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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
975 Reviews

975 Reviews of James Wood Motors, Inc. - Service Center

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April 24, 2025

We always enjoy this dealership. The showroom and service center employees are all extremely friendly. More

by vtrichel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We’re thrilled to hear that you always enjoy your experience at James Wood Chevrolet Buick GMC Decatur. Our team takes pride in providing friendly service, and it's great to know that it shows. We look forward to welcoming you back on your next visit! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 24, 2025

I'm always very satisfied about work with Shawn or any other of the service reps. More

by EBHARSHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We're thrilled to hear that you're always satisfied with the service you receive from Shawn and our team here at James Wood Chevrolet Buick GMC Decatur. We appreciate your feedback and look forward to serving you again soon! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 23, 2025

The service department was a little slow when attaching a bug shield. But, they did a good job. More

by LADYTRAFIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback! We appreciate your understanding regarding the wait time while our service team attached the bug shield. We're glad to hear that you were happy with the job they did. We strive to improve our efficiency and service at James Wood Chevrolet Buick GMC Decatur. We hope to see you again soon! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 19, 2025

Great fast service. Got a rental car right away and Jennifer kept me up to date on status along the way!! Drove 190 miles to get me vehicle repaired by the James Wood B More

by Gran0227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Westerlund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Krista Granger
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Apr 20, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We truly appreciate you choosing James Wood Chevrolet Buick GMC Decatur and making that drive to have your vehicle repaired. It's great to hear that Jennifer provided you with timely updates and that you received fast service. We hope to see you again soon for any future needs! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

April 19, 2025

All good. Quick and efficient, helpful, professional and polite. They were able to resolve an add-on problem at the visit as well. More

by cdepac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We're thrilled to hear that your experience at James Wood Chevrolet Buick GMC Decatur was quick and efficient. Our team strives to provide professional and helpful service, and we're glad we could resolve the add-on problem during your visit. We appreciate your feedback and look forward to serving you again! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

April 17, 2025

First time visit, service advisor was very polite. Inside waiting area was very clean. Wait time was good. More

by PAULATYLEROWENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your review, Paula! We’re thrilled to hear that your first visit to James Wood Chevrolet Buick GMC Decatur was a positive experience. It's great to know that our service advisor made a good impression and that you found our waiting area comfortable. We appreciate your feedback and hope to see you again soon! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

April 14, 2025

Repair was done quickly. Appears to have fixed the issue. Pick up and drop off went well. More

by jumpdaddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your positive review! We're thrilled to hear that your repair was done quickly and that it has resolved the issue. It’s great to know that your pick-up and drop-off experience went smoothly as well. We appreciate your trust in James Wood Chevrolet Buick GMC Decatur and look forward to assisting you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 13, 2025

Recall work was scheduled and completed without a hitch. Only issue is I couldn’t get a good explanation of what the purpose of the recall was for and what this fix did to the actual transmission. After the More

by CLAYTONCAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huff
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Stachowiak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback regarding your recent recall service at James Wood Chevrolet Buick GMC Decatur. I appreciate you taking the time to share your experience. While I'm glad to hear the work was completed smoothly, I understand your concerns regarding the explanation of the recall and the software update's effects on your transmission. I encourage you to reach out directly to our service department, as they can provide a detailed explanation and address any oddities you're experiencing with the shifting. We value your satisfaction and want to ensure you have a positive experience. Thank you for choosing us, and I hope to see you again soon! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 12, 2025

Found what we needed and it was hassle free. Everyone there were very nice and got things done. More

by COLLINSN806
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clay Estes
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Apr 13, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your wonderful review! We're thrilled to hear that you found what you needed and had a hassle-free experience at James Wood Chevrolet Buick GMC Decatur. Our team always strives to provide excellent service, and it's great to know they made a positive impression. We look forward to seeing you again soon! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

April 12, 2025

TopShelf service ……Shawn Hooe was awesome…. Great job. I will be going back to conduct future business. More

by Wilson.dale123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words, Wilson! We are glad to hear that you had a great experience with Shawn at James Wood Chevrolet Buick GMC Decatur. We look forward to seeing you again for your future automotive needs! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

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