Jannell Ford of Hanover

peace of mind we bought a car from colonial ford in Plymouth, had front brake issues within 2 wks of purchase, got that fixed to the tune of $550,,,took the car to we bought a car from colonial ford in Plymouth, had front brake issues within 2 wks of purchase, got that fixed to the tune of $550,,,took the car to my sons wedding in philly, and the back brakes seized, another $600, on the way home we heard noises coming from the rear, we didn't tell the grandkids, so papa and I white knuckled it home the 300+miles home, all the way home scared that something else was going to happened and we would end up dead,,, colonial ford told me it was a preown certified ford car, had a 30 day warranty, and gave me a sticker,it wasn't until talked to dell at colonial ford that I realized that I was a sucker,,,this is the dealership they warn u about, dell was no help, actually insulted, bullied and hung up on me when I called him on sat 6/27 from philly, on the way home I am trying to figure how the heck am I going to solve this mess, well I chose to take that lemon of a car to jannell ford in hanover, so glad I did,,,i asked shawn in the service dept for a diagnostic on the lemon, and lo and behold,,,,2 inner tie rods end were inservicable and the rear differential was leaking beyond limits, I couldn't believe it, we could have had an accident at any second from the moment of purchase, what ifs just kept going on and on in my head, I had made a $20,000 mistake at colonial,,,so, now, I want options, I want out of this lemon and away from anything to do with colonial ford,,,so now I am in jacks hands, what a difference,,,then eddie came into the picture and then joanne, I am now thinking,,,is this team of professionals really working this hard for me,,,YES THEY ARE,,finally I felt safe and secure,,,and in a real preown ford certified car, that had paperwork to prove it, a real warranty not 30days, from shawn in service, to jack and eddie in sales and then joanne in finance,,what an dfference,,,papa and I where treated with respect, this is where we should have gone in the first place,,,and the next time we purchase a car this is the dealership to go to, they are honest and respectful. from stem to stern a real professional dealership where the customers concerns and safety do come first, my car pymt is a bit higher but I could not put a price on peace of mind when safety of ourselves and grandkids are in the car, don't make my mistake, don't white knuckle your driving experience ,,don't go anywhere else,,,go to jannells, they will take good care of you,,, More

Awesome Experience!!!! This was the first time we bought a new car at Jannell Ford. We have bought many new cars in the past and did not have anywhere near the great experi This was the first time we bought a new car at Jannell Ford. We have bought many new cars in the past and did not have anywhere near the great experience we had with this dealership. We live in Taunton and traveled to Jannell Ford in Hanover because of the great reputation this dealership has. I am a nurse at South Shore Hospital and many of my fellow employees recommended Jannell Ford. Eddie Clark was outstandingl very accommodating and professional. We could not have asked for better. He went above and beyond to help us. Jack and Joanne were great too! Jack was very knowledgeable in the vehicle. He is the best car salesman I have ever had to deal with!!! Joanne also went above and beyond to find us the best interest rate. We really appreciate all their help. We highly recommend this dealership to anyone in the market to buy a new car!!! We will never go to another car dealership other than Jannell Ford in the future. Thank you More

Customer service is excellent!!! I went to Jannelle Ford to check out the 2012 Kia Optima sx and after just a few hours it was all mine! They even threw on 4 brand new tires and break I went to Jannelle Ford to check out the 2012 Kia Optima sx and after just a few hours it was all mine! They even threw on 4 brand new tires and breaks for me. They definitely make sure their customers get their money's worth. Also, Kam Gales was very helpful throughout the whole purchase. More

bad expierence I was looking for a specific truck color etc. I found exactly what I was looking for at jannell. called dealer I was 200 miles away dana told me truck I was looking for a specific truck color etc. I found exactly what I was looking for at jannell. called dealer I was 200 miles away dana told me truck was available and is extremely clean. I gave deposit and made my venture out to dealer a week later. dana was aware of day and time I was arriving. Half way through my trip I reached out to let dana know I was on schedule. he then tells me he was off but another sales man was expecting me . Well I arrive at dealer to find truck filthy . Salesmen told me it was clean last week but do to high pollen count they cant keep vehicles clean . I then said me and wife will get something to eat can he please clean truck, his response, Ill try we are very busy . He managed to get truck washed it was far from clean not one panel on truck that was not scratched or dented, I was very dissatisfied not to mention put four inquiries on my credit with out my authorization bad business. More