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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

4.8
2,585 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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2111 US-287

Decatur, TX

76234

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Showing 2,585 reviews

December 01, 2023

Misty was easy to deal with. She made it a great and easy, buying experience. More

by Joshseven
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Misty Dyson
Dec 01, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Misty was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Brandt Wicker General Sales Manager 940-627-7664 bwicker@jameswood.com

December 01, 2023

Bryan and Andrew have been instrumental at valeting our vehicle when service is needed. They are reliable and timely. James Wood Motors is very helpful and friendly. More

by bgaylor77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan, Andrew
Dec 02, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Andrew and Bryan were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

December 01, 2023

Always a pleasure getting service here at James Wood Motors in Decatur! Bryan Stanley is always super nice and courteous, and the best part is my car is usually ready before the time Bryan tells me! Tha More

by cwalker92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carey Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandt Wicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Mayfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Asa Johnson Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Huddleston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Dyson
Dec 04, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 01, 2023

We bought 3 vehicles from James Woods and have had excellent experience and service there. All of the staff is very friendly and helpful. More

by homewithtucker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Brandt Wicker General Sales Manager 940-627-7664 bwicker@jameswood.com

December 01, 2023

Friendly service with quick response I appreciate how they valued my time and gave extra attention to my needs More

by speartracy63
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Wheat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy was my actual sales agent
Dec 02, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 01, 2023

Derek was wonderful to work with! I definitely recommend using him if you are in the car buying process! More

by GKNICKELS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your great review! I'm glad that Derek could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Brandt Wicker General Sales Manager 940-627-7664 bwicker@jameswood.com

November 30, 2023

We have done business with James Wood Motors for almost 35 years. The experience has always been excellent. More

by DMRUNNEBERG
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brad Gunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Culpepper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beau Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Asa Johnson Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for the wonderful review of your experience at James Wood Chevrolet Buick GMC Decatur. We love hearing from great customers like yourself that appreciate all that our dealership is doing to take care of our customers and the community. Thanks again for your loyalty and business. We hope to see you again soon. Sincerely, Brandt Wicker General Sales Manager 940-627-7664 bwicker@jameswood.com

November 30, 2023

Bryan was professional, courteous and provided quality service. The administrative assistants were courteous and helpful. More

by mike.henslee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
Dec 01, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to write such great feedback, Mike. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Bryan was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 29, 2023

Our salesmen was great. explained many functions on our new truck. was a quick and easy process More

by jastables1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
thomas lynch
Nov 30, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Brandt Wicker General Sales Manager 940-627-7664 bwicker@jameswood.com

November 29, 2023

Service advisor Zach Rhine is great. Very responsive and personable to work with. No fault of Zach's or the dealer, but the availability of loaner cars is challenging. In today's More

by PJW148
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
Dec 04, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I greatly appreciate you providing such honest feedback. Your comments will be reviewed with our team, and I encourage you to give me a call to discuss this further. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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