decatur difference for yourself. Thank you for choosing James Wood Motors in Decatur where community, integrity, and exceptional service come standard.
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2111 US-287

Decatur, TX

76234

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Showing 2,414 reviews

November 07, 2023

Brian always makes sure I am taken care of! The service center is always great More

by RTASBMCLAIN2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Stanley
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Nov 08, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 06, 2023

They took care of me twice in 3 months when my car that I just bought from them was totaled due to hail damage More

by small_dog01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Asa Johnson Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rice
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Nov 08, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 06, 2023

Dry down to earth people very easy to deal with and willing to take time to make sure you make the right choice More

by chuck.reynolds
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Coalby Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Asa Johnson Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I appreciate the kind words, Chuck. I look forward to seeing you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-7664 bwicker@jameswood.com

November 06, 2023

Steve Frasier is the best. We buy our cars and trucks from him no matter where at James Wood he is located. We trust James Wood motors both Chevy and Hyundai with all our autom More

by kweser
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your loyalty to our dealership and for taking the time to write this review. Steve’s sales excellence is always consistent, and I’m glad your experience with him supports that. I aim to turn every person that visits us into a repeat customer. Sincerely, Brandt Wicker General Sales Manager 940-627-7664 bwicker@jameswood.com

November 04, 2023

Friendly, informative, and their prices are very comparable with other mechanical shops I’ve dealt with. More

by Scotberger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Rhine
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Nov 07, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I appreciate you working with our service department to keep your vehicle in tip-top shape, Scot. Please don't hesitate to call if I can help with anything at all. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 04, 2023

Attentive to my needs, and knowledge throughout the buying experience. Customer service was excellent. Kudos!! More

by dimsdinwiddie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Mundy, and Trey Moss
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Nov 07, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

It is important our customers feel completely confident with the customer service they received and it made me happy to read your review. If there are any other automotive needs I can assist you with, please don't hesitate to call me or stop by. Sincerely, Brandt Wicker General Sales Manager 940-627-7664 bwicker@jameswood.com

November 03, 2023

My experience was so easy. Landon took care of everything and made the process easy More

by calsoncin.elsa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Billy Balderas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Landon East
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your feedback about your experience with us, Elsa. I'm glad to hear that you had a smooth and easy experience with Landon. Please let me know if there is anything else that I can assist you with. Sincerely, Brandt Wicker General Sales Manager 940-627-7664 bwicker@jameswood.com

Nov 06, 2023 -

calsoncin.elsa responded

Thank you!

November 03, 2023

Service was done as expected and as ordered Bryan greated me when I got there and took care of everthing More

by tom_7816
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 06, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I truly appreciate you taking the time to write about your experience at our service department, Tom. We want to provide all of our customers with quick and efficient vehicle maintenance, and I'm thrilled to hear that you feel you had such a wonderful experience with our entire team. I'm happy to hear that you can trust us with your vehicle, and I hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 02, 2023

Two and a half hours to wait for a tire rotation and oil change is way too long. James Wood needs to change the wait time. More

by KORENMARCIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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November 02, 2023

Easy to deal with, had good discount on truck. Karen takes good care of her customers. More

by davidbragg67
Recommend Dealer
Yes
Employees Worked With
Karen Pattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

David, I loved reading this review! Happy customers are our aim, and it appears Karen really hit the bullseye. I’ll make sure to share your experience with her, and if you have any further questions or worries, we’re always available to help. Sincerely, Brandt Wicker General Sales Manager 940-627-7664 bwicker@jameswood.com

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