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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
1,064 Reviews

1,064 Reviews of James Wood Motors, Inc. - Service Center

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May 23, 2025

Great customer service. Waiting area is bright, clean and comfortable. Easy to make an appointment for service. More

by MIGAMOORE
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Kyle
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May 23, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I am glad to hear that you enjoyed our bright, clean, and comfortable waiting area at James Wood Chevrolet Buick GMC Decatur. Our team works hard to provide great customer service and make the appointment process easy for you. We look forward to seeing you again soon! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 23, 2025

The rep that I had was nice. It was a quick turnaround for an oil change and tire rotation. Everything went smooth. More

by HANNAHJACKSON1231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're delighted to hear that your experience at James Wood Chevrolet Buick GMC Decatur was smooth and efficient for your oil change and tire rotation. We appreciate your kind words about our team and hope to see you again for your future service needs! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 22, 2025

My last encounter went well. I was dealing with Dason and I told him I was dealing with him in the future. He was able to get me a loaner vehicle and get my truck fixed relative More

by STEVEN.THOMPSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Steven! I am glad to hear that your recent experience at James Wood Chevrolet Buick GMC Decatur went well and that Dason provided you with great service. Keeping our customers informed is a priority for us, and we're pleased that you appreciated that. We look forward to assisting you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 19, 2025

Shawn best service advisor I’ve ever have had the pleasure working with, Great guy More

by IGNITENANCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear about your positive experience with our service advisor, Shawn. At James Wood Chevrolet Buick GMC Decatur, we strive to provide excellent service, and we're glad it shows. We appreciate your support and look forward to assisting you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 18, 2025

The team is always knowledgeable and we get great service. We wouldn’t go anywhere else! More

by DAWNCATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Krystal Gipson
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May 18, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for the continued support! It means a lot to hear that our team at James Wood Chevrolet Buick GMC Decatur consistently provides the knowledgeable, top-tier service you deserve.We look forward to continuing to serve you and your automotive needs in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 17, 2025

Best dealership service center in Texas. Very well coordinated and communication is best in class. More

by jsboyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky Delgado, Krystal Gipson
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May 18, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I greatly appreciate your kind words about the service center at James Wood Chevrolet Buick GMC Decatur. It's fantastic to hear that you found our coordination and communication to be top-notch. We look forward to serving you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 17, 2025

Nice friendly staff. Got me in and out quickly. Went over the process and let me know what I would need on the next trip. Great experience. More

by Brandon M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
May 18, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Brandon, for your wonderful review! I'm thrilled to hear that our friendly staff at James Wood Chevrolet Buick GMC Decatur made your experience smooth and efficient. I appreciate your feedback and look forward to assisting you on your next visit. Safe travels! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 15, 2025

I was met by Dason as I pulled into the service bay. He was very quick to gather the info he needed and a pleasure to speak with that morning. I was waiting for my vehicle, he instructed me where to fin More

by CD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Krystal Gipson
Report | Print
May 15, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that Dason provided you with great service during your visit. It's fantastic that your oil change and tire rotation went smoothly and that you enjoyed the amenities in our waiting room. We appreciate your kind words and look forward to welcoming you back to James Wood Chevrolet Buick GMC Decatur for your next service! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 14, 2025

Shawn did an outstanding job, again. Very efficient and on top of his game. Thank you. More

by rustate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Rhine, Krystal Gipson
Report | Print
May 15, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We're thrilled to hear that Shawn provided you with outstanding service at James Wood Chevrolet Buick GMC Decatur. We appreciate your feedback and look forward to seeing you again soon! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 14, 2025

From sales to service it's always top notch! They seem to get it right in all departments More

by dawglb76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your wonderful review! We truly appreciate your kind words about our team's performance in both sales and service at James Wood Chevrolet Buick GMC Decatur. It's great to hear that we consistently meet your expectations. We look forward to seeing you again for your next visit! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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