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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
1,009 Reviews

1,009 Reviews of James Wood Motors, Inc. - Service Center

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April 06, 2024

They always do a great job and get my vehicles handled correctly and promptly. very professional. More

by CBRAMLETT08
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 05, 2024

I have bought 2 Equinox from Derek Ward, sales professional. Both times I have called and told him what I would like. He has sent me pictures of vehicles. Derek answered all my questions and he More

by Know how to take care of car
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 05, 2024

Fast, courteous, and through. Our new GMC was out in less than 1 day, and no returns were needed. More

by swmot1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for leaving us this great review! I am glad we could get your vehicle all fixed up and back on the road in no time. If there is anything else I can do for you please feel free to pay us another visit. Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 05, 2024

I’m always greeted with a smile and how can I help you from your service department employees. Zach did not disappoint when I was in need of servicing my vehicle. He was professional and caring in every w More

by SHARON.G.MONTGOMERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Sharon, thank you for taking the time to leave us a review and for giving us feedback. I'm glad that Zach and the rest of the James Wood Chevrolet Buick GMC Decatur service team were able to repair your vehicle to your standards. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 04, 2024

Repaired the bodywork damage and returned an essentially new truck. I am very pleased with the result. More

by KWB178
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the positive review, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 04, 2024

I have never encountered a more devoted and caring group of people as those that work for and at James Woods Motors. They are all very friendly, caring, co-operative, hard working and dedicated to their cus More

by yellowrose18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian...I did not get his last name
Apr 05, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

April 03, 2024

Staff is very helpful and keep you updated on progress. Their shuttle service is very convenient. More

by nagemear83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for leaving us your positive review. I am pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 02, 2024

We have a lot of confidence in the Service Department at James Wood Decatur. They are very professional and communication is thorough. Our advisor Shawn listened to our needs and took great care to make sur More

by jbpeg331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the awesome feedback! You're right, Shawn is an excellent service adviser and we appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

March 31, 2024

Fast service and dependable. I recommend James Wood service department for all your vehicle needs. More

by FANDJB2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Jezierski
Apr 02, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing James Wood Motor Decatur's Service Department. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

March 30, 2024

My husband drives from Waxahachie to Decatur for oil change and anything else. We won’t go anywhere else. Customer service is excellent! More

by debbie.peavy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beau Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Debbie, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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