Jenkins Kia of Ocala

Been having issues with my 2023 Sportage XLINE Alex is my Service Advisor. Graig is the Service Manager. These gentleman are are the very best. Outstanding, world class customer service. I can’t express in w Service Advisor. Graig is the Service Manager. These gentleman are are the very best. Outstanding, world class customer service. I can’t express in words how grateful I am! I deeply appreciate both of them. I’ve been in customer service roles for over 40 years. Observing their interactions with me and other customers is like attending a refresher clinic in customer service. Even with the issues with the car, I know I am in the best, professional care! Thank you Craig and Alex for being the example of professionalism you certainly are! More

My trip was for routine schedule maintence. I had Chris Hanson as my advisor He was very helpful in reviewing my maintenance history and recommending items that were needed to maintain excellen I had Chris Hanson as my advisor He was very helpful in reviewing my maintenance history and recommending items that were needed to maintain excellence with my car. All staff was friendly everyone you passed said hello. There was no pressure to purchase anything service or a new car mine is 2016. Service was done on time as promised. More

Staff were kind and very helpful. They were able to service my car timely for the routine maintenance. The facility is clean and refreshments provided. They were able to service my car timely for the routine maintenance. The facility is clean and refreshments provided. More

People were courteous and friendly, always willing to help. Answered questions on a professional manner. help. Answered questions on a professional manner. More

Everytime I come in for service the staff is extremely helpful and courteous. They take the time to go over everything with me and remain in contact throughout the process. helpful and courteous. They take the time to go over everything with me and remain in contact throughout the process. More

From notice our vehicle was due for service to the check in process, and the explanation after the service was complete was excellent. in process, and the explanation after the service was complete was excellent. More

Josh was the best! He gave me the deal I wanted , and I was in and out in no time ! He is not your typical car salesman . He went above and beyond to make sure I got th He gave me the deal I wanted , and I was in and out in no time ! He is not your typical car salesman . He went above and beyond to make sure I got the car I wanted !! Thank you again! I love my telluride ! More

My wife and I had been on the road all day looking for the right Telluride to purchase. We had an awful experience at Crystal River Kia and on our way home we stopped at Kia of Ocala. We were greeted by the right Telluride to purchase. We had an awful experience at Crystal River Kia and on our way home we stopped at Kia of Ocala. We were greeted by Josh and Mike who were outstanding and treated us with courtesy throughout the negotiations. Afterwards there were some items that needed to be done before delivery. When I return to pick up the Telluride, the detail was not up to par. Juan came out and introduced himself to me and apologize for not meeting their standard. Juan advised me to come back later in the week and offered me a loaner so that he may take his time completing the check list and to make sure the vehicle is detailed to my satisfaction. I picked up the Telluride and it was perfect!! I have to thank Juan for taking great care of me. I also would like to thank Josh for keeping me up to date on the progress. Thank you, Gus S. More

Check Engine Light came on. Craig got in the next day, diagnosed the problem, fixed the issue and even got my oil and filter changed. I was in and out in about 2 hours. Thank Craig got in the next day, diagnosed the problem, fixed the issue and even got my oil and filter changed. I was in and out in about 2 hours. Thanks Craig! More

Best service advisor always helpful and professional! Knew that I had to leave at a specific time and was able to make it happen. Always smiling and does what he can to make the customer feel valued! Knew that I had to leave at a specific time and was able to make it happen. Always smiling and does what he can to make the customer feel valued! More