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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

Overview
Employees
Reviews
4.5
1,719 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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6300 E 87th St

Kansas City, MO

64138

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Showing 1,719 reviews

August 29, 2026

Great The staff member is really helpful and friendly and the service was great I really appreciate it and thank you for your service More

by Maria
Recommend Dealer
Yes
Employees Worked With
Yes
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August 29, 2026

Great The staff member is really helpful and friendly and the service was great I really appreciate it and thank you for your service More

by Maria
Recommend Dealer
Yes
Employees Worked With
Yes
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August 25, 2026

They never disappoint they're always friendly, efficient and I feel like I get a great price and great service More

by timlancaster53
Recommend Dealer
Yes
Employees Worked With
Greg Pollard
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August 22, 2026

Helpful, Informative, Precise, Efficient, diligent Open, curious Funny, Attentive, Understanding, Cooperative, Polite, Appreciative, Energetic,, Thankful More

by chuckchazzer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deon Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 20, 2026

Jeremy Franklin Mitsubishi does an amazing job of taking care of their customers! From the no hassle buying process to the unmatched service department, you will be hard pressed to find a better car buying More

by Darren Bjorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 18, 2026

They get me in and out and everything i asked to be done. . gets done More

by COMOBAKER22
Recommend Dealer
Yes
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Aug 19, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Comobaker22, thank you so much for the great review! We’re thrilled to hear our team got you in and out efficiently while making sure everything you requested was taken care of. That’s exactly the kind of service we strive to provide! We truly appreciate your business and continued trust in Jeremy Franklin Automotive. We look forward to seeing you again!

August 11, 2026

Originally went for estimate for suspension issues and check engine light. It took 3 1/2 to get the estimate on repairs need. Then schedule date for service for Friday 08/07/26. Confirmation email had a S More

by lmiller2263
Recommend Dealer
No
Employees Worked With
Craig in the Service Department
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Aug 15, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Lmiller2263, thank you for taking the time to share your experience. We are sorry the repair took longer than expected, and we understand how frustrating it is when you rely on your vehicle as your only means of transportation. That said, we would like to clarify several points so the full situation is represented accurately. Our team kept you informed throughout the process, and on Friday afternoon, Craig attempted to contact you at approximately 4:45 PM to let you know the vehicle would not be completed that evening. Unfortunately, the call was not answered because it appeared on your phone as a telemarketing call. We understand that a text message would have been another option, and we can certainly improve in that area. When we spoke Saturday, we understood that having the vehicle back Saturday was important to you. Rather than leaving you without transportation until Monday, our team made arrangements to stay late Saturday specifically to get your vehicle completed, and we followed through on that commitment. We also apologized for the inconvenience and discussed your concerns with you when you picked up the vehicle. Additionally, we provided you with a 15% discount on the repair as a goodwill gesture for the delay; we applied the adjustment to your bill to acknowledge the inconvenience. We absolutely understand that the delay was frustrating, and we are not dismissing your concerns. However, we do want to emphasize that our team made a significant effort to accommodate you, including staying late on a Saturday so you would not have to go the entire weekend without your vehicle and providing a 15% discount. We appreciate your business and regret that the experience did not meet your expectations. We will continue working to improve communication and make sure our customers are kept as informed as possible when unexpected delays occur.

August 11, 2026

Car was used but new to me. We had to address some items and he was a great help More

by edigermark
Recommend Dealer
Yes
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Aug 12, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Edigermark, thank you for taking the time to share your experience! We’re glad we could help make your pre-owned vehicle feel new to you. We appreciate your patience while we addressed the items that needed attention, and we’re especially happy to hear that our team was there to help along the way. Thank you for choosing us, and we hope you enjoy your vehicle for many miles to come!

August 11, 2026

Excellent. Always top notch. I will always use them for service. Honest and efficient. Quick. More

by timlancaster53
Recommend Dealer
Yes
Print
Aug 12, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Timlancaster53, thank you so much for the fantastic review! We truly appreciate your continued trust in our service team. It means a lot to hear that you find us honest, efficient, and quick. We’re grateful to have you as a customer and look forward to taking care of you and your vehicle for many years to come!

August 03, 2026

No communication No communication on when the part would be in, I had to call and get an estimate on when it would be ready More

by andrebanks6
Recommend Dealer
No
Employees Worked With
Kyle and Greg
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Aug 07, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Andrebanks6, thank you for your feedback. We sincerely apologize that your experience did not meet your expectations. We understand how frustrating it can be to wait for a part and not have the timeline you were hoping for. Many replacement parts are supplied by the manufacturer or third-party vendors, and delivery times can change unexpectedly due to shipping delays or availability issues. While we strive to provide updates as soon as we receive new information, there are times when we simply do not have an accurate estimated arrival date until the supplier provides one. We regret that we fell short in communicating this with you. Your feedback is valuable and will help us improve our communication throughout the repair process. We appreciate your patience and the opportunity to serve you, and we hope to provide you with a much better experience in the future.

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