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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

Overview
Employees
Reviews
Vehicles
4.5
1,651 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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6300 E 87th St

Kansas City, MO

64138

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Showing 1,651 reviews

April 21, 2026

My experience was normal on the sales floor, the person I dealt made the sales transaction go smoothly and not drawn out, it was a quick yes or no!! Picking up my paperwork went smoothly,they did stick to th More

by kt_thompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deon Willis
4.0
This rating includes all reviews, with more weight given to recent reviews.
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April 15, 2026

I sent them a message through their website with the vehicles I was interested in. Got a call back a few minutes later to make an appointment to come in. Chris was professional and nice. Gave him what b More

by hmpgames
Recommend Dealer
Yes
Employees Worked With
Chris Wolfe
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Apr 20, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

hmpgames, thank you for sharing your experience! We’re glad to hear our team was able to respond quickly and get you scheduled in without any hassle. That’s exactly the kind of service we aim to provide. It’s great to know Chris took the time to understand your budget and worked to get you a solid deal while keeping the process professional and straightforward. We appreciate your trust in us and your business. Enjoy your new vehicle, and please don’t hesitate to reach out if there’s anything more we can do for you!

April 14, 2026

Efficient. Helpful. I loved the video update notification tool. Everyone at the dealership was outstanding! More

by PJ
Recommend Dealer
Yes
Employees Worked With
Cal Jenkins
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Apr 16, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

PJ, thank you so much for your kind words! We truly appreciate you taking the time to share your experience. We’re glad to hear that you found our team efficient and helpful, and that you enjoyed the video update notifications. It's a tool we’re proud to offer to keep our customers informed every step of the way. Providing outstanding service is always our goal, and it means a lot to know our team delivered on that for you. We look forward to assisting you again in the future!

April 14, 2026

Was having trouble with my heat and they went out of their way to accommodate my needs. More

by HULLABYELGIN
Recommend Dealer
Yes
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Apr 16, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hullabyelgin, thank you for sharing your experience! We’re sorry to hear you were having trouble with your heat, but we’re very glad our team was able to step in and take care of you. Going out of our way to accommodate our customers especially when it comes to comfort and safety, is exactly what we strive for every day. We truly appreciate your trust in us and are always here whenever you need anything!

April 12, 2026

He was polite not pushy like most car salesman. He was very helpful. Better keep him. Most car salesman don't have good customer service like Luis. My whole experience because of him was smooth. More

by vincejevola6868
Recommend Dealer
Yes
Employees Worked With
Luis
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Apr 15, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Vincejevola6868, thank you so much for the kind words and for taking the time to share your experience! We’re thrilled to hear that Luis made such a positive impact on your visit. Providing a helpful, respectful, and no-pressure experience is exactly what we strive for, and it’s great to know he delivered on that for you. We’re proud to have him on our team and will definitely make sure he sees your feedback! We truly appreciate your business and are glad your entire experience was smooth. If there’s ever anything you need in the future, we’re here for you!

April 12, 2026

Great for first time car buyers Would recommend for anyone trying to get their first car More

by zaidmwalker
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Fry
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Apr 15, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Zaidmwalker, thank you for the great feedback! We’re so glad to hear you had a positive experience, especially as a first-time car buyer; that’s a big milestone, and we’re honored to be part of it. Our team works hard to make the process easy, comfortable, and stress-free for everyone, no matter where they are in their car-buying journey. We truly appreciate your recommendation and look forward to helping you again in the future!

April 10, 2026

The service staff at this dealership is excellent. We’ve never had anything but the best customer service experience. We love Jeremy Franklin Mitsubishi.! More

by JGOOD2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 10, 2026

We had excellent service as always. A customer experience at this dealership is always excellent! We love Jeremy Franklin Mitsubishi! More

by JGOOD2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Jgood2, thank you so much for the amazing review and your continued trust in us! We’re thrilled to hear that our service team has consistently provided you with excellent customer service. That’s exactly the experience we strive to deliver every time. It truly means a lot to have your support, and we’re grateful to have you as part of the Jeremy Franklin Mitsubishi family. We look forward to taking care of you for many years to come!

April 04, 2026

I could never get any info on my car and the progress i was told on numerous accounts that it would be done in a week but it to 18 weeks to get a car I had bought in November More

by JEWISEMORE13
Recommend Dealer
No
Employees Worked With
Matt from blue springs and cal Jenkins
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Apr 08, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Jewisemore13, thank you for bringing this to our attention. We sincerely apologize for the frustration and the extended delay. Waiting 18 weeks for a vehicle is not the experience we strive to provide. While there are times when delays can occur due to factors outside of our control—such as parts availability, title processing, or manufacturer-related issues—we understand that communication is just as important as the timeline itself. It’s clear we fell short in keeping you properly informed throughout the process, and for that, we take full responsibility. Please know that our goal is always to be transparent and proactive with updates, and we are actively reviewing this situation with our team to ensure better communication moving forward. We truly appreciate your patience, and we would welcome the opportunity to speak with you directly to review your experience and make things right. Please reach out to us at your convenience.

Apr 12, 2026 -

JEWISEMORE13 responded

I would absolutely take the opportunity to speak with you directly

Apr 16, 2026 -

JEWISEMORE13 responded

Still looking forward to you guys reaching out

April 01, 2026

Excellent customer service The receptionist guy he was very polite. Good customer service Recommended great job. I will recommend it hundred percent. More

by soto.araceli28
Recommend Dealer
Yes
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Apr 07, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Soto.Araceli28, thank you so much for the great review and recommendation! We’re happy to hear that you received excellent customer service and that our receptionist made such a positive first impression with his politeness and professionalism. That first interaction is important to us, and we’re glad it stood out during your visit. We truly appreciate your 100% recommendation and look forward to taking care of you again in the future!

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