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Jannell Ford of Hanover
Hanover, MA
1,375 Reviews
Jannell Ford of Hanover is a 3rd generation family dealership serving the Boston and South Shore area for over 90 Years. As one of the oldest dealerships in the country we know what is involved with longevity, with customer relationships and in business. Come see why Jannell Ford has been satisifying buyers for over 90 years!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,375 reviews
January 11, 2019
Love ford! I always have a great experience with Jannell Ford, the service is great, the sales reps are great! I have zero complaints! I will be back to ford eve I always have a great experience with Jannell Ford, the service is great, the sales reps are great! I have zero complaints! I will be back to ford every time for future maintenance and purchases! More
by Samsegs311
January 07, 2019
Lease Trade In Good group to work with. Harry did everything he could to meet my objectives. Look forward to continuing to work with this dealership in the future. Good group to work with. Harry did everything he could to meet my objectives. Look forward to continuing to work with this dealership in the future. More
by Twogs
Employees Worked With
January 05, 2019
Awesome, start to finish. Low pressure atmospher, very nice people who listen to your needs as well as giving me all the information and guidance I needed..made me feel like pa Low pressure atmospher, very nice people who listen to your needs as well as giving me all the information and guidance I needed..made me feel like part of thier team. More
by Ford man
January 04, 2019
Good and Professional buying experience Good and informative discussion with Harry and Joe led us to purchasing a new F-150. Ford and dealer incentives and discounts also played a part in o Good and informative discussion with Harry and Joe led us to purchasing a new F-150. Ford and dealer incentives and discounts also played a part in our decision to buy. Harry and Joe were professional, polite, fun, and made the buying process simple while covering all the bases and making certain we were satisfied. When looking to purchase a vehicle we highly recommend visiting Jannell Ford! More
by Lucas130
January 02, 2019
Great service & communication I have purchased multiple vehicles from Jannell Ford because I know that the pricing is always fair and the service throughout the registration and de I have purchased multiple vehicles from Jannell Ford because I know that the pricing is always fair and the service throughout the registration and delivery process is top notch. I also greatly appreciate the sales staff reaching out to make sure all is well with my vehicle after purchase. More
by warwickfasteners@yahoo.com
Employees Worked With
Other Employees :
Sean Ternullo, Kathy Mulvehill, Joanne Hudson
December 28, 2018
Read your paperwork CAREFULLY I wanted to believe Jannell was different. Things went well for us during our buying experience 2 years ago. I wrote 2 positive reviews during that t I wanted to believe Jannell was different. Things went well for us during our buying experience 2 years ago. I wrote 2 positive reviews during that time. Since then though, we've come to realize they are just like every other stereotypical car dealership. They would not budge on the value of our trade in, way below the KBB/Edmunds/NADA "average" value, because the tires were getting bad (they were) and because Autocheck showed it was in 2 accidents with the original owners before us, which carfax did not show when we bought it. Sales manager Eddie Clark said it would go directly out to auction because they'd never put it out on their used lot. Lo and behold, 3 days after the sale, there was our Explorer for sale on their lot with a set of cheap new off-brand tires, for over $8,000 more than they gave us. That was lie number 1. I had all my oil changes done by them except 2. On those 2, they were booking out 2-plus weeks and we couldn't wait because we were taking the truck on vacation within a week. Both of those were performed by other Ford dealers. During the sale, sales manager Eddie Clark assured me that all we needed to do to not void the free tire replacement program was keep up with oil changes. I'm mechanically inclined and do all of my regular maintenance myself, including oil changes. The only reason I paid the dealer to do it on this truck was to maintain the tire replacement program. At 40,000 miles our tires were getting low on tread. At a scheduled oil change I asked about needing the tire replacement program soon. The service writer told me the program was voided because I didn't have every single service as outlined by the manual performed. To maintain this program, you MUST have EVERY SINGLE item completed at every single mileage point....the 5K service, the 10K service, etc etc. So that was lie number two, telling me only oil changes were needed, and Eddie Clark of course was no longer working there for me to speak to. In your paperwork, it specifically says that if you skip any single item from any single service interval, you void the program. Again, just stereotypical bad dealership tactics....tell you whatever you want to hear while they're trying to get into your wallet. Watch your six on the extended warranty they sell at the end. They'll make it sound like they're discounting it for you after you refuse it the first time. Then when you look at the paperwork afterwards, your payment schedule has magically increased 3 more months! I've bought a lot of new cars and trucks over the last 20 years. I have never felt as taken advantage of and lied to as I did with Jannell. More
by Sean G
Employees Worked With
Kam Gales (no longer there), Ediie Clark (no longer there), Joanne Hudson, Janice Loud
December 11, 2018
Competent and quick Good experience doing something I do not enjoy doing - buying a vehicle. Buying a car involves too much price haggling for my taste, but Charlie is a Good experience doing something I do not enjoy doing - buying a vehicle. Buying a car involves too much price haggling for my taste, but Charlie is a pleasant guy to buy a car from even if I have no idea what the man behind the curtain (sales manager) may be doing with the price of the used vehicle, the value of my trade-in, or the financing package. Someday, dealerships will be more transparent with their pricing, like Carmax. More
by The Boss
Employees Worked With
Joanne Hudson, charlie williams
November 29, 2018
a Sales person who talks straight Charlie answered emails, made time to answer questions. Researched options and had a good understanding of what I was looking for to fit my choices a Charlie answered emails, made time to answer questions. Researched options and had a good understanding of what I was looking for to fit my choices and main objective for the purchase. More
by jsee4605
Employees Worked With
charlie williams
November 08, 2018
Great place to buy a car! Everyone at Jannell Ford made buying a car a great experience. We got all the information and help we needed from a great friendly staff! Everyone at Jannell Ford made buying a car a great experience. We got all the information and help we needed from a great friendly staff! More
by Bridgetm
Employees Worked With
November 07, 2018
Used vehicle purchase Oct 2018 Purchased a used Escape. Harry is honest/straight forward and detailed. I felt very confident with the transaction. My 2nd purchase from him. Extremel Purchased a used Escape. Harry is honest/straight forward and detailed. I felt very confident with the transaction. My 2nd purchase from him. Extremely satisfied. More
by F-150 New purchase
Employees Worked With
