Jeremy Franklin Mitsubishi of Kansas City

Jeremy Franklin Mitsubishi of Kansas City responded

Shannongrant54, I'd like to thank you for taking the time to share your experience! We're thrilled to hear that our team took the time to explain everything step by step and made sure you felt comfortable throughout the entire process. Providing a transparent, pressure-free experience and making sure every customer feels informed and confident is exactly what we strive for. We're honored to hear this was the best experience you've ever had, and we truly appreciate your trust in us. Congratulations on your new vehicle, and we look forward to serving you again in the future! Enjoy the ride!

Jeremy Franklin Mitsubishi of Kansas City responded

Verdie Jane520, thank you so much for your wonderful review! We're thrilled to hear that Cal takes the time to answer all of your questions and that you've consistently had great experiences with our service department. Providing quality service, clear communication, and a friendly atmosphere is what we strive for every day. We'll be sure to share your kind words with Cal and the rest of our team. We truly appreciate your continued trust in us and look forward to keeping your vehicle running its best for many years to come!

Jeremy Franklin Mitsubishi of Kansas City responded

Pattischall63, thank you so much for your wonderful review! We're thrilled to hear that Anna made your service experience easy and that our team went above and beyond to take care of both you and your vehicle. Providing exceptional customer service is always our goal, and it's great to know we delivered. We truly appreciate your business and your kind words, and we look forward to helping you with all of your future automotive needs. Thanks again for choosing us!

Jeremy Franklin Mitsubishi of Kansas City responded

Kcangeles, thank you so much for your wonderful 5-star review! We truly appreciate your continued trust in our team and are thrilled to hear that you've consistently had excellent experiences with us. We're glad we could get you in quickly after the holiday, diagnose and resolve your check engine light concern, and do so at a minimal cost. Providing honest, professional, and friendly service is what we strive for every day. Thank you for your kind words and for choosing us. We look forward to being here whenever you need us. Safe travels!

Jeremy Franklin Mitsubishi of Kansas City responded

Kckitty7, thank you for taking the time to share your feedback. We're glad to hear Greg provided you with great service and worked to make sure you received the tires that came off your vehicle. We'll be sure to pass along your kind words to him. We do apologize for the confusion regarding your tires and understand how frustrating that experience must have been. We also appreciate you bringing the billing discrepancy to our attention. There are times when taxes, fees, or other approved charges can cause the final amount to differ from the quoted total, but we agree that any differences should be clearly explained before you leave. If you haven't already, we'd appreciate the opportunity to review your invoice and the charge with you to ensure everything is accurate and answer any questions you may have. Please feel free to contact our Service Manager at your convenience. Thank you for your business, and we hope to provide you with an even better experience on your next visit.

Jeremy Franklin Mitsubishi of Kansas City responded

Richard Masters, thank you for taking the time to share your concerns. We're sorry to hear that you left feeling frustrated, as that was never our intention. We would like to clarify a few important points regarding your visit. At no point did we refuse to honor your extended warranty. In fact, both you and your father were informed that there should be no issue with your extended warranty covering both the transmission concern and the rear wheel bearing repair. The repairs were not denied; they were approved to move forward through the warranty process. Unfortunately, like many dealerships, we are currently experiencing a significant backlog of major powertrain repairs. We were upfront in explaining that our estimated timeline for transmission repairs is approximately 3–4 weeks. Because your warranty can be honored at any authorized repair facility, we even suggested that you consider another dealership, such as a Ford dealer, if they could complete the repairs sooner. Our goal was to provide you with the quickest path to getting your vehicle repaired, not to avoid the work. Regarding transportation, we understand how inconvenient it is to be without a vehicle. We explained that we do not have loaner vehicles available at this time and suggested that another dealership may have a loaner program that could better meet your needs during the repair process. While we certainly understand the frustration that comes with unexpected vehicle repairs, our team made every effort to explain the warranty coverage, repair timeline, and available options. We regret that our conversations became unproductive despite our attempts to help. If there is any confusion regarding the drivetrain configuration of the vehicle, we would be happy to review that information with you as well. We value every customer and remain willing to assist with your warranty repairs or answer any additional questions you may have. We hope you'll give us the opportunity to work toward a positive resolution.

Jeremy Franklin Mitsubishi of Kansas City responded

Lisamidgyett2871, thank you for taking the time to leave us a 5-star review! We're glad to hear your drop-off process was quick and easy, and that our service team was able to have your vehicle ready in just about an hour. We know your time is valuable, and we work hard to provide efficient, hassle-free service on every visit. We appreciate your business and look forward to seeing you again for your future service needs!

Jeremy Franklin Mitsubishi of Kansas City responded

Lisamidgyett2871, thank you for taking the time to leave us a 5-star review! We're glad to hear your drop-off process was quick and easy, and that our service team was able to have your vehicle ready in just about an hour. We know your time is valuable, and we work hard to provide efficient, hassle-free service on every visit. We appreciate your business and look forward to seeing you again for your future service needs!

Jeremy Franklin Mitsubishi of Kansas City responded

Halljh12, thank you so much for your outstanding 5-star review! We truly appreciate your kind words and are honored by your recommendation. Our service team is committed to providing honest, transparent, and dependable care, so it's incredibly rewarding to hear that you felt informed and confident throughout your visit. Treating our customers like family and ensuring every repair is clearly explained are values we take great pride in. Thank you for trusting Jeremy Franklin Mitsubishi with your vehicle. We look forward to serving you again for many years to come!