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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

Overview
Employees
Reviews
Vehicles
4.5
1,647 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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6300 E 87th St

Kansas City, MO

64138

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Showing 1,647 reviews

April 12, 2026

He was polite not pushy like most car salesman. He was very helpful. Better keep him. Most car salesman don't have good customer service like Luis. My whole experience because of him was smooth. More

by vincejevola6868
Recommend Dealer
Yes
Employees Worked With
Luis
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April 12, 2026

Great for first time car buyers Would recommend for anyone trying to get their first car More

by zaidmwalker
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Fry
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April 10, 2026

The service staff at this dealership is excellent. We’ve never had anything but the best customer service experience. We love Jeremy Franklin Mitsubishi.! More

by JGOOD2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 10, 2026

We had excellent service as always. A customer experience at this dealership is always excellent! We love Jeremy Franklin Mitsubishi! More

by JGOOD2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 04, 2026

I could never get any info on my car and the progress i was told on numerous accounts that it would be done in a week but it to 18 weeks to get a car I had bought in November More

by JEWISEMORE13
Recommend Dealer
No
Employees Worked With
Matt from blue springs and cal Jenkins
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Apr 08, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Jewisemore13, thank you for bringing this to our attention. We sincerely apologize for the frustration and the extended delay. Waiting 18 weeks for a vehicle is not the experience we strive to provide. While there are times when delays can occur due to factors outside of our control—such as parts availability, title processing, or manufacturer-related issues—we understand that communication is just as important as the timeline itself. It’s clear we fell short in keeping you properly informed throughout the process, and for that, we take full responsibility. Please know that our goal is always to be transparent and proactive with updates, and we are actively reviewing this situation with our team to ensure better communication moving forward. We truly appreciate your patience, and we would welcome the opportunity to speak with you directly to review your experience and make things right. Please reach out to us at your convenience.

Apr 12, 2026 -

JEWISEMORE13 responded

I would absolutely take the opportunity to speak with you directly

April 01, 2026

Excellent customer service The receptionist guy he was very polite. Good customer service Recommended great job. I will recommend it hundred percent. More

by soto.araceli28
Recommend Dealer
Yes
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Apr 07, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Soto.Araceli28, thank you so much for the great review and recommendation! We’re happy to hear that you received excellent customer service and that our receptionist made such a positive first impression with his politeness and professionalism. That first interaction is important to us, and we’re glad it stood out during your visit. We truly appreciate your 100% recommendation and look forward to taking care of you again in the future!

March 29, 2026

I had another salesman help me his name was Byron and he was amazing he was had empathy he listened he didn't try to push me and he understood my situation I would recommend him to anyone the dealership was More

by doreanmiller11
Recommend Dealer
Yes
Employees Worked With
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Brown
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Apr 04, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Doreanmiller11, thank you so much for taking the time to share your experience with us! We're especially glad to hear that Byron made such a positive impact. Providing a relaxed, pressure-free environment where our customers feel heard and understood is exactly what we strive for, and it's great to know he delivered that for you. We'll be sure to pass along your kind words to him! It also means a lot to hear that the rest of our team made you feel welcomed and respected throughout your visit. That's the kind of experience we want every customer to have. We truly appreciate your recommendation and your trust in us. If there's ever anything you need in the future, we're always here to help. Enjoy your new vehicle!

March 26, 2026

Everything about this company and location is just a scam and rip. I’d never do business here again, I would have given the car back had it not effect my credit. Just unprofessional and not a great experienc More

by YUNG.KRIS816
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Espinosa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Yung.Kris816, we’re sorry to hear that you feel this way, but we do want to respectfully clarify a few important points. At our dealership, every step of the process including pricing, financing terms, and lender approvals is fully disclosed and reviewed before anything is finalized. Nothing is hidden, and all agreements are signed only after customers have had the opportunity to review and ask questions. We do not engage in scams or misleading practices our goal is to help customers secure reliable transportation based on their individual situation. We also want to note that while we are associated with other locations, each store operates independently with its own staff and processes. We stand behind the way our team conducts business here and the many customers we’ve been able to help successfully. That said, we’re more than willing to review your specific situation and address any concerns directly. If you’re open to it, please reach out to management so we can better understand what happened and provide any clarification possible.

March 26, 2026

They lie about their advertise on the radio and they no good never again okay More

by caramelbarbie0904
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jesse Hardin JR.
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Caramelbarbie0904, we’re sorry to hear that you feel this way, but we do want to respectfully address your concerns. Our radio advertising is not intended to mislead it's designed to invite customers in to explore opportunities based on their individual situation. Every approval is determined by third-party lenders, and factors like credit history, income, and existing obligations all play a major role. Because of that, results can vary from person to person. We stand behind our process and the way we communicate with our customers. Our team takes time to explain options, terms, and next steps so each customer can make an informed decision before moving forward. We understand that not every outcome is what someone hopes for, and that can be frustrating. However, we do not misrepresent our services, and we work hard every day to help as many people as possible secure reliable transportation. If you’d be willing to discuss your visit further, we’d be happy to review your situation and provide any additional clarity.

March 25, 2026

Everyone was very professional kind and nice my daughter had no down payment and came out with a 2025 Trail Blazer very nice and low milage than you guys for sticking to your commercial😘😘 More

by ewinn47
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deon Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Ewinn47, thank you so much for the kind words and for trusting us with your daughter's purchase! We're thrilled to hear that your experience with our team was professional, welcoming, and smooth from start to finish. Helping customers find the right vehicle, especially when working with unique financial situations, is what we're here for, and we're so glad we could make it happen for her. That 2025 Trailblazer is a fantastic choice, and we hope she absolutely loves it! We truly appreciate your recognizing our efforts and sticking with us through the process. If you or your family ever need anything, we're always here to help. Enjoy the new ride!

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