Jeff Haas Mazda - Service Center

My name is Patricia McVade. I am 64 year old african american female. Todd Troublefield is the most intelligent., the kindest, the most caring service advisor I have ever met. Todd is the kind of pers american female. Todd Troublefield is the most intelligent., the kindest, the most caring service advisor I have ever met. Todd is the kind of person others would be smart to pattern after. Mr. Troublefield always gets my car in for servicing as soon as possible, and most of the time, the day I call him. Todd listens attentively to the problems you are having with your vehicle and gives advice followed up by an appointment time and date. If Todd cannot answer when you call him he always returns your call as soon as possible when you leave a message. My experience is within a very short time after the call comes in. Todd is kind and treats me not as if I am a 64 year old female but as a person who has purchased a mazda and wants to keep their car in great condition. I tell others about him all the time and I am happy to let them know that he is someone who they can trust and who will help them keep their vehicle in tip top shape. Todd s always well groomed and meets you with a friendly smile. Your rating does not fit this service advisor, 5 is not high enough for Todd, he is certainally a 10 or higher. I am a very satisfied Mazda owner and much of my joy comes from knowing that I have the best service advisor there is. Humbly submitted Patricia McVade More

Very pleasant and efficient service tech. Was able to get me in and out in a timely manner. Need to have more like this young lady me in and out in a timely manner. Need to have more like this young lady More

ATMOSPHERE WAS VERY PLEASANT. EMPLOYEES WERE VERY NICE AND HELPFUL AND KNOWLEDGABLE. GOT ME IN AND OUT QUICKLY. CYNTHIA WAS VERY PLEASANT TO DEAL WITH. AND HELPFUL AND KNOWLEDGABLE. GOT ME IN AND OUT QUICKLY. CYNTHIA WAS VERY PLEASANT TO DEAL WITH. More

I have had Mazdas since 1997. I have bought all of these cars at Jeff Haas Mazda. I absolutely must say that your Service Dept. Is outstanding !!!! I do not think I could buy any other type if car, just bec cars at Jeff Haas Mazda. I absolutely must say that your Service Dept. Is outstanding !!!! I do not think I could buy any other type if car, just because I would not want to use ANY OTHER SERVICE DEPT. !! The main reason for this , is your Service Advisor ,CARLOS GUZMAN . He is an impressive professional!!! I do not believe one can find (in any type of business ), a person with such integrity and honesty. I think Jeff Haas Mazda should be so proud and fortunate to have Mr.Guzman as part of the team!! More

I have had my wifes car serviced there a number of times and usually delt with Carlos Guzman and can honestly say he is one of the best service man I have ever delt with.He is very knowledgeable,courtious a and usually delt with Carlos Guzman and can honestly say he is one of the best service man I have ever delt with.He is very knowledgeable,courtious and very helpful,I would highly recommend Carlos because he takes care of your business in a personnel manner. More

I have been using Jeff Haas Mazda for all my service needs for the last 20 years. For the last 17 years, I have been fortunate to have been associated with Carlos Guzman, Service Consultant, for all o needs for the last 20 years. For the last 17 years, I have been fortunate to have been associated with Carlos Guzman, Service Consultant, for all of my service needs. Carlos has vast experience with all Mazda products when it come to service issues. Every time I ask for an appointment, Carlos gives me exactly what I request. Carlos has a great personality, and that along with a professional, courteous and respectful attitude, makes him a very special Consultant. Carlos is a very valuable employee, and he makes a very good impression to all the customers he meets and greets! More

I purchased two vehicles from Jeff Haas Mazda and I've been working with Allen Hempel in their Service Department for about 10 years now. Allen has become a trusted advisor. I always know he's goin I've been working with Allen Hempel in their Service Department for about 10 years now. Allen has become a trusted advisor. I always know he's going to tell me exactly what's going on with my vehicle. Always very patiently explaining how the various systems work and what repairs need to be conducted. Many times I've had a concern and Allan gets me right in to evaluate the situation. How many service advisors know you by name the moment you pull up??? Allan does!!!! Allan is usually sporting a smile and a great attitude. Above all Allan is someone I trust with my vehicle. How good is Allan? Well my Mazda Protege 5 is almost 13 years old and it's running like a top with nearly 160,000 miles on it. Nobody likes paying repair bills on a car, but with Allan I know the work was done with quality and attention to detail. In fact, I purchased a third Mazda about 4 years ago from another dealer in Houston and Allan is the only Mazda service guy I will work with. Allan is a gentleman, a family man and frankly I consider him a friend. How many service guys can you say that about? Thanks Allan for the great service and confidence you have given my wife and me knowing that you are taking great care of our Mazdas! More

I use Carlos Guzman because he has handled the service of my Mazda for many years. He is honest with what needs to be done to keep a car with 150,000 miles running great. Also the people at Jeff Haas knows my Mazda for many years. He is honest with what needs to be done to keep a car with 150,000 miles running great. Also the people at Jeff Haas knows you and treat you like a friend not like a stranger. Their service is quick and thorough. More

We always try to deal with Carlos Guzman as our Service Advisor. He is always knowledgeable, polite, friendly, and gets things done. I don't remember a time in the past number of years that we have dealt Advisor. He is always knowledgeable, polite, friendly, and gets things done. I don't remember a time in the past number of years that we have dealt with Carlos for both our Mazdas that we have ever had an issue. He is just great! He is an outstanding member of a great service department. Way to go, Carlos! Judy and Ardy Zentgraf More

One of the reasons my wife and I have bought our last 4 cars at Jeff Haas Mazda is because of the excellent service department. Allan Hempel has been our service advisor for about 15 years and I can't thin cars at Jeff Haas Mazda is because of the excellent service department. Allan Hempel has been our service advisor for about 15 years and I can't think of how anyone can do a better job. He is honest, knowledgeable, very friendly and outgoing, always trying to save us money, and if he tells you that you need a repair, you need a repair. There are certain people who should have the jobs they do and Allan is one of them; he is very comfortable with his customers and co-workers. What you would call a real people person. As long as he's there, we'll continue to buying cars from Jeff Haas and also encouraging our friends to do so. More