Jenkins Hyundai of Ocala

Started Off On The Wrong Foot We scheduled a test drive with this dealership for a vehicle in limited supply after the internet sales team (which turned out to be business developm We scheduled a test drive with this dealership for a vehicle in limited supply after the internet sales team (which turned out to be business development team) confirmed they would definitely have the vehicle on site. We drove 2 hours from our home for the test drive and were ready to purchase it but when we arrived we were told by another salesperson that the internet/biz-dev team we spoke with was not there and the vehicle was not available; what a waste of our time! The only person that attempted to make things right was a manager, Salina, who let us test drive her own personal vehicle (same short-supply trim we wanted) just to make our long trip worthwhile. We appreciated her efforts to make someone else's HUGE wrongs into a right but it was not enough to earn our business. They admittedly would have to trade with other dealers to get out preferred trim/color combo but their efforts took too long to even get back to us. Another miss was how this dealer (and many others) are taking advantage of the vehicle's short supply and tacking on outrageous, unjustified markups of $4,000 to $6,000! Talk about price gouging justified as "market-adjusted premiums"! For our terrible experience, Salina was willing to waive the markups. Again, commendable for one person doing their best to make things right, but was not enough that made us comfortable to do business with this location. We ultimately bought a different trim/color of this vehicle already due to be delivered in short time at another dealer much closer to our home, and without any markups! If you have to buy from this location, bypass the internet sales/biz-dev teams and work directly with the in-person managers. More

another great expirence Gus and the finance department did a great job taking care of me, I have worked with Gus a few times now and I live in Tampa. But he always does a gre Gus and the finance department did a great job taking care of me, I have worked with Gus a few times now and I live in Tampa. But he always does a great job listening to me and taking care of my needs More

Service to buying a new car! lol Awesome people here, I came with my husband to get his car serviced and left with a new Santafe! Lol we we're planning on me getting a new car but not Awesome people here, I came with my husband to get his car serviced and left with a new Santafe! Lol we we're planning on me getting a new car but not that day, Conner was just so helpful and paitent with us that it happened to work out the way it did and I couldn't be more happier with my new ride! Thank you all at Jenkins Hyundai of Ocala! More

Amazing Customer Service Went in knowing what I wanted, left the same day with an even better deal! The customer service and financial manager team I worked with, worked hard Went in knowing what I wanted, left the same day with an even better deal! The customer service and financial manager team I worked with, worked hard on getting me the best deal, and making sure I was comfortable with my new BIG purchase! More

Great Dealership Nick our salesman was absolutely great! Spent time with us and answered all our questions. Closing was made easy by our business manager, Patrick Gl Nick our salesman was absolutely great! Spent time with us and answered all our questions. Closing was made easy by our business manager, Patrick Glavey. More

October 22, 2019 Good service, but 1 and 1/2 hours for oil change is rather long. It seems to me that a quick lube service like other dealers would more than pay for i Good service, but 1 and 1/2 hours for oil change is rather long. It seems to me that a quick lube service like other dealers would more than pay for itself. More

Joel answered all my questions He was helpful in saving me $ & time. They were very efficient & nice & I really liked the new 2020 Santa Fe . Joel made my service easy & affordable He was helpful in saving me $ & time. They were very efficient & nice & I really liked the new 2020 Santa Fe . Joel made my service easy & affordable thank u Joel More

Service department is always awesome and Kirstie is very helpful and friendly. Always greets me with a smile and is very thorough with services needed. department is always awesome and Kirstie is very helpful and friendly. Always greets me with a smile and is very thorough with services needed. More

Family friendly!! From start to finish the staff was helpful and accommodating! It overall was a great experience!! Come enjoy your next new car from Mark Shelley!! Ha From start to finish the staff was helpful and accommodating! It overall was a great experience!! Come enjoy your next new car from Mark Shelley!! Happy shopping!! More

Professional knowledgeable Service Advisor Had a new to me Service Advisor Zack, he came to me with necessary and Optional service recommendations. He had already done all his homework for the Had a new to me Service Advisor Zack, he came to me with necessary and Optional service recommendations. He had already done all his homework for the parts and labor costs. His approach was very professional. He also arranged for a courtesy loaner for us. Thanks Zack! More