Jeremy Franklin Mitsubishi of Kansas City

Jeremy Franklin Mitsubishi of Kansas City responded

Kcheatham1020, we're sorry to hear that you feel this way. Our goal is always to accurately diagnose and repair the concerns identified with every vehicle that comes through our service department. Based on our records, the repairs that were approved and authorized were completed. If additional issues remained or new concerns developed afterward, those may not have been present or related to the original repair. Modern vehicles can experience multiple independent issues, and resolving one concern does not always eliminate others. We take pride in standing behind our work and encourage any customer who believes a problem persists to bring the vehicle back so our technicians can re-evaluate it. We remain committed to providing quality service and would welcome the opportunity to review your concerns with you directly and work toward a resolution.

Jeremy Franklin Mitsubishi of Kansas City responded

Aaronott800, we're sorry to hear that you feel disappointed with your purchase. We take concerns like yours seriously and want to provide some important context. Our dealership does not clear diagnostic codes to conceal vehicle issues. Every vehicle undergoes an inspection prior to sale, and if a warning light or active fault is present at that time, it is addressed according to our inspection process. If a mechanical issue develops after delivery, we encourage customers to contact us immediately so we can evaluate the concern and determine what options may be available. Regarding the rock chip, we strive to be transparent about the condition of every pre-owned vehicle. Cosmetic imperfections that are disclosed prior to purchase are reflected in the vehicle's condition, and customers are able to inspect the vehicle before completing the transaction. We value every customer and would welcome the opportunity to review your concerns directly. Please contact our management team so we can inspect the vehicle and discuss your experience. We appreciate your feedback and remain committed to treating our customers fairly and honestly.

Jeremy Franklin Mitsubishi of Kansas City responded

Latanya Hall, thank you for your continued trust and loyalty! We're honored to have earned your business time and time again. It means a lot to hear that our friendly team and commitment to great service keep you coming back. We truly appreciate your kind words and look forward to serving you again in the future. Thanks for being part of the Jeremy Franklin family!

Jeremy Franklin Mitsubishi of Kansas City responded

Kirk14, thank you for the great review! We're glad to hear you had a positive service experience and that our team was able to get you in and out quickly. Providing friendly, efficient service starts the moment our customers arrive, so we're happy our staff made you feel welcome. We truly appreciate your business and look forward to serving you again in the future!

Jeremy Franklin Mitsubishi of Kansas City responded

Thank you for taking the time to share your feedback. We respectfully disagree with several aspects of your review and would like to provide some additional context. Recall repairs are performed according to manufacturer guidelines and often involve extensive disassembly, inspections, and specialized procedures. In some cases, components may require replacement during the repair process due to age, condition, or manufacturer requirements. Any parts replaced as part of the recall repair are done to ensure the vehicle is returned in accordance with factory specifications. The repair order reflects the recall campaign that was completed under warranty. It is not uncommon for supporting parts or materials associated with the recall process to be handled through the manufacturer's warranty claim rather than listed separately on customer-facing paperwork. We also want to be clear that recall customers are not placed on a "bottom priority list." We work diligently to complete all repairs as quickly as possible; however, repair timelines can be impacted by factors outside of our control, including manufacturer parts availability and warranty authorization processes. Most importantly, we would never knowingly return a vehicle with unresolved issues caused by our repair process. If you are experiencing issues with your vehicle, we encourage you to contact our service management team directly so we can inspect it and address any legitimate concerns. Our goal has always been to provide safe, quality repairs and excellent customer service.

Jeremy Franklin Mitsubishi of Kansas City responded

Ashley Heard, thank you for your kind words and for trusting Jeremy Franklin Mitsubishi with your service needs! We're thrilled to hear that you experienced top-notch professionalism and felt genuinely cared for throughout your visit. Providing timely, quality service while keeping our promises to our customers is always our goal. We truly appreciate your feedback and look forward to serving you again in the future. Thank you for being part of the Jeremy Franklin family!

V.SANDRIDGE1960 responded

Thank You so very much for all your help in handling issues we have had with our Tuscan! We definitely will be returning, and bringing friends possibly family!

Jeremy Franklin Mitsubishi of Kansas City responded

V.Sandridge1960, thank you for taking the time to share your experience! We truly appreciate your trust in our team and are grateful for the opportunity to assist you with your Hyundai. It's wonderful to hear that our staff at both our Kansas City and Blue Springs locations were able to help resolve your concerns and provide the level of service you deserve. Customer satisfaction is always our top priority, and feedback like yours means a great deal to our entire team. Thank you for your continued support, your kind words, and for recommending us to your friends and family. We look forward to serving you again for many years to come!

Jeremy Franklin Mitsubishi of Kansas City responded

Michael Grimaldi, thank you for your review and for trusting our service department with your vehicle needs. We're glad to hear that our team was able to provide the replacement part you needed in an efficient and courteous manner, and that they took the time to ensure everything was working properly before you left. We understand that vehicle repairs and parts can sometimes be an unexpected expense, so we're pleased to hear the cost was less than anticipated. Our goal is always to provide quality parts, professional service, and value for our customers while keeping the process as smooth as possible. We appreciate your business and look forward to assisting you again whenever you need us. Thank you for choosing Jeremy Franklin Automotive!

Jeremy Franklin Mitsubishi of Kansas City responded

Erica Paige, thank you so much for taking the time to share your experience! We're happy to hear that you were treated very well and enjoyed your visit with our team. Even though you didn’t find the right vehicle this time, we truly appreciate the opportunity to assist you and are glad to know you felt comfortable and well cared for while you were here. Helping our customers feel respected and supported is always our goal. We look forward to welcoming you back when the right vehicle comes along. Thank you again for choosing Jeremy Franklin Automotive. We appreciate your support and look forward to seeing you again soon!

Jeremy Franklin Mitsubishi of Kansas City responded

Kckitty7, thank you for your review! We're glad to hear that your 75,000-mile service was completed properly and that our team clearly communicated which maintenance items you'll need to keep an eye on moving forward. Keeping our customers informed is an important part of our service process, and we want to help you stay ahead of any future repairs so your vehicle stays safe and reliable. We appreciate you trusting our service department with your vehicle and look forward to helping you again at your next visit. Thank you for choosing Jeremy Franklin Automotive!