Jannell Ford of Hanover

Enjoyable expierience My wife and I had a different experience at Jannell in Hanover , it was stress free and the environment was friendly and comfortable. The salesman B My wife and I had a different experience at Jannell in Hanover , it was stress free and the environment was friendly and comfortable. The salesman Bill Pellagini was honest and very knowledgeable about the Ford Explorer that we were interested in. The usual back and forth between the salesman and the GM who is usually behind an unapproachable counter never happened. In fact just the opposite happened GM Bill Roderick was upfront and honest about the whole trade in and deal. We never haggled, it was amazing in under one hour we had come to an agreement and on our way to switch from Chevy to Ford, First time ever for me. Then when I picked the car up Andy Clark was able to synch my phone, and give me a quick tutorial on the electronics on the car which with me was a huge help getting me started. We are from Stoneham Ma, we have a Ford dealer in our town, and believe me the trip to Hanover was worth it. More

Outstanding Service!! 2012 Ford Escape Went to Jannell Ford looking for a new ford escape because I transferred my 2001 ford escape to my son. I wanted to get something newer. I walked in a Went to Jannell Ford looking for a new ford escape because I transferred my 2001 ford escape to my son. I wanted to get something newer. I walked in and meet Jack who was very personable and not pushy in any way. He was short and to the point which was great. I test drove one car and feel in love right away. I got to drive it home that day and loved the fact that the service was so quick. Still in shock that I drove my car home the first day!... I highly recommend Jannell Ford and I will definitely be going to them for service and future sales. More

Jannell Ford of Hanover is the BEST! I worked with Jason Lehner and Charlie Williams in my recent purchase of a new Ford Expedition. They are both genuinely nice people who put GREAT eff I worked with Jason Lehner and Charlie Williams in my recent purchase of a new Ford Expedition. They are both genuinely nice people who put GREAT effort into finding the exact vehicle I wanted. The relaxed, comfortable " no pressure" environment at Jannell Ford makes it a pleasure to buy a vehicle there. My husband, daughter & I have all purchased vehicles from Jannell in the past and wouldn't even consider "shopping" for a vehicle elsewhere. Thank you Jason, Charlie & Jannell Ford! More

Did you know that you have an incredible employee? And that employee is Roger Cobbett, I arrived at Jannel Ford on a Sunday. I saw one of your employees and asked for help and he said the dealership op And that employee is Roger Cobbett, I arrived at Jannel Ford on a Sunday. I saw one of your employees and asked for help and he said the dealership opened at noon and he just happened to be early. When I was about to get into my car to leave he introduced himself to me and offered to show me around the lot anyways. He was extremely knowledgeable about the different cars and trucks and was very eager to help me. I was impressed immediately with his whole deameanor. He was outgoing and personable and I felt very comfortable in his presence. I've been in customer service all my life, working over 25 years with the Marriott Hotel Chain, and I know when to spot a winner. Roger immediately stands out as an all around good, honest knowledgeable man of great integrity. I cannot stress enough that personal integrity is as important as sale skills in business dealings... and Roger sets the example at the top!! His has set his standard of customer service as his highest regard and this is not something that was taught to Roger. It's a gift that he was born with. Genuine, sincere and I can't wish enough good things for him in his employment at Jannell. Next time your offering a promotion from within, take a closer look at Mr. Cobbett. I believe he could have a few of The #1 Salesman of the year awards under his belt! And if you all want to laugh and say ,ya...but she didn't buy anything... there are many personal reasons for that, being that I'm living in tax free NH right now. I do own a home in Hanover though and next time I pass Jannell as I have done for many years with out much of a thought... I'll think of Roger. And when my husband is ready to buy another new F250 from you folks, we'll know right where to start!! See you soon Roger!! Tom's got approx 135,000 miles on the F250 now!! and we LOVED that RAPTOR!! I'm thinking brand spankin new!!! More

Truck Mike silva and eddy sales manager made the sales experience smoothe. I look forward to similar experiences with Jannell service. The tire promotion he Mike silva and eddy sales manager made the sales experience smoothe. I look forward to similar experiences with Jannell service. The tire promotion helped close the deal More

Purchased 2 Vehicles in 30 days My son purchased an F-150 in May. It was the exact vehicle he wanted. Jason did a search found the truck in Connecticut and transferred it to Jannell' My son purchased an F-150 in May. It was the exact vehicle he wanted. Jason did a search found the truck in Connecticut and transferred it to Jannell's inventory in one day. I purchased an Escape in mid May, and the story is the same. Jason worked his magic to find the exact vehicle I wanted, color options etc, and had it on Jannell's lot in two days. Ken was the salesman for both vehicles, and John was the online support person. This was a good experience with NO sales pressure. I felt like I the customer came first. More

Our experience purchasing our new Explorer. My wife and I visited Jannell Ford on June 13th to inquire about purchasing a new Explorer. We were met by sales consultant Michael Silva who treated My wife and I visited Jannell Ford on June 13th to inquire about purchasing a new Explorer. We were met by sales consultant Michael Silva who treated us as if we were long time friends. His sales knowledge and politeness let us know that we had come to the right place. As a result, my wife and I left there with a new Explorer XLT. We would definitely do business there again and will recommend Jannell Ford to our friends and relatives. More

sales experience JF Staff was pleasurable & knowledgeable. Evan took the time to describe & demo each feature of the vehicle.the sales negotiations went relatively painle Staff was pleasurable & knowledgeable. Evan took the time to describe & demo each feature of the vehicle.the sales negotiations went relatively painless & we reached a fair & equitable agreement in a very short time. time was taken in all phases of the sale, from explaining extended warranties, financing, & how to call for service. all in all, as someone who has not bought a vehicle from a dealer in a very long time, this was a pleasurable experience. highly recommend you stop by. More

BEST CAR BUYING EXPERIENCE EVER!!! In all of my 63 years I have never had such an enjoyable car buying experience until buying my new Ford Escape at Jannell Ford! I had done my researc In all of my 63 years I have never had such an enjoyable car buying experience until buying my new Ford Escape at Jannell Ford! I had done my research on the Escape, what I should receive for my trade and spoke with 5 car dealers and was totally frustrated with all of them and then I went to Jannell---did all my negotiations online with Janice Loud-----no double talk---just honesty, sent me pictures, window sticker--everything I asked she replied to---then I took my vehicle in--got exactly what they said I would get if the vehicle was in the condition I said it was! I can't imagine going anywhere else ever again to buy a vehicle. Just GREAT customer service--Janice and Evan Hagan are the BEST!!! More