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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

Overview
Employees
Reviews
Vehicles
4.5
1,534 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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6300 E 87th St

Kansas City, MO

64138

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Showing 1,534 reviews

November 28, 2025

Great customer service , Fast working , got out very fast , Great car as well thank you guys More

by ingodwetrust050
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 27, 2025

Helpful He took his time with me and very understanding. Very great experience He found a way for me even with my credit More

by 1kcreoguy
Recommend Dealer
Yes
Employees Worked With
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenneth Anonye
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November 25, 2025

Pick out the used car we wanted. A month later we got it back, please don't get wrong, I am thankful that the car has been fixed. When we got it back there was no spare tire and with More

by nanw2013
Recommend Dealer
Yes
Employees Worked With
Christian
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Nov 26, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Nanw2013, thank you for sharing your feedback. We’re glad to hear that the repairs were completed to your satisfaction and that the vehicle is now running as it should. We understand the frustration of discovering you needed a spare shortly after your purchase. While it was not part of the original vehicle equipment, we’re always willing to discuss options or assist in any way we can to help keep our customers safe and satisfied. If you’d like to talk further or if there’s anything else we can help with, please reach out to us directly. We appreciate your business and the opportunity to serve you.

November 22, 2025

I was put a car for no money down when I needed. They have good customer service. More

by CRAIG.TINSLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Craig.Tinsley, thank you so much for your review! We’re glad we could help you get into a car with no money down when you needed it most. Providing great customer service and real solutions for our customers is always our priority. We truly appreciate you choosing us, and if you ever need anything in the future, we’re here to help!

November 22, 2025

I was at the service department and it was fine No I'm good now leave me alone More

by prayerlady41
Recommend Dealer
Yes
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Nov 25, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Prayerlady41, thank you for sharing your feedback and for visiting our service department — we're glad to hear everything went fine with your visit. We also want to respect your request. We won't reach out further, but if you ever need assistance down the road, our team will be here to help. Thank you again for choosing us.

November 21, 2025

Charge me $300 and just drain the pan and didn’t change filters and flush the whole oil out. More

by albmorales10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
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Nov 23, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

albmorales10, thank you for the 4-star review and for taking the time to share your feedback with us. We truly appreciate you choosing our service center. We're glad we were able to assist you, but we also want to make sure you feel confident in the work performed. Your comments are important, and we'd appreciate the opportunity to review your visit to ensure everything was completed properly and up to our standards. Please reach out to our service manager so we can go over the details together. Thanks again for your rating and for giving us the chance to continue earning your trust.

November 20, 2025

Looked online to see an suv I requested to see and wasn't ready. Made an appointment a day ahead. The dealer knew nothing about the suv so couldn't answer too many questions. Then the wait for the suv was cr More

by rshirey1984
Recommend Dealer
No
Employees Worked With
Last name Wolfe
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Nov 20, 2025 -

rshirey1984 responded

Love my suv and wouldn’t change in the world but customer service could have been way better and a full tank. It’s an hour drive there then an hour back home. Then my husband and I read online for the information about the suv since the salesman didn’t know anything about it since we reserved the suv day ahead

Nov 23, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Rshirey1984, thank you for taking the time to share this feedback. We understand your frustration, and we’re sorry your visit didn’t feel as smooth or efficient as it should have been. We do want to clarify a few points from our side. The SUV you selected online required additional preparation before viewing, and while we try our best to have every vehicle fully ready ahead of appointments, some units need extra time for inspection or cleaning—especially if they were recently added to inventory. That can create delays, but the intention is always to ensure the vehicle is safe and presentable for you. Regarding your salesperson not having every answer immediately, we agree that should have been better, and we’re addressing that internally. However, our team did work to get the vehicle detailed, inspected, and ready for delivery the same day, which unfortunately extended your visit longer than expected. As for fuel, we typically provide enough gas for customers to leave the lot and reach a station safely, but it should never feel like you're leaving on empty. We apologize if that wasn’t your experience and will make sure the team is more attentive to that during future deliveries. We truly appreciate you choosing us and driving an hour to get here. If there’s anything we can do to improve your experience moving forward, we’d welcome the opportunity.

November 20, 2025

Good service had oil change and tires rotated Fixed my tire had a nail in it was fast and convenient More

by RODRIGUEZ.RICKI
Recommend Dealer
Yes
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Nov 23, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Rodriguez. Ricki, thank you for the great 5-star review! We’re glad to hear you had a positive experience with your oil change, tire rotation, and nail repair. Our team is always happy to provide fast and convenient service to keep you safely on the road. We appreciate you choosing us and look forward to helping you again at your next visit!

November 20, 2025

Berry good It was very good had tires put on my sons truck It was very good I had tires put on my son struck they did a fantastic job the price was great I have no complaints at all More

by rocky1113
Recommend Dealer
Yes
Employees Worked With
Cal
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Nov 23, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Rocky1113, thank you for the wonderful review! We're glad to hear everything went so well and that your son's truck is set with new tires. Our team works hard to provide great service at a great price, and it's fantastic to know you had a smooth, positive experience with no complaints. We appreciate you choosing us and look forward to helping you again in the future!

November 20, 2025

Haven't held up to their part never did the I owe you part been waiting for a windshield and still nothing poor communication More

by JONESALPHA78
Recommend Dealer
No
Employees Worked With
John
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Nov 23, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Jonesalpha78, thank you for sharing your concerns. We’re sorry to hear you feel let down — that’s never the experience we want for any customer. We do want to clarify that we are committed to completing every “We Owe” item, including your windshield. In many cases, windshield replacements depend on parts availability and scheduling with our third-party glass vendors, which can cause delays that are unfortunately outside of our direct control. That said, we should always keep you updated, and we apologize if our communication has not met your expectations. Please reach out to our management team so we can check the status of your windshield and get this resolved for you as quickly as possible. We appreciate your patience and the opportunity to make this right.

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