Back

James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
515 Reviews

515 Reviews of James Wood Motors, Inc. - Service Center

Sort by
June 08, 2024

I have been using James Wood Motors for over 10 years. They have always been attentive to my vehicles and I can say I have never had a comclaint. More

by TCBRIEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2024

Timely,quality service. Always friendly and courteous service personnel are knowledgeable relative to your vehicle . More

by teeweeks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2024

They've been on top of their service. We asked about the brake issues on our Blazer More

by PATR9H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lanny Loesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2024

Always friendly, always professional and willing to assist anyway possible to make each experience the best More

by soundsofgeo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words. At James Wood Chevrolet Buick GMC Decatur, I strive to provide a friendly and professional experience for our customers. I'm glad to hear that we can assist you. Don't hesitate to reach out if you need anything else in the future. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 03, 2024

They still cannot figure why my car will wander left. Funny a car repair friend said it is off a bit in the steering Wheel angle and they should put on in the computer .... I don't think you tried that. More

by pataleonard03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
3.0
This rating includes all reviews, with more weight given to recent reviews.
David Stokes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your feedback with us. We appreciate your insights and observations regarding the steering wheel angle. We take all customer concerns seriously and strive to address them promptly. Please feel free to reach out to me directly so we can work together to find a satisfactory solution. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 02, 2024

Very satisfied with quick attention and service provided to me. I kew it would be done correctly and timely More

by GARRYHALEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your positive experience with us, Haley! We are thrilled to hear that you were very satisfied with the quick attention and service you received at James Wood Chevrolet Buick GMC Decatur. We always aim to provide efficient and accurate service to all our customers. Please feel free to visit us again or share your experience with others. We appreciate your feedback! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 02, 2024

They were above and beyond They took care of not just one of my vehicles, but unfortunately, two of my vehicles within a couple weeks and their work was superb. Very very high-quality with a really good warr More

by MC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your positive experience! We are thrilled to hear that you were satisfied with the service at James Wood Chevrolet Buick GMC Decatur. We aim to provide high-quality work and make every customer feel important. It's fantastic to know that you would recommend us to your family and friends. We will pass along your kind words to Sam and the team. We look forward to assisting you and your vehicles in the future. Thank you for choosing us! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 01, 2024

Always friendly service, prompt and attention to detail. The service and parts department very knowledgeable and super attentive to customer needs. More

by JAMES.LOVE0704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Love
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Stachowiak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the kind words regarding our service and parts department. I am delighted to hear that you had a positive experience with us at James Wood Chevrolet Buick GMC Decatur. I strive to provide friendly and prompt service with attention to detail. Please do not hesitate to reach out to me for any future needs. I appreciate your feedback and look forward to serving you again. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 01, 2024

Always great service at the service center And absolutely love working with Shawn he’s the best More

by DJCRUNK80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words and for choosing James Wood Chevrolet Buick GMC Decatur for your service needs. I appreciate your loyalty and I am thrilled to hear that Shawn provided you with excellent service. I look forward to your next visit! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 31, 2024

Technician didn't even bother to clean their dirty hand prints off of my vehicle after the job was completed. The job took 2.5 times longer than promised to complete. More

by PARATEXFARMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your feedback with us. We truly appreciate your input and are disappointed to hear about the inconvenience you experienced with the completion time and cleanliness of your vehicle. We hold ourselves to a high standard and your experience doesn't reflect that. Please contact me directly so we can work towards a resolution. Thank you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

1
...