Jannell Ford of Hanover

Jack B. and Joanne K. were both very responsive to my short notice needs on a Sunday afternoon. They promised to take care of a few items by the next day and did as promised. Drove off happy in my new short notice needs on a Sunday afternoon. They promised to take care of a few items by the next day and did as promised. Drove off happy in my new (used) car! More

My wife and I purchased a new edge and had our first routine service done today. Bill made sure that at the end of everything we were very statified. When it comes time to buy our next car I will s routine service done today. Bill made sure that at the end of everything we were very statified. When it comes time to buy our next car I will start at Jannell Ford Thanks Bill More

Customer service was superb! Knowledgable. Invested quality time with great attitude knowing I was not ready to purchase for a few weeks. Bravo! I plan on returning to test drive other vehicles. quality time with great attitude knowing I was not ready to purchase for a few weeks. Bravo! I plan on returning to test drive other vehicles. More

The initial intention of visiting Jannell Ford was simply for basic service; oil change/inspection stick. However, when my husband saw the '12 Ford Pickup in the showroom.... Our sales person, Jerry, was for basic service; oil change/inspection stick. However, when my husband saw the '12 Ford Pickup in the showroom.... Our sales person, Jerry, was wonderful and extremely knowledgeable. The whole team who worked with us were just wonderful to deal with; Eddie Clark, Kathy from Finance and Jason Lehner. The ease and efficient collaboration with the Jannell Team would make us continue to be repeat customers of Jannell Ford. More

It was a complete pleasure to work with Bill in every respect. He was very polite, efficient, knowledgable, and helpful. He was generous with his time in setting up the bluetooth. I was impressed that respect. He was very polite, efficient, knowledgable, and helpful. He was generous with his time in setting up the bluetooth. I was impressed that one could come in for additional help as needed. More

I feel Jannell is honest and I like that when it comes to my car. Adam at the desk was very friendly and kept me informed of what was going on with my car. I was in and out on a Saturday morning which was my car. Adam at the desk was very friendly and kept me informed of what was going on with my car. I was in and out on a Saturday morning which was great for me. More

I was in for a 35,000 checkup without and appointment; done within 40 minutes along with I check on a problem with my trunk, the part was ordered and I have an appointed 3/14/12 to have part installed fix done within 40 minutes along with I check on a problem with my trunk, the part was ordered and I have an appointed 3/14/12 to have part installed fixing trunk problem. What service!!!! More

I went to test drive a 2012 Ford Fusion. Art Guertin came to my assistance and we went for a test drive. I indicated I would be interested in this type of vehicle. I did not really plan to buy. We l came to my assistance and we went for a test drive. I indicated I would be interested in this type of vehicle. I did not really plan to buy. We looked at a couple of models and I asked to see what they would give me for my vehicle. They gave me an excellent trade in, along with all availabe discounts. They did not have in stock what I wanted and they found one and brought it to the dealership. Everyone was friendly, helpful and most of all there was no pressure of any kind. It was so simple and friendly I decided to buy right then and there. After the sale again they called to ask if I had any questions. One of the only pleasurable car buying experiences I have ever had. Lorenzo More

I went to Jannell to trade in my current car and purchase a used vehicle. The service I received was excellent. I would recommend this dealership to others. a used vehicle. The service I received was excellent. I would recommend this dealership to others. More

I brought my F150 in for service on Friday,(55,000 mile xx.)I needed an oil change and had a problem with heat adjustment control,plus an annoying rubbing sound coming from somwhere under the bed.I was hop xx.)I needed an oil change and had a problem with heat adjustment control,plus an annoying rubbing sound coming from somwhere under the bed.I was hoping for an easy service call but while having breakfast at Friendly's I received a call from Adam informing me that my Truck needed,not only an oil change but on further inspection they found a leaking rear pinion seal and the front breaks were gone.So was my budget!I got back to the Dealership explaning to Adam that I would have to make another appointment as I had to be somewhere else.Thats when my wife and I met Charlie the shuttle driver who while plesantly discussing lifes trivialities drove us home,offering to pick us up when my truck was ready.Upon return I was expecting a rather large service bill but was suprised that Adam had checked my extended warranty and found that the pinion seal was covered N/C, the xxxx squeek and rubbing from under the bed was an adjustment to the heat shield and exhaust N/C,and by the way he saved me money on the door accuator(cured the heat problem),along with a rebate on the breaks.I bought my F150 from Bill Pellegrini in 08,I have had it serviced only at Jannell since.From sales to service,to Charlie the shuttle driver it has been a pleasant experience. More