James Wood Motors, Inc. - Service Center

Great service ! Friendly and courteous staff and truck was serviced in a timely manner Thank you Friendly and courteous staff and truck was serviced in a timely manner Thank you More

This is the first time that I didn't have to wait "forever" for an oil change. "forever" for an oil change. More

James Wood Decature service department is horrible. I reached out to Krystal who never followed up, called or reached out once with any status. Finally, after being totally frustrated, I reached out to I reached out to Krystal who never followed up, called or reached out once with any status. Finally, after being totally frustrated, I reached out to the service manager. He made lots of promises, which never came through, including regular followup. Finally, after being completely frustrated I spoke to the GM. He was the only person who did exactly what he said he would do. Then after being returned back to Krystal, it was exactly the same. No communication and never once delivered as promised. More

I have purchased multiple vehicles from this dealership as well as using the service department as well as using the service department More

Took freaking FOREVER! !!!! I let the service advisor know when I showed up that I would be waiting thinking it shouldn't take long for an oil change & software update. Boy !!!! I let the service advisor know when I showed up that I would be waiting thinking it shouldn't take long for an oil change & software update. Boy was I wrong…. At that point he could’ve told me what the wait was looking like so I could make other plans, but he didn’t… I had to ask after waiting for two hours when my truck would be ready and was told it would take another hour and a half for the recall/update. Again, after waiting another two more hours I text’d the service advisor asking how long it would be and didn’t even get a response back. I will say my truck was ready 5 minutes after I sent the text so maybe that’s why he didn’t respond, but after waiting that long a response would’ve been a nice courtesy. Or a courtesy wash…. More

I HAVE NOT HAD A GOOD EXPERIENCE IN THE LAST SEVERAL SERVICES I HAVE HAD THERE! JUST APOLOGIES AND NO ONE MAKES ANYTHING RIGHT! SERVICES I HAVE HAD THERE! JUST APOLOGIES AND NO ONE MAKES ANYTHING RIGHT! More

Bryan has always done a great job with keeping my vehicles in tip top shape. Definitely recommend James Wood Service department…. vehicles in tip top shape. Definitely recommend James Wood Service department…. More

Great service. I have used James Wood Decatur for 20+ years and value their service department above all others. I have used James Wood Decatur for 20+ years and value their service department above all others. More

I love everything about this dealership. From the purchase of my 2021 Tahoe to regular service appointments, James Wood is fantastic! My son was there today from Argyle/Flower Mound buying From the purchase of my 2021 Tahoe to regular service appointments, James Wood is fantastic! My son was there today from Argyle/Flower Mound buying his son a new truck. He knew how great my buying experience was and wanted to buy a truck there too. More

James Wood Collision Center repaired my vehicle above satisfactory expectations. Jenn Westerlund super nice and kept me informed every step of the way. Madesta Browne made the billing a breeze and helpfu satisfactory expectations. Jenn Westerlund super nice and kept me informed every step of the way. Madesta Browne made the billing a breeze and helpful in returning the rental vehicle to enterprise. Thanks to all involved! More