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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

Overview
Employees
Reviews
4.5
1,725 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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6300 E 87th St

Kansas City, MO

64138

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Showing 1,725 reviews

September 16, 2026

I can't complain. Communication was great and they really took care of me. Thank you More

by hawkinsk1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Anonye
4.0
This rating includes all reviews, with more weight given to recent reviews.
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September 12, 2026

They were very timely and couristy Friendly and took time to explain the shop receipt and what had been completed More

by sherealwallace
Recommend Dealer
Yes
Employees Worked With
Very well
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September 10, 2026

Fast and easy Fast and easy service and Cal is easy to talk to making it simple interactions More

by Kalvinloyd2006
Recommend Dealer
Yes
Employees Worked With
Cal
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September 08, 2026

Lied about tires and alignment. “Gave” me a warranty that’s useless. Did not have all of the paperwork to title the vehicle. 0/10 do not recommend. More

by MULLER.KAREN38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Espinosa
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Karen Muller, we’re disappointed by this review because several statements don't accurately reflect the situation. First, we strongly disagree with the accusation that we “lied” about the tires or alignment. We do not intentionally misrepresent the condition of our vehicles, and we inspected and represented the vehicle based on its condition at the time of sale. If the concern were the alignment, we would be happy to inspect and address any mechanical issue. We also want to address the tire warranty specifically. The warranty does not cover tire replacement resulting from normal wear and tear. That is a standard limitation of tire coverage, and the dealership can't change it afterward. Tires are a maintenance item, and normal tread wear does not constitute a warrantable failure. Providing a warranty does not mean that every repair or maintenance item is automatically covered. The coverage is subject to the written terms and exclusions of the warranty provided at the time of purchase. Calling the warranty “useless” simply because it does not cover normal tire wear is misleading. The warranty is designed to cover qualifying mechanical and component failures, as outlined in the contract. We understand customers want their title process completed as quickly as possible. Title work can require additional documentation and processing through the appropriate state agencies, and our dealership works to complete those requirements as quickly as possible. We stand behind our inspection process, our written warranty terms, and our business practices. We are always willing to investigate a legitimate mechanical concern. Still, we cannot accept the characterization that our dealership “lied” simply because a normal-wear item such as tires is not covered under the warranty. We encourage customers to review the warranty terms and documentation before assuming what is or is not covered. We are happy to discuss the specific concerns with you directly and review the facts.

September 05, 2026

Only issue I had was they were not able to reset the oil change message. Told me I had to download the app and reset it myself I googled how to reset and did it myself More

by KSLINDA
Recommend Dealer
Yes
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Sep 13, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Kslinda, thank you for sharing your feedback, and we sincerely apologize for the inconvenience regarding the oil change reminder. You shouldn't have had to spend extra time looking up instructions and resetting the message yourself after your service was completed. While the reminder is an electronic maintenance notification and the reset procedure can vary by vehicle, we understand that our team should have assisted you with this before you left. Thank you for bringing this to our attention. We'll use it to improve our service process and communication with our customers. We’re glad you were able to reset the reminder, and we truly appreciate your business. We apologize again for the inconvenience and hope to provide you with a smoother experience next time.

September 03, 2026

Was great It's was great my car now drives perfectly fine It's was great my car now drives perfectly fine I love my Mitsubishi Car More

by mariebradfor04
Recommend Dealer
Yes
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Sep 06, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Mariebradfor04, thank you so much for the great review! We’re thrilled to hear that your Mitsubishi is driving perfectly and that you’re loving your vehicle! 😊 Your satisfaction means a lot to our entire team at Jeremy Franklin Mitsubishi. We truly appreciate your business and are grateful you chose us. Enjoy your Mitsubishi, and we look forward to taking care of you again in the future!

August 29, 2026

Great The staff member is really helpful and friendly and the service was great I really appreciate it and thank you for your service More

by Maria
Recommend Dealer
Yes
Employees Worked With
Yes
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August 29, 2026

Great The staff member is really helpful and friendly and the service was great I really appreciate it and thank you for your service More

by Maria
Recommend Dealer
Yes
Employees Worked With
Yes
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August 25, 2026

They never disappoint they're always friendly, efficient and I feel like I get a great price and great service More

by timlancaster53
Recommend Dealer
Yes
Employees Worked With
Greg Pollard
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August 22, 2026

Helpful, Informative, Precise, Efficient, diligent Open, curious Funny, Attentive, Understanding, Cooperative, Polite, Appreciative, Energetic,, Thankful More

by chuckchazzer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deon Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Chuckchazzer, thank you so much for the wonderful review! We truly appreciate you taking the time to recognize our team for being helpful, informative, precise, efficient, diligent, attentive, and understanding. We’re especially glad our team could make your experience cooperative, comfortable, and even a little fun! Your kind words mean a lot to us, and we’re very thankful for your business. We look forward to serving you again!

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