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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
964 Reviews

964 Reviews of James Wood Motors, Inc. - Service Center

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October 16, 2024

Friendly and knowledgeable staff. Always easy to contact and excellent work! I have always had excellent work from them. More

by theschuhs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Westerlund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your wonderful review! We're thrilled to hear that you find our staff at James Wood Chevrolet Buick GMC Decatur to be friendly and knowledgeable. It's our goal to provide excellent service, and we're glad to know that we've met your expectations consistently. We look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

October 15, 2024

Great overall service. Service advisor has great communication during the entire process. Highly recommend dealership. More

by JAC2400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the wonderful review! I'm thrilled to hear you had a great experience with our service and found our communication to be excellent. Your recommendation means a lot to me at James Wood Chevrolet Buick GMC Decatur. I look forward to assisting you again in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

October 14, 2024

Bryan Stanley always does a great job when I bring my car in for service. More

by drichey1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that Bryan has consistently provided great service during your visits to James Wood Chevrolet Buick GMC Decatur. I appreciate your feedback and look forward to seeing you again for your next service appointment! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

October 13, 2024

Zack takes good care of us. We use him exclusively. Thank you for the good service More

by TEXAS0688
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I'm thrilled to hear that Zack has been taking great care of you. I truly appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur and look forward to providing you with excellent service in the future. Don't hesitate to reach out if you need anything! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

October 12, 2024

I’ve only bought from James Wood and I don’t plan on buying from anyone else and now my son is buying from him More

by MICHAELSCHELLER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us! I'm thrilled to hear that you've chosen James Wood Chevrolet Buick GMC Decatur for your purchases and that your son is following in your footsteps. I appreciate your loyalty and look forward to continuing to serve you both in the future. If you need anything or have any questions, don't hesitate to reach out! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

October 10, 2024

Excellent care given to my Silverado. I would recommend "James Wood dealership" for all your auto needs. More

by JIMSMITH45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words, Jim! We're thrilled to hear that you received excellent care for your Silverado. At James Wood Chevrolet Buick GMC Decatur, we strive to provide the best service possible, and your recommendation means a lot to us. We look forward to assisting you with all your auto needs in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

October 08, 2024

People are nice but didn’t follow what I asked them to do. It was annoying. More

by NADAYACROSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon I think?
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Oct 09, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback. I understand your frustration regarding the communication of your requests. At James Wood Chevrolet Buick GMC Decatur, we strive for clarity and precision in our service. Your input is valuable, and I encourage you to reach out to me directly so we can address your concerns and ensure a more satisfactory experience in the future. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

October 08, 2024

I contacted Krystal Gipson regarding service of my Blazer and she got me in quickly. Ms. Gipson made the service so easy and kept me informed of the status. More

by J.ADKINS222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that Krystal provided you with quick and easy service for your Blazer while keeping you informed throughout the process. Your satisfaction is our priority at James Wood Chevrolet Buick GMC Decatur, and we appreciate you taking the time to share your experience. We look forward to assisting you again in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

October 08, 2024

Well they were using a new check in for service and it was very slow More

by LARY1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback. We appreciate you taking the time to share your experience with us regarding the new check-in process at James Wood Chevrolet Buick GMC Decatur. We understand that slower-than-expected service can be frustrating. Your comments will help us improve our systems and better serve our customers. If you have any further concerns, please feel free to reach out to me directly. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

October 07, 2024

I appreciate the ease of the vehicle loan program while repairs were made to my vehicle. My vehicle was having check engine lights for admissions systems. I’d also asked that they figure out why my truck w More

by ECFIRE1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. We appreciate your feedback regarding the vehicle loan program and the repairs made to your truck. I understand your frustration about the ongoing starting issues, and I assure you that we take your concerns seriously. Please reach out to me directly, and we’ll work to resolve this issue at your earliest convenience. Your satisfaction is important to us, and we want to ensure your truck is in top condition. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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