Jannell Ford of Hanover

Read your paperwork CAREFULLY I wanted to believe Jannell was different. Things went well for us during our buying experience 2 years ago. I wrote 2 positive reviews during that t I wanted to believe Jannell was different. Things went well for us during our buying experience 2 years ago. I wrote 2 positive reviews during that time. Since then though, we've come to realize they are just like every other stereotypical car dealership. They would not budge on the value of our trade in, way below the KBB/Edmunds/NADA "average" value, because the tires were getting bad (they were) and because Autocheck showed it was in 2 accidents with the original owners before us, which carfax did not show when we bought it. Sales manager Eddie Clark said it would go directly out to auction because they'd never put it out on their used lot. Lo and behold, 3 days after the sale, there was our Explorer for sale on their lot with a set of cheap new off-brand tires, for over $8,000 more than they gave us. That was lie number 1. I had all my oil changes done by them except 2. On those 2, they were booking out 2-plus weeks and we couldn't wait because we were taking the truck on vacation within a week. Both of those were performed by other Ford dealers. During the sale, sales manager Eddie Clark assured me that all we needed to do to not void the free tire replacement program was keep up with oil changes. I'm mechanically inclined and do all of my regular maintenance myself, including oil changes. The only reason I paid the dealer to do it on this truck was to maintain the tire replacement program. At 40,000 miles our tires were getting low on tread. At a scheduled oil change I asked about needing the tire replacement program soon. The service writer told me the program was voided because I didn't have every single service as outlined by the manual performed. To maintain this program, you MUST have EVERY SINGLE item completed at every single mileage point....the 5K service, the 10K service, etc etc. So that was lie number two, telling me only oil changes were needed, and Eddie Clark of course was no longer working there for me to speak to. In your paperwork, it specifically says that if you skip any single item from any single service interval, you void the program. Again, just stereotypical bad dealership tactics....tell you whatever you want to hear while they're trying to get into your wallet. Watch your six on the extended warranty they sell at the end. They'll make it sound like they're discounting it for you after you refuse it the first time. Then when you look at the paperwork afterwards, your payment schedule has magically increased 3 more months! I've bought a lot of new cars and trucks over the last 20 years. I have never felt as taken advantage of and lied to as I did with Jannell. More

Great place to buy a car! Everyone at Jannell Ford made buying a car a great experience. We got all the information and help we needed from a great friendly staff! Everyone at Jannell Ford made buying a car a great experience. We got all the information and help we needed from a great friendly staff! More

Used vehicle purchase Oct 2018 Purchased a used Escape. Harry is honest/straight forward and detailed. I felt very confident with the transaction. My 2nd purchase from him. Extremel Purchased a used Escape. Harry is honest/straight forward and detailed. I felt very confident with the transaction. My 2nd purchase from him. Extremely satisfied. More

50th Anniversary Bullitt When the 2019 Mustang "Bullitt" was announced, commemorating the 50th anniversary of the famous movie of the same name, which had one of the most fam When the 2019 Mustang "Bullitt" was announced, commemorating the 50th anniversary of the famous movie of the same name, which had one of the most famous movie car chases with Steve McQueen driving his '68 Mustang in the beautiful "Dark Highland Green", I placed my order with sales rep. Harry McDougall. Because of Ford's odd methodology of allocating special vehicles, Harry and the dealership worked very hard to obtain this limited-production car for me. He was just as excited about it arriving at the dealership as I was! Everything, including the paperwork, went smoothly and the car is well worth the wait. This is my eighth Mustang. The first was a '69 coup, which was also my first new car, so this is also my "50th anniversary" for Mustang ownership. I have bought many different cars at Jannell over the past 30 years and, obviously, have had great experience here and can highly-recommend the sales, service and parts folks; and the management must be doing something right, too! Thanks Jannell Ford. More

Great customer service! Exceptional sales person Rob Sylvia Just bought a car from Jannell and had a great experience, from sales to service. They have made my experience pleasant . Rob Sylvia went above and be Just bought a car from Jannell and had a great experience, from sales to service. They have made my experience pleasant . Rob Sylvia went above and beyond to make sure we were 100% satisfied. There was no pressure to buy and he was excellent with explaining all our options and helping us decide our best option. After the purchase he came in on his day off to make sure my car was detailed and ready when he told me. He was patient and showed me all the options in my new car and helped me sync my phone. He was awesome! More

fast & easy In my experience buying a car has always been a pain, they made it easy. From start to finish they explained the entire process, and kept me informed In my experience buying a car has always been a pain, they made it easy. From start to finish they explained the entire process, and kept me informed along the way. More

"Great Experience" I appreciated the knowledge, professionalism, and kindness from Harry McDougall and Joanne Hudson in taking care of all aspects of buying my 2016 Ford I appreciated the knowledge, professionalism, and kindness from Harry McDougall and Joanne Hudson in taking care of all aspects of buying my 2016 Ford Fusion. I highly recommend this dealership. More

Great customer service especially from Rob Syvlia! I had been searching for a particular Ford Transit and although Jannell didn't have one on their lot, they persisted in finding me the vehicle I asked I had been searching for a particular Ford Transit and although Jannell didn't have one on their lot, they persisted in finding me the vehicle I asked for, even though they got it from another place. Janice did her research and found some cars, then Rob Sylvia, a wonderful sales rep, went out of his way to make sure I was happy with the car. I highly recommend Rob; I was treated fairly and kindly along the sales process. When I picked up my car, it was clean and ready for me. The only nit pick was with the finance piece of the transaction - took a long time to process paperwork, etc. But otherwise, all good!! More