James Wood Motors, Inc. - Service Center

Krystal is the best service writer ever. Nick is a good person to be in his position at James Woods in Decatur. Nick is a good person to be in his position at James Woods in Decatur. More

When i was looking to buy a car I went to James Woods. I walked around for about 30 minutes looking at cars in the lot and nobody ever came to help. So, I went elsewhere. When I had an issue with my car I walked around for about 30 minutes looking at cars in the lot and nobody ever came to help. So, I went elsewhere. When I had an issue with my car I took it to James Woods knowing that taking to a dealership would be expensive but thought they would be able to correctly diagnos the issue and fix in a timely manner. Nope. They just threw parts at it guessing and cost me thousands in parts, labor and time. I had my vehicle there 3 times for same issue and each time they had the car for weeks. The last time was 2 months. That's when they finally found the issue after all the other trips there and thousands spent. Was never even offered a loaner car. I had my vehicle towed to another shop that fixed the issue in a week and for 9k less than James Woods would have charged. James Woods used to be a reliable family owned business that we always recommend. My family has bought several vehicles there. Since James passing it has gone down hill and now is a business that I tell people to stay away from. More

We always use Shawn Hooe, he is always willing to help us! Thank you for your service. us! Thank you for your service. More

We purchased a pre-owned traverse from James Woods and brought it for the first time to their service department. We had a great experience. Krystal took great care of us and ensured the work was done in brought it for the first time to their service department. We had a great experience. Krystal took great care of us and ensured the work was done in a timely fashion. More

James Wood always provides great service! That’s one of the reasons we keep coming back to them to purchase all our vehicles. That’s one of the reasons we keep coming back to them to purchase all our vehicles. More

I absolutely love using James wood motors and would highly recommend yall to everyone, but this…this is getting very old to have to deal with every time I get an oil change. I do not want to get bombar highly recommend yall to everyone, but this…this is getting very old to have to deal with every time I get an oil change. I do not want to get bombarded with emails and texts about surveys every time I use yall. Again, I have no plans going anywhere else, and will recommend anyone who asks, but the constant surveys could really start to change my mind. More

Bryan and the other members of the Service Department always come thru and get the job done. I am always treated with respect. Even when an emergency happens and I just "walk-in" with no appointment, I always come thru and get the job done. I am always treated with respect. Even when an emergency happens and I just "walk-in" with no appointment, I am always worked in and kept informed of the progress. I wouldn't take my vehicle any place else. More

Had an oil change, tire rotation and filter replaced. All done in a timely manner. All done in a timely manner. More

Bryan Stanley has been my service advisor for several years, and he has always done a fantastic job of caring for my pickup. Always friendly, knowledgeable, and very helpful. Can't say enough good thin years, and he has always done a fantastic job of caring for my pickup. Always friendly, knowledgeable, and very helpful. Can't say enough good things about Bryan and the James Wood Service Department. More