Jannell Ford - Service Center

The people at Jannell Ford are very customer service driven, and every interaction that we have had, be it Sales or Service has always been a great experience. We are repeat customer's and would recomm driven, and every interaction that we have had, be it Sales or Service has always been a great experience. We are repeat customer's and would recommend the people at Jannell to everyone. More

Jannell Ford takes customer service to a whole new level. I recently went in to have some warranty work done on my wife's Lincoln and I was impressed from start to finish. Everybody was beyond friendly and p I recently went in to have some warranty work done on my wife's Lincoln and I was impressed from start to finish. Everybody was beyond friendly and professional. They fixed my vehicle and even did a free safety check which found a few other issues that were fully covered under my extended warranty. When the truck couldn't be finished same day because of a needed part, they arranged for a rental and had it waiting for me when I arrived. I am in the customer service business and appreciate quality service. Quality and happy employees make for quality customer experiences and all the Jannell employees I spoke to genuinely seem to enjoy their jobs. More

I am a long time Ford F150 driver and have purchased a truck from Jannell in the past. Recentley, I bought a new truck and have tried multiple times to have a pair of dings taken out of two flat panels. T truck from Jannell in the past. Recentley, I bought a new truck and have tried multiple times to have a pair of dings taken out of two flat panels. Typically this would be a quick, cheap and easy fix, however Jannell has made it an extremely frustrating experience as I've been juggled between sales and service every time I call. And on top of that, after every wait on hold, I am redirected to a voicemail. I have spent almost every call dealing with a computer and when I wait I get a voicemail every time. I have been calling on weekdays around 11am and 2pm, so there are definitely people at their desks and can hear the phones. I will be taking my business elsewhere so I can actually speak to someone who can help me and not be redirected every time I actually speak to a human being. More

I purchased a used Chrysler Sebring several weeks ago and found two things wrong. A light on the rearview mirror would not shut off and the dash brake light came on several times. I was asked to bring the found two things wrong. A light on the rearview mirror would not shut off and the dash brake light came on several times. I was asked to bring the car back and the service department said because it was a Chrysler they did not have the software to diagnose the problem and I would have to bring it to a Chrysler dealer but if I incurred any expense they would pay for the repair. The Chrysler dealer fixed the light problem and told me the front bake pads were 75% worn and that the brake fluid was low, which they topped off and charged me $49.75. I called Roger and informed him of my problem and he said bring the car back to him and he would put on a new set of front pads and reimburse me with a check that day. I did and not only did he replace the pads he did a complete front brake job plus giving me a check for $49.75. I was treated the way a customer wants to be treated. I was very happy with my first dealing with the service department and look forward to a long relationship. More

I went in for an oil change and a blinker that needed to be replaced. The man at the service desk was so nice and even adjusted my price to make me very happy!! I always use this service dept for all my c be replaced. The man at the service desk was so nice and even adjusted my price to make me very happy!! I always use this service dept for all my car needs and they never let me down! Thank you! Sincerely, Shannon McDonnell More

I have used Jannell Ford since I bought my Ford Escape in 2005. I will only let the Service people at Jannell touch my car. Though I have had only a few issues with the car, when I take it in for servicing, 2005. I will only let the Service people at Jannell touch my car. Though I have had only a few issues with the car, when I take it in for servicing, I feel like I am getting top notch work on the car at a fair price. The Service people are friendly and efficient...and very thoughtful. Since I've bought the car, I have recommended Jannell Ford to my friends...not just because I love my Escape...but because I am so impressed with the quality of the service work. I know the Service Department takes pride in keeping my car going strong! More

Roger Paim made my experience there exceptional. He showed professionalism and I wanted to express again my greatfullness to him. MUITO OBRIGADO Roger! Thank you again Roger and Jannell!! I gave thi showed professionalism and I wanted to express again my greatfullness to him. MUITO OBRIGADO Roger! Thank you again Roger and Jannell!! I gave this rating because of the quality of service I received at Jannell ford. Wally Goodwin More

I took my Ford Winstar to Jannell in December for a rear axle recall. Ford asked consumers with Winstars to bring them in to be tested and if they didn't pass the test they would provide you with a rental u axle recall. Ford asked consumers with Winstars to bring them in to be tested and if they didn't pass the test they would provide you with a rental until the parts came in. My van failed. The team at Jannell explained that it would be 4 - 5 weeks before the parts came in and drove me to the rental company. Turns out Ford had a much larger than expected problem on their hands and took longer to distribute all the parts. I never heard from them for 6 month! 6 months later I went to pick up the van. It was very helpful that they arranged for me to return the rental to Jannell and not have to go to the rental agency as well. I started to drive out of the parkig lot and there was an awful noise. Roger drove the van and told me it was the strutters and springs. I knew I couldn't drive the van home. I was very upset as it didn't need these parts when I dropped it off six months ago and I did not want to invest any more money into this old van and yet was not prepared to buy a new car right now either. I was ready to panic. Roger understoond. He explained that this can happen when a vehicle sits for such a long time and that he would see what he could do to help me. And he did. He called Ford and explained the situation, but they said this was not covered under the recall and there was nothing they could do. Roger didn't give up on me. He had a van on the lot, much newer than mine, that was being junked because of the recall. He replaced the broken parts of my van with parts from this newer van, even a broken windshield wiper he noticed! And, he didn't charge me for parts or service. I know I need to buy a new car in the near future and I know where I am going to buy it. It is great to have a car dealership you can trust. More

I recently brought my 2010 Taurus in for service on the one year anniversary of its purchase from Jannell. I continue to be very enthusiastic about the Taurus and have been very satisfied over the past yea one year anniversary of its purchase from Jannell. I continue to be very enthusiastic about the Taurus and have been very satisfied over the past year with the routine maintenance service I've received at Jannell. On this occasion,the service was exceptional. The scheduled maintenance tasks were completed in short order along a with a comprehensive functional inspection. This was followed by a thorough detailling of my car, during which General Manager Bill Roderick personally ensured extra effort of the service staff who virtually eliminated the appearance of a number of body scrapes without the necessicity of a separate and potentially expensive trip to a body shop. The result was a car that looked and performed like it had just come from the showroom floor. And all of this was done in a timely fashion and at a very modest cost. A great job! More

An issue with my headlights was reported to them while still under warrantee. It was a covered item that they could not find the problem. In November 2010, the same problem occurred. My Tbird needed a new still under warrantee. It was a covered item that they could not find the problem. In November 2010, the same problem occurred. My Tbird needed a new headlight switch, $200+, but they would not cover under warrantee. Ford would not help me either. I persisted and with the help of Dealer Rater, was immediately contacted by the GM, Bill Roderick, who gave me a full refund, and met with me personally to discuss the problem. I have so much respect for Jannell Ford now because they went out of their way to help me. They are a great dealer, convenient, friendly, have WiFi and will give me a ride home and back! More