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Jenkins Hyundai of Ocala

Ocala, FL

Overview
Employees
Reviews
Vehicles
4.7
5,186 Reviews
Jenkins Hyundai in Ocala, Florida is proud to be an automotive leader in our community. Since opening our doors in Ocala over 10 years ago, Jenkins Hyundai has maintained our commitment to our customers. We will always make an effort to offer a wide selection of vehicles and have a knowledgeable staff to help make your purchase quick, comfortable and enjoyable. Whether you are in the market for a new Hyundai or a full range of pre-owned vehicles including certified pre-owned Hyundai's we have you covered. If you have financing needs we have a finance department dedicated to provide assistance to the customer regardless of their personal credit.
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1602 SW College Rd

Ocala, FL

34471

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Showing 5,186 reviews

February 01, 2022

Great dealership,great sales staff,great service!! What more can be said!! Great job guys More

by DESLAYER501
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cote Mulligan
Other Employees : Mark Shelley, Mike Zecco
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Feb 02, 2022 -

Jenkins Hyundai of Ocala responded

We are delighted to know our team provided you with a five-star experience. Thank you for your business and the positive review!

February 01, 2022

I got my first car at this dealership in 2005 and Jenkins Hyundai of Ocala has been my go to dealership since! I got my car serviced 1/31/2022 for an oil change and Ben was the fella that helped me out. He More

by Ljane3586
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Michel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2022 -

Jenkins Hyundai of Ocala responded

Thank you so much for the great review! Our team works very hard to provide the best service possible, so we are so happy to see that reflected during your recent experience with us. We appreciate your business!

January 29, 2022

Horrible service, The service writers lacked knowledge or customer service skills. I sat there for nearly 3 hours and my car didn’t move out of the spot they parked it in. You’ll get nothing but excuses here More

by scubaj1210
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aaron Fields
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Jan 31, 2022 -

Jenkins Hyundai of Ocala responded

I sincerely apologize for your negative experience. I would like the opportunity to regain your trust in us. Please contact me at 352 620-2264. Eileen Nieto Customer Relations Manager Jenkins Hyundai of Ocala

Feb 03, 2022 -

scubaj1210 responded

Not sure how that can happen. It seemed like the service writer could careless about anything but money. She seemed to have no interest in my satisfaction. She has no problem solving skills and no sense of customer importance. While everybody else was getting updates on their vehicles, my vehicle hadn’t even made it to the service area. The service writer hadn’t even looked for the paperwork to check the warranty. I honestly believe that, if I’d have stayed, I would have left with a huge repair bill. To make matters worse, one of the other service writers must have felt that the service writer who was “taking care of me” needed defending and offered his opinion for which nobody asked. My wife took the vehicle to the place she bought it and she didn’t have the issues that your dealership presented. I work in leesburg and was gonna take it there until I found out they were affiliated with Jenkins Ocala. The only thing I can understand about this terrible experience is that you are under staffed. However, I scheduled the appointment weeks before the day I brought it in. I would think your staff that makes the reservations would no how many employees there will be to handle the workload and not over schedule. I could see if suddenly employees had to call in sick, in which case that would have been brought up upon arrival. I would have understood this, but that’s not what happened. Genesis Hyundai did a great job. I think your service writers should go spend a few days there at Genesis, and learn how to treat customers.

January 29, 2022

Working with Carolyn Davis was the highlight of our business transaction at Jenkins Hyundai of Ocala. She was very professional, friendly, and went out of her way to get the purchase of our new Santa F More

by JANICEBALL8063
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carolyn Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Shelley
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Jan 31, 2022 -

Jenkins Hyundai of Ocala responded

Thank you so much for the great review! We truly appreciate your business, and we are glad that Carollyn provided you with excellent service!

January 29, 2022

Everyone was nice and friendly Ian was really great and super nice helped get me in the car I wanted will definitely be back for my next vehicle More

by aztakerfan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Agee
Other Employees : Mark Shelley, Ian Willoughby
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Jan 31, 2022 -

Jenkins Hyundai of Ocala responded

Thank you for choosing us for your purchase! We appreciate the five-star review.

January 29, 2022

All went smoothly except for the $999 'paperwork fee'. A shame to be taken advantage of in the final stage of doing business with Jenkins Ocala. More

by DOUGAWHITE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Gemkow
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Jan 31, 2022 -

Jenkins Hyundai of Ocala responded

Thank you for your valued feedback. We appreciate your taking the time to review your experience.

January 28, 2022

Jenkins lacked traiining and knowledge of the vehicle and has me concerned about future service. More

by NFONDOULES
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gus Saucedo, Mark Shelley
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Jan 28, 2022 -

Jenkins Hyundai of Ocala responded

Customer satisfaction is very important to us. We would like the opportunity to know how we can improve. Please contact me at 352 620-2264. Eileen Nieto Customer Relations Manager Jenkins Hyundai of Ocala

January 27, 2022

First time visiting for an oil change, very impressed with the staff and service. Best experience I’ve ever had getting an oil change in my life! Will definitely return. More

by Susanhirst
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben and namoi
Report | Print
Jan 27, 2022 -

Jenkins Hyundai of Ocala responded

Thank you so much for the great review! Our team works very hard to provide the best service possible, so we are so happy to see that reflected during your recent experience with us. We appreciate your business!

January 27, 2022

best people to work with on a new car Everyone was friendly, professional and courteous More

by gejocala
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Shelley, Carl Haehner
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Jan 27, 2022 -

Jenkins Hyundai of Ocala responded

We are delighted to know our team provided you with a NUMBER-star experience. Thank you for your business and the positive review!

January 27, 2022

I had not planned on purchasing a car the day I came in but Brad was excellent in helping me to pinpoint the type of car I could afford and like as well. More

by GREGORY.CAIN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Agee
Other Employees : Brad Kiddy
Report | Print
Jan 28, 2022 -

Jenkins Hyundai of Ocala responded

Thank you so much for the great review! Our team works very hard to provide the best service possible, so we are so happy to see that reflected during your recent experience with us. We appreciate your business!

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