Jenkins Kia of Ocala

Oil change Excellent service. They checked for recalls and service notices. Checked the car completely in a timely manner. I was very pleased with their service Excellent service. They checked for recalls and service notices. Checked the car completely in a timely manner. I was very pleased with their service department. More

excellent and very informative and helpfull Mason took the time to explain all the features of the car that I ultimately purchased. He was very patient and knowledgeable. I appreciate all the Mason took the time to explain all the features of the car that I ultimately purchased. He was very patient and knowledgeable. I appreciate all the time he took with me over several days until I made my decision to buy. More

Fun & Fair Trading in my motorcycle for a car, I wanted the Soul for light hauling. My wife loved my Kia Soul, the pricing was fair & I bought her one too. Trading in my motorcycle for a car, I wanted the Soul for light hauling. My wife loved my Kia Soul, the pricing was fair & I bought her one too. More

First time buying experience Mason Day did a wonderful job of making us feel relaxed and not pressured and got us into a new car at a price we were happy with. Mason Day did a wonderful job of making us feel relaxed and not pressured and got us into a new car at a price we were happy with. More

Great Sale Horrible Service Department We purchased a 2015 Kia Soul with 19,000 miles. We also purchased an extended warranty for $2,000. The sales experience was typical car dealership. No We purchased a 2015 Kia Soul with 19,000 miles. We also purchased an extended warranty for $2,000. The sales experience was typical car dealership. No negotiating and zero for our trade-in. The salesman was friendly and informative. The salesman went out of his way to make our experience a good one. He even made several follow up calls to us. The finance guy was nice and informative. He even had an extra key made for us because we were given a second key but it was for some other car. It took hours to complete the sale. We drove the car home and realized there was a rattle in the dash on the passenger side. We made an appointment for the service department to get it fixed. They gave the car back stating that the blower motor for the A/C was loose and they tightened it. We took their word for it. As we drove off the lot and down the street we realized that the same exact rattle in the same exact place on the dash on the passenger side was still there. I called Kia to let them know and they made another appointment for the service department to check out the rattle again. We took the car back in and after about 30 minutes the service guy came out and said they could not hear a rattle. I told him I wanted someone to ride with me in the car. So, he got in the car and drove down the road. When I heard the rattle the guy kept saying he didn't hear it. So I drove over bumps and the rattle was clearly there in the dash on the passenger side. The service guy said he only heard a rattle in the back of the car. I told him to hold down on the dash where he was sitting and the rattle would stop. He refused to do do that. So we got back to the shop and I asked to have a supervisor drive with me. Another guy got in the car and we drove down the road. He heard the rattle in the dash on the passenger side of the car. He said that they really did not want to tear the dash out and did I really want them to be tearing out the dash? I said I want the rattle fixed and I want it fixed correctly. He suggested that I drive the car for a few more weeks and the rattle would either get worse or go away. The same rattle that I took the cat into service for the first time is still there. At this point I really don't want to waste my time going back to service forth to give me the run around because they either don't know how to fix it or they they just plane and simply do not want to. However, I will now have a sour taste in my mouth for KIA and will not be back to buy a car from Ocala KIA and I would never recommend a dealership that does not want to fix a simple rattle or honor a warranty. I just hope a simple rattle in a dash was worth losing a customer and possible referrals. More

a square deal I thought I was perhaps too far underwater to trade up for a new Kia Sedona, but Sales Managers Cori & Daniel, as well as F&I guy Gary (on loan from J I thought I was perhaps too far underwater to trade up for a new Kia Sedona, but Sales Managers Cori & Daniel, as well as F&I guy Gary (on loan from Jenkins Hyundai) made it happen - and on the terms I'd originally laid out at the start of my visit. There was no pressure or guilt trip, just a sincere desire to try to accommodate my requirements for the monthly payment that I was willing to commit. Salesman Josue was also an active - and consistently positive - factor in the equation. Well done. More

Service rating Callie was very professional and very friendly, felt ar ease with her would like to have her as my service person she answered my questions and was v Callie was very professional and very friendly, felt ar ease with her would like to have her as my service person she answered my questions and was very helpful More

excellent customer service and fair price We received excellent customer service during & after the sale. Sales person (Jim Wooten) was very professional and able to answer all of our questio We received excellent customer service during & after the sale. Sales person (Jim Wooten) was very professional and able to answer all of our questions. Vehicle service has also been excellent. More

Excellent Experience Mason Day was my salesman and the managemental team was very helpful and courteous, Thank you Mason Day, for making this a great buying experience. Mason Day was my salesman and the managemental team was very helpful and courteous, Thank you Mason Day, for making this a great buying experience. More

Jenkins Kia of Ocala/Mason Day I wanted to take a moment to elobrate on my recent experience with Jenkins of Kia Ocala and my sales associate that helped me buy my first new car. Af I wanted to take a moment to elobrate on my recent experience with Jenkins of Kia Ocala and my sales associate that helped me buy my first new car. After receiving a raving review from my friend Carl Shannon who also bought a car from Mason Day my wife and I test drove a 2016 Kia Soul. His knowledge of the Kia Soul, it's features and proformance gave me great reassurance that this car was the car for my family. Jenkins Kia of Ocala and Mason Day will get all of my future business as well as the recommendation to all my friends, family and acquaintances. A special note about Mr. Day, not only did he answer all our questions with great ease but kept us completely updated through the whole process. More