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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
970 Reviews

970 Reviews of James Wood Motors, Inc. - Service Center

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May 10, 2025

My service advisor is Shawn Hooe. I have used him for the past 3 years and he is the best. Customer service, communication, all top notch. More

by david5811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review, David! We're thrilled to hear about your positive experiences with Shawn at James Wood Chevrolet Buick GMC Decatur. Our team is dedicated to providing excellent customer service and communication, and it's great to know that Shawn has consistently met your expectations over the past three years. We appreciate your support and look forward to serving you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 10, 2025

I have dealerships much closer but I choose James Woods because of the service department. While things have changed over the 30 plus years the service department has remained stellar. More

by DREWBROOKS343
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words, Drew! We truly appreciate you choosing James Wood Chevrolet Buick GMC Decatur over closer options. It's fantastic to hear that our service department has consistently met your expectations over the years. We look forward to continuing to serve you in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 09, 2025

Communication with me was less than desirable. No one would return a text message or phone call until I got upset. More

by me27696
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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May 10, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback. I understand that communication is crucial, and I appreciate you bringing this to our attention. It's important to us at James Wood Chevrolet Buick GMC Decatur to provide excellent service, and I would encourage you to reach out to me directly if you have any further concerns. Your input helps us improve, and we hope to serve you better in the future. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

May 09, 2025

Communication with me was less than desirable. No one would return a text message or phone call until I got upset. More

by me27696
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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May 09, 2025

Our Service writer, Dason, was spot on. He kept us updated, and went out of his way to explain everything so the we understood. He's definitely got two thumbs from us! More

by CHILIDILLO
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that Dason provided you with such great service and kept you updated throughout your experience. Your feedback is greatly appreciated, and we look forward to seeing you again at James Wood Chevrolet Buick GMC Decatur! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 07, 2025

Dason was awesome and everything was done in a timely fashion. I use JWM for all my services More

by dawglb76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that you had an awesome experience at James Wood Chevrolet Buick GMC Decatur and that everything was completed in a timely manner. We appreciate your loyalty and look forward to serving you again for all your future services! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

May 03, 2025

Shawn Hooe is great to work with! Easy to schedule service for my truck & vehicle repairs were completed on-time. Highly recommend. More

by TOMREED01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We’re thrilled to hear that you had such a positive experience with our service department and that we could efficiently take care of your truck's needs. Your recommendation means a lot to us at James Wood Chevrolet Buick GMC Decatur. We look forward to seeing you again next time! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

May 03, 2025

So far so good , fast and precise on first oil change ! Had to take my truck in for an update that took about a day , everything seems to be working as it should at the present, great job and team , thanks More

by Snuffysurfdude
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your positive review! We're glad to hear that your oil change was fast and precise, and that your truck update went smoothly. At James Wood Chevrolet Buick GMC Decatur, we strive to provide great service, and it’s wonderful to know our team met your expectations. We appreciate your kind words and look forward to assisting you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

May 03, 2025

Krystal Gipson has been wonderful to work with. She has so much knowledge and explains things extremely well! She has always been very professional! More

by mmjmoss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the great review! I'm so pleased to hear that Krystal’s professionalism and expertise have made such a positive impact. We appreciate your trust and look forward to seeing you again at James Wood Chevrolet Buick GMC Decatur! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

May 03, 2025

Krystal Gipson, has been wonderful to work with. She is very prompt at getting back to you. She is very knowledgeable about my car. She is very helpful! More

by mmjmoss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 04, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with our team at James Wood Chevrolet Buick GMC Decatur. It's great to know that Krystal provided you with prompt and knowledgeable assistance. We appreciate your feedback and look forward to helping you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

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