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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

Overview
Employees
Reviews
Vehicles
4.5
1,602 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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6300 E 87th St

Kansas City, MO

64138

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Showing 1,602 reviews

February 11, 2026

No complaints. Great atmosphere, great staff, reasonable pricing, great deals, competent staff, and I felt like my needs were honored and I left happy! More

by caitlynwicks233
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Wolfe
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February 11, 2026

Jeremy Franklin of Kansas City service center. I had a good experience out there while I was so the car in the dark cold night and couldn't tell that it had a chip on a windshield front windshiel More

by HILLKENNETH2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 11, 2026

Very friendly and helpful. Excellent to work with Would definitely recommend to friends and family More

by egjahnke7
Recommend Dealer
Yes
Employees Worked With
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Brown
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February 09, 2026

Attention to detail was noted. All maintenance representatives went above and beyond expectations and made me feel valued as a customer. More

by Marcel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Marcel, thank you so much for taking the time to share this feedback! We’re thrilled to hear that our team’s attention to detail and commitment to going above and beyond made you feel truly valued. That’s exactly the experience we strive to provide every customer. We’ll be sure to pass along your kind words to our maintenance team. We appreciate your trust in us and look forward to serving you again in the future!

February 07, 2026

I was mad they didn't send out my title then I had to wait another couple of days for it anyway More

by alyssa_campos
Recommend Dealer
Yes
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Feb 12, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Alyssa Campos, thank you for sharing your feedback. We understand how frustrating it can be to wait on something as important as your title, and we apologize for the delay and inconvenience this caused. Title processing timelines can sometimes vary due to state and lienholder requirements, but we recognize that better communication could have helped set clearer expectations. We appreciate your patience while the issue was resolved and are always working to improve our processes to ensure smoother, more timely experiences for our customers. If you have any remaining questions or need further assistance, please don’t hesitate to reach out. We’re here to help.

February 07, 2026

Great service prompt and efficient Adhered to my request for further maintenance in the near future More

by Bob Taylor
Recommend Dealer
Yes
Employees Worked With
Service department
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Feb 12, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Bob Taylor, thank you for the great feedback! We’re happy to hear that you experienced prompt and efficient service and that our team took the time to listen to and adhere to your maintenance requests. We truly appreciate your trust in us and look forward to assisting you with your future maintenance needs!

February 05, 2026

I've had some recent credit deliquencies these past 3 years due to a separation with my children's mother. These guys made things so simple for me, giving me finance options with $2500 down, $1000 down a More

by DontBauderMe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

DontbauderMe, thank you so much for sharing your experience, Jason! We truly appreciate you trusting us during such an important moment for you and your family. Our team works hard to be transparent, realistic, and pressure-free while finding financing options that actually make sense for each customer’s situation. We’re thrilled we could help you get into a 2024 model and, most importantly, give you peace of mind knowing your kids are riding in a safe, reliable vehicle. Congratulations on your new vehicle, and thank you again for choosing us. We’re always here if you need anything down the road!

February 04, 2026

Everyone at this dealership was kind and supportive. I haven't had a new car since 2009 and they were able to get me into a 2026 outlander. I am very appreciative. More

by albani.nelson
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Fry
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Feb 06, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Albani, thank you so much for taking the time to share your experience! We’re truly grateful for the opportunity to help you into your new 2026 Outlander. What an exciting upgrade after so many years. Our team is proud to provide a kind, supportive, and pressure-free experience, and it means a lot to know that you came through during your visit. Congratulations on your new vehicle, and thank you for choosing us. We’re always here for you if you need anything!

February 04, 2026

Came in after a bad news about my vehicle. Followed the process they have in place and definitely greatful for them being up front and straight with me. More

by jesus.velazcojr99
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Fry
Report | Print
Feb 07, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Jesus.Velazcorjr99, thank you for taking the time to leave us a review! We know how stressful it can be to receive bad news about a vehicle, and we truly appreciate you trusting our team during that moment. We’re glad our process, honesty, and straightforward approach helped make things clearer and a bit easier for you. If there’s ever anything else we can help with, please don’t hesitate to reach out. We’re always here for you.

February 02, 2026

Oil change and multi-point check was well done -- no issues. However, the visit took nearly two and half hours, which seemed like a long time for an oil change. LI appreciated guidance from the parts de More

by Michael Grimaldi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregg in service
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Feb 06, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Mr Grimaldi, thank you for taking the time to share your feedback. We’re glad to hear that your oil change and multi-point inspection were completed well and that our parts department was able to assist you with your key fob concerns. We do apologize for the longer-than-expected wait time during your visit. Your time is important to us, and we’re always working to improve efficiency while still ensuring every vehicle receives thorough, quality service. Your comments help us identify where we can do better. We truly appreciate your business and hope to provide you with an even smoother, faster experience on your next visit. Please don’t hesitate to reach out if there’s anything we can do for you in the future.

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