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James Wood Motors, Inc. - Service Center
Decatur, TX
1,125 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,125 Reviews of James Wood Motors, Inc. - Service Center
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September 20, 2025
It was pretty fast service but car wash was terrible. Then they tried to make me pay for oil change and I have a maintenance plan that I have used a couple times at this location. Cashier lady got an att Then they tried to make me pay for oil change and I have a maintenance plan that I have used a couple times at this location. Cashier lady got an attitude when I said it shouldn’t cost me and left. The woman service advisor said let me see and took care of everything!! I would have understood if this was the first time to have my car there but it wasn’t. More
by YARDLEYL
Verified Customer
September 18, 2025
Great customer service, easy to schedule oil changes, never had any issues after, nice waiting room. never had any issues after, nice waiting room. More
by gentryanastasia2
September 17, 2025
I trust Shawn with all the maintenance and service on my pickup truck. I drive about an hour just to use James Wood. pickup truck. I drive about an hour just to use James Wood. More
by lawdiver1957
Employees Worked With
September 17, 2025
Dason always takes good care of me and the dealership is easy to work with. easy to work with. More
by SHADCOPUS
Employees Worked With
September 17, 2025
Great Service Experience. Appreciate the above and beyond. Service advisor was professional and attentive. Nick Huff is truly exceptional Appreciate the above and beyond. Service advisor was professional and attentive. Nick Huff is truly exceptional More
by BRUCE.DUDASH
Employees Worked With
September 13, 2025
I was early and they got me in. Everyone was friendly and service was great. Waiting room was clean. Everyone was friendly and service was great. Waiting room was clean. More
by crksde4100
September 11, 2025
Awesome dealership. I’ve driven miles to James Wood to purchase a vehicle and this is my 3rd vehicle from them. Their service department is wonderful from the moment I s I’ve driven miles to James Wood to purchase a vehicle and this is my 3rd vehicle from them. Their service department is wonderful from the moment I show up until the time I leave. I’d highly recommend friends and family or anyone else needing a vehicle whether used or new. More
by dmills8119
Employees Worked With
September 10, 2025
dason was great thru the whole process, from ordering parts to the completion of the repair parts to the completion of the repair More
by PLEIJA
Employees Worked With
September 08, 2025
Polite, excellent updates, showed customer care, met all expectations, represented Jane’s Wood Dealership by taking ownership for customers expectations, represented Jane’s Wood Dealership by taking ownership for customers More
by jdrich83
Employees Worked With
Other Employees :
Madesta (excellent employee)
September 08, 2025
Dason in the service department is top knock. This dealership is now our go-to dealership for service on our vehicles. I typically wait for my vehicle to be serviced. The folks there are alway This dealership is now our go-to dealership for service on our vehicles. I typically wait for my vehicle to be serviced. The folks there are always friendly and knowledgeable. Its a great place to go. More
by carlosu300tx
