Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

Overview
Employees
Reviews
4.5
1,693 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
Contact Dealership
View Awards

6300 E 87th St

Kansas City, MO

64138

Directions

By Type

Showing 1,693 reviews

July 14, 2026

I have been here before and always have had an excellent experience. Great service, got me in first thing after a busy holiday, resolved my engine light issue, at minimal cost! Always pleasant and professio More

by kcangeles
Recommend Dealer
Yes
Employees Worked With
Greg
Report | Print
July 14, 2026

He was great , my only issue was I asked to keep my old four tires and Greg had to tell the gentleman again when I got there that I asked for them and he had me pull around to have them put in my car and t More

by kckitty7
Recommend Dealer
Yes
Employees Worked With
Greg pollard
Report | Print
July 07, 2026

Absolutely the worst dealership I’ve ever had to deal with and I’m a tow truck driver so that says ALOT. THEY WONT HONOR THEYRE WARRANTY. MY TRANSMISSION WENT OUT UNDER 75k miles and I have extended warr More

by richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Fry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 13, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Richard Masters, thank you for taking the time to share your concerns. We're sorry to hear that you left feeling frustrated, as that was never our intention. We would like to clarify a few important points regarding your visit. At no point did we refuse to honor your extended warranty. In fact, both you and your father were informed that there should be no issue with your extended warranty covering both the transmission concern and the rear wheel bearing repair. The repairs were not denied; they were approved to move forward through the warranty process. Unfortunately, like many dealerships, we are currently experiencing a significant backlog of major powertrain repairs. We were upfront in explaining that our estimated timeline for transmission repairs is approximately 3–4 weeks. Because your warranty can be honored at any authorized repair facility, we even suggested that you consider another dealership, such as a Ford dealer, if they could complete the repairs sooner. Our goal was to provide you with the quickest path to getting your vehicle repaired, not to avoid the work. Regarding transportation, we understand how inconvenient it is to be without a vehicle. We explained that we do not have loaner vehicles available at this time and suggested that another dealership may have a loaner program that could better meet your needs during the repair process. While we certainly understand the frustration that comes with unexpected vehicle repairs, our team made every effort to explain the warranty coverage, repair timeline, and available options. We regret that our conversations became unproductive despite our attempts to help. If there is any confusion regarding the drivetrain configuration of the vehicle, we would be happy to review that information with you as well. We value every customer and remain willing to assist with your warranty repairs or answer any additional questions you may have. We hope you'll give us the opportunity to work toward a positive resolution.

July 05, 2026

The drop off experience was short and easy. My car was ready in one hour. More

by lisamidgyett2871
Recommend Dealer
Yes
Report | Print
Jul 08, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Lisamidgyett2871, thank you for taking the time to leave us a 5-star review! We're glad to hear your drop-off process was quick and easy, and that our service team was able to have your vehicle ready in just about an hour. We know your time is valuable, and we work hard to provide efficient, hassle-free service on every visit. We appreciate your business and look forward to seeing you again for your future service needs!

July 05, 2026

Very professional and friendly. Put me in a car the same day. Very little paperwork. More

by lisamidgyett2871
Recommend Dealer
Yes
Employees Worked With
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenneth Anonye
Report | Print
Jul 08, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Lisamidgyett2871, thank you for taking the time to leave us a 5-star review! We're glad to hear your drop-off process was quick and easy, and that our service team was able to have your vehicle ready in just about an hour. We know your time is valuable, and we work hard to provide efficient, hassle-free service on every visit. We appreciate your business and look forward to seeing you again for your future service needs!

July 04, 2026

Outstanding service at Jeremy Franklin Mitsubishi! From start to finish, they were honest, trustworthy, and truly had my best interests in mind. They provided clear, fair pricing and made sure every r More

by halljh12
Recommend Dealer
Yes
Employees Worked With
Greg and Kahl
Report | Print
Jul 08, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Halljh12, thank you so much for your outstanding 5-star review! We truly appreciate your kind words and are honored by your recommendation. Our service team is committed to providing honest, transparent, and dependable care, so it's incredibly rewarding to hear that you felt informed and confident throughout your visit. Treating our customers like family and ensuring every repair is clearly explained are values we take great pride in. Thank you for trusting Jeremy Franklin Mitsubishi with your vehicle. We look forward to serving you again for many years to come!

July 03, 2026

Easily made appointment with instructions. Lounge and bathrooms were nice. In and out quick and painless. ? More

by caitlynwicks233
Recommend Dealer
Yes
Employees Worked With
Cal Jenkins
Report | Print
Jul 05, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Caitlynwicks233, thank you for your wonderful review! We're glad to hear that scheduling your appointment was easy, our instructions were clear, and that you found our lounge and restrooms comfortable during your visit. It's great to know our team was able to get you in and out quickly while making the experience as smooth and painless as possible. We truly appreciate your business and look forward to serving you again at Jeremy Franklin Mitsubishi!

June 26, 2026

I got the car told they were problems, they said 'they fixed it' but when I got it back the problems were still there and more. More

by kcheatham1020
Recommend Dealer
No
Report | Print
Jun 29, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Kcheatham1020, we're sorry to hear that you feel this way. Our goal is always to accurately diagnose and repair the concerns identified with every vehicle that comes through our service department. Based on our records, the repairs that were approved and authorized were completed. If additional issues remained or new concerns developed afterward, those may not have been present or related to the original repair. Modern vehicles can experience multiple independent issues, and resolving one concern does not always eliminate others. We take pride in standing behind our work and encourage any customer who believes a problem persists to bring the vehicle back so our technicians can re-evaluate it. We remain committed to providing quality service and would welcome the opportunity to review your concerns with you directly and work toward a resolution.

June 24, 2026

Evidently, they cleared the codes before I bought it because it's got a problem with the turbo. It has a rock chip that I questioned the sales agent about, and he said that he was not fixing the crack. More

by aaronott800
Recommend Dealer
No
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Espinosa
Report | Print
Jun 29, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Aaronott800, we're sorry to hear that you feel disappointed with your purchase. We take concerns like yours seriously and want to provide some important context. Our dealership does not clear diagnostic codes to conceal vehicle issues. Every vehicle undergoes an inspection prior to sale, and if a warning light or active fault is present at that time, it is addressed according to our inspection process. If a mechanical issue develops after delivery, we encourage customers to contact us immediately so we can evaluate the concern and determine what options may be available. Regarding the rock chip, we strive to be transparent about the condition of every pre-owned vehicle. Cosmetic imperfections that are disclosed prior to purchase are reflected in the vehicle's condition, and customers are able to inspect the vehicle before completing the transaction. We value every customer and would welcome the opportunity to review your concerns directly. Please contact our management team so we can inspect the vehicle and discuss your experience. We appreciate your feedback and remain committed to treating our customers fairly and honestly.

June 21, 2026

I love the service that's why I keep coming back nice a friendly people good team More

by Latanya Hall
Recommend Dealer
Yes
Report | Print
Jun 24, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Latanya Hall, thank you for your continued trust and loyalty! We're honored to have earned your business time and time again. It means a lot to hear that our friendly team and commitment to great service keep you coming back. We truly appreciate your kind words and look forward to serving you again in the future. Thanks for being part of the Jeremy Franklin family!

1
2
...
170