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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
1,106 Reviews

1,106 Reviews of James Wood Motors, Inc. - Service Center

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August 29, 2025

James Wood has the best service center around. They always value your time, while being very attentive to your needs. Dason Howard always goes above and beyond to make sure your experience is a go More

by BDAUGHERTY83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! I truly appreciate your feedback and am thrilled to hear that you had a great experience at James Wood Chevrolet Buick GMC Decatur. It's fantastic to know that Dason provided you with exceptional service. We look forward to welcoming you back in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

August 26, 2025

Very pleasant people to work with. All of the employees are very knowledgeable. I would recommend them. More

by j.don.reeder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We're thrilled to hear that you had a pleasant experience with our team at James Wood Chevrolet Buick GMC Decatur. Our employees strive to provide knowledgeable and friendly service, and your recommendation means a lot to us. We look forward to assisting you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

August 24, 2025

Customers consistently praise James Wood Motors for their friendly and knowledgeable staff. Reviews highlight the dealership’s dedication to providing a no-pressure, transparent buying experience. For More

by MMC517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Huddleston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to share your thoughts about James Wood Chevrolet Buick GMC Decatur! We're thrilled to hear that our friendly and knowledgeable staff made your buying experience enjoyable. Our team is dedicated to providing transparency and working hard to meet your needs, just as you experienced with your vehicle trade-in and purchase. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

August 23, 2025

typical service, always finds something. Lowest paid are the most help full and patient. thanks More

by JBRNMID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Huff
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin
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Aug 24, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to provide your feedback. I appreciate your comments regarding our service team at James Wood Chevrolet Buick GMC Decatur. It's great to hear that our staff is helpful and patient. If you have any specific concerns or issues you'd like to discuss further, please feel free to reach out to me directly. We value your input and strive to continuously improve. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

August 23, 2025

Dason always does a great job taking care of me and my cars! This place is great! More

by edwardpecina80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mayfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Asa Johnson Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Huddleston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Edward! I appreciate your kind words about James Wood Chevrolet Buick GMC Decatur and are thrilled to hear about your positive experiences with us. It’s always our goal to take great care of you and your vehicles. We look forward to seeing you again soon! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

August 22, 2025

This place is great to buy from and service from. All my vehicles bought and serviced here More

by dawglb76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We’re thrilled to hear that you’ve had such a positive experience buying and servicing all your vehicles at James Wood Chevrolet Buick GMC Decatur. We truly appreciate your loyalty and look forward to assisting you in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

August 22, 2025

Very professional service as always. Goes way beyond what is expected. Been doing business with them for over 40 years and would never use anyone else. Thank you!! More

by SCONNALLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! We truly appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur over the past 40 years. It's wonderful to hear that you consistently receive professional service that exceeds your expectations. We look forward to continuing to serve you for many more years to come! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

August 22, 2025

They make it easy for a quick oil change and rotation. In and out in no time. Ms. Gipson makes it happen seamlessly. More

by JIMEARLY47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
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Aug 23, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your review, Jim! I'm glad you had a quick and seamless experience at James Wood Chevrolet Buick GMC Decatur. It's great to know that Krystalwas able to assist you efficiently. We appreciate your feedback and look forward to serving you again soon. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

August 21, 2025

No in-house communication at the service desk between the employees. When they let you know the vehicle is ready, we drove there. We waited over an hour waiting for the car to arrive so we could go home. More

by PRECIOUSMOWMENTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Westerlund
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback. I understand that your experience at James Wood Chevrolet Buick GMC Decatur regarding the service desk communication and the wait time for your vehicle was not up to your expectations. I appreciate your input, as it helps us improve our processes. Please feel free to reach out to me directly if you wish to discuss your experience further. We look forward to serving you better in the future. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

August 21, 2025

We are very pleased with our service at James Woods. We will continue to come back. More

by R_ALLEN1001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal in service was awesome
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Aug 22, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback! I'm happy to know that you're pleased with our service at James Wood Chevrolet Buick GMC Decatur. We look forward to welcoming you back for your future needs. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

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