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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

Overview
Employees
Reviews
Vehicles
4.8
2,600 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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2111 US-287

Decatur, TX

76234

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Showing 2,600 reviews

November 09, 2024

Best deals all the time Second time I’ve purchased a vehicle there at James Woods love this place More

by joevrod
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Landon East
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that you love James Wood Chevrolet Buick GMC Decatur and that this is your second vehicle purchase with us. We truly appreciate your loyalty and support. We look forward to welcoming you back for your next visit! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

November 09, 2024

Excellent response. Good pricing. Everything went very smooth. Would highly recommend both James Woods and Hunter More

by kevin@mflitteken.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Baier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Helm
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words and for recommending James Wood Chevrolet Buick GMC Decatur! I'm thrilled to hear that you had a smooth experience with us and that Hunter provided excellent service. I appreciate your feedback and look forward to welcoming you back in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

November 09, 2024

Usually very good at appointments being on time, but this time I made an appointment for 9:45am on a Monday but wasn't able to get my truck for almost 3 full days. Why make an appointment if they put off the More

by TERRIMEEKS80
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. I appreciate your feedback regarding the delays in getting your truck serviced. While I am glad to hear that you were satisfied with the repairs, I understand the importance of timely service at James Wood Chevrolet Buick GMC Decatur. Your comments will be taken into consideration as I strive to improve our scheduling and service efficiency. If you have any further concerns, please feel free to reach out to me directly. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 08, 2024

Great experience, very attentive, fast and easy, Understood what I needed and provided the best fit. Very happy with my purchase. More

by Rene Carter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Coalby Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dewayne Plummlee
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Nov 12, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience at James Wood Chevrolet Buick GMC Decatur. It's fantastic that our team was able to understand your needs and provide you with the best fit. I appreciate your business and hope to see you again for your future automotive needs! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

November 07, 2024

Found my issue and took of the problem in a timely manner took care of the warranty coverage and all was good !!! More

by ekms377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback! We appreciate you taking the time to share your experience with James Wood Chevrolet Buick GMC Decatur. It's great to hear that we were able to address your issue and promptly take care of the warranty coverage. If you have any further questions or need assistance in the future, feel free to reach out to us. We look forward to serving you again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 07, 2024

My appointment time had to be changed to a later time. They were very helpful in getting it changed and accommodating my needs. More

by RLSVBC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your positive feedback! We’re glad to hear that our team at James Wood Chevrolet Buick GMC Decatur was able to accommodate your needs and assist with rescheduling your appointment. We appreciate your understanding and look forward to seeing you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 07, 2024

I asked to have the dome light checked as it often will not turn off after exiting the vehicle. It still has the problem. More

by RKLEIBRINK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. I appreciate your feedback regarding the dome light issue in your vehicle. Your concerns are important, and I encourage you to reach out to me at James Wood Chevrolet Buick GMC Decatur so I can assist you further in resolving this matter. We are committed to providing you with the best service possible and look forward to helping you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 07, 2024

Everyone we dealt with in the purchase of a n Equinox from salesman Clay Estes to Dane in finance very personable very helpful, overall a good experience More

by ghawkins4841
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that your experience purchasing a Chevrolet Equinox was enjoyable and that both Clay and Dane were helpful and personable. At James Wood Chevrolet Buick GMC Decatur, we strive to provide excellent service, and it's great to know we met your expectations. We hope to see you again soon! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

November 06, 2024

They were very professional and knowledgeable handled everything with speed and accuracy and did a really great job matching the colors ! They even detailed it very well I will definitely give them my fu More

by JEFFLESTER0413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Westerlund
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your wonderful review! We greatly appreciate your kind words about our team's professionalism and expertise at James Wood Chevrolet Buick GMC Decatur. We're thrilled to hear that you loved the color matching and detailing of your vehicle. Your support means a lot to us, and we look forward to serving you again in the future. Don’t hesitate to reach out if you need anything else! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 06, 2024

Friendly service & wonderful maintenance. Service personnel come & talk to you personally if there is any questions or changes More

by MG_EMERSON82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to share your experience! We're glad to hear that you appreciated the friendly service and personal interactions from our maintenance team at James Wood Chevrolet Buick GMC Decatur. Your feedback is important to us, and we strive to ensure our customers feel informed and valued. We look forward to seeing you again for your future service needs! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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