Jannell Ford of Hanover

From the moment I entered their showroom everyone I talked to was courteous and helpful. Before my test drive the salesperson completely explained all the features of the car in a clear manner which wa talked to was courteous and helpful. Before my test drive the salesperson completely explained all the features of the car in a clear manner which was helpful since I hadn't purchased a car for some time. All in all, it was a positive experience. More

Edward Clark greeted me and introduced me to Bill when Ed learned that I wanted to tow a camping trailer. Bill has experience with towing his own camper and led me to the proper vehicle to do what I needed. learned that I wanted to tow a camping trailer. Bill has experience with towing his own camper and led me to the proper vehicle to do what I needed. More

I thought Peter had good knowledge of the product and was both friendly and courteous. Joanne was very efficient and made the sales process and transfers from start to finish easy. When I decide to purchase both friendly and courteous. Joanne was very efficient and made the sales process and transfers from start to finish easy. When I decide to purchase another vehicle for my company, I will make Jannell my first stop. More

I drive a hour and half to get great work and repairs to my vehicle, they all ways have parts in stock. thank you for the great job my vehicle, they all ways have parts in stock. thank you for the great job More

It was a pleasure to shop at a dealership that was not only very friendly but had real knowledge about the vehicles they were selling. I went to many dealerships looking for my new car and I did not see only very friendly but had real knowledge about the vehicles they were selling. I went to many dealerships looking for my new car and I did not see this kind of product knowledge at the other dealerships. It was a refreshing change and made me feel better about my purchase. More

Vito Umbro was a wonderful person to work with! He was kind, caring, and extremely helpful. He was not a bit pushy or aggressive. After searching several dealerships, we returned to Jannell because we kne kind, caring, and extremely helpful. He was not a bit pushy or aggressive. After searching several dealerships, we returned to Jannell because we knew Vito would help us find the care we wanted. He is by far the best car salesman we have ever dealt with. I would certainly recommend using Jannell and asking for Vito!!! More

My husband and I purchased a 2013 Fusion at Jannell Ford in Hanover MA. It was our first time at Jannell Ford. We are both in our 60`s and have bought many cars through the years for ourselves and for our in Hanover MA. It was our first time at Jannell Ford. We are both in our 60`s and have bought many cars through the years for ourselves and for our 4 children We could not have been happier. The salesman Evan was awesome. He really knows his stuff. I will recommend him to friends and family. Joanne in finance was very helpful and personable. My husband had a headache and she even found Tylenol for him. This is a top notch dealership and the location is great right off the highway. AND we LOVE our car. More

In April I bought a brand new 2013 Focus. As I hit 5,000 miles I had already needed a transmission. I was not a happy camper. I took the car back to Jannell and brought it to the service department. I dealt miles I had already needed a transmission. I was not a happy camper. I took the car back to Jannell and brought it to the service department. I dealt mostly with Andrew and he was so amazing and took time and effort in helping me. While my car was being fixed he was always keeping in touch with me to keep me up to date with the on goings. When I got my car back I continued to have problems. I DID NOT once blame Jannell as the car came from the manufacture and was obviously just the "runt" of the lot. As my problems continued Jannell stood by me and my car and helped me greatly. Jannell worked with me in helping me with a new car and I couldn't be happier. They all went above and beyond in helping me. William Roderick was my number one helper in dealing with my problems. I would recommend Jannell to anyone because they stand by everything and are always there to help you. They make buying or leasing a car or truck a pleasant easy hassle free experience. Service repair is also amazing in keeping you informed and helping you stay safe while on the road! Jannell will always be my come to for a new vehicle! Thank you to all! Everyone is amazing!!!! More

Had new brakes installed, along with other maintenance. Work done as promised and on time. Service people always friendly, informative and efficient. Pricing is competitive to other dealers. I will cont Work done as promised and on time. Service people always friendly, informative and efficient. Pricing is competitive to other dealers. I will continue to take my business there. More

Had an 8am Saturday appointment for an oil change and tire rotation on new car purchased 5 months ago. I had also mentioned a metallic rattle 'seemingly' in the engine compartment, on acceleration, more tire rotation on new car purchased 5 months ago. I had also mentioned a metallic rattle 'seemingly' in the engine compartment, on acceleration, more noticeable when A/C was on. When I asked what they found, they indicated a loose license plate. Sorry, not even close; still have the rattle; so I'll wait until next time, if I elect to use you for oil changes, even though I have already paid for extended coverage. 1. Employee didn't open doors at 8:10, as 5-7 other customers waited. 2. My particular car did not get in until at 9:30am 3. Called back to my car at 9:55am. 2 hours for an oil change? (and tire rotation). Sorry not good. The fellow at the desk indicated Saturday were not good as every works the week, and try to schedule Saturdays. Here's a suggestion 1: have more people work Saturday! Suggestion 2: have someone work on oil changes, so those waiting don't have to wait for bigger jobs to complete, because 5-7 people came in at the same time. My appointment was for 8am, not 9:30, when my car was taken in. Thomas Oakes (visited 10/12/2013) 2013 Ford Fiesta More