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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

Overview
Employees
Reviews
Vehicles
4.5
1,566 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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6300 E 87th St

Kansas City, MO

64138

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Showing 1,566 reviews

December 29, 2025

Quick and friendly service with a smile. Many helped me get into a great vehicle for a good price More

by j.jomwe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hardin JR.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deon Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Spikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Pillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Many
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December 27, 2025

Great All right The dealership was attentive and knowledgeable. I was informed when my part came in which was under warranty. More

by john.cavin.92
Recommend Dealer
Yes
Employees Worked With
No idea ?????
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Dec 28, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

John.Cavin.92, thank you so much for the great review! We’re happy to hear that our dealership team was attentive and knowledgeable, and that we kept you informed when your warranty part arrived. Clear communication and taking care of our customers are always top priorities. We truly appreciate your feedback and look forward to assisting you again in the future!

December 26, 2025

Sales man should get a raise and be employee of the year. Outstanding guy. He is the best. More

by torisgma676
Recommend Dealer
Yes
Employees Worked With
Excellent
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Dec 28, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Torisgma676, thank you for the amazing review! We truly appreciate your kind words and are thrilled to hear about your outstanding experience with our salesman. Providing top-notch service is what we strive for, and feedback like this means a lot to our entire team. We’ll be sure to pass along your praise, thank you for choosing us, and we look forward to serving you again in the future!

December 26, 2025

Always cool when you call in everybody will handle their business very politely thank you More

by joycemoblie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deon Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Joycemoblie, thank you for the kind review! We’re glad to hear that every time you call in, our team is polite and takes care of business. Providing friendly, professional service is very important to us, and we truly appreciate you taking the time to share your experience. Thank you for choosing us. We’re always here when you need us!

December 25, 2025

They didn't stop until we were Happy. Our credit isn't great, they got us a great vehicle and will help us restore. More

by carterheidi71
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Espinosa
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Dec 28, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Carterheidi71, thank you for the wonderful review! We’re truly glad to hear that our team stayed committed until you were completely happy. Helping our customers find a great vehicle, no matter their credit situation, and supporting them on the path to rebuilding is something we take a lot of pride in. Thank you for trusting us with your business, and we look forward to being here for you in the future!

December 25, 2025

Was very professional Service was fast and easy Very patient was easy to schedule and reschedule. More

by Manoj
Recommend Dealer
Yes
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Dec 28, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Manoj, thank you for the great feedback! We’re happy to hear that you found our team professional, patient, and that your service experience was fast and easy. Making scheduling and rescheduling convenient for our customers is important to us, and we appreciate you taking the time to share your experience. We look forward to assisting you again in the future!

December 25, 2025

Can't Harley understand anything he says brought the car in for service and it was supposed to fixed because it was making noise not even 2 hrs after buying it... picked the car up yesterday right before th More

by mgarnett2040
Recommend Dealer
No
Employees Worked With
Kenneth Anonye
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenneth Anonye
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Dec 28, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Mgarnett2040, thank you for taking the time to share your feedback. We’d like to clarify the outcome of this situation and provide an accurate update. After your initial visit, we encouraged you to return the vehicle so our service team could further diagnose the concern. Once the vehicle was brought back in, our technicians were able to properly identify the source of the noise and complete the necessary repair. The concern has since been fixed, and the vehicle was returned to you in proper working order. At no point was there an intention to give you the runaround or dismiss your concerns. Some issues especially intermittent noises can require additional inspection time or a follow up visit to correctly diagnose and resolve. Our team followed standard service procedures and remained committed to addressing the issue until it was corrected. We take customer service and vehicle quality very seriously and stand behind the vehicles we sell and service. We appreciate the opportunity to resolve this matter and thank you for allowing us to make it right.

December 24, 2025

I was put in a car the same day I wish my car note wasn't so high with 678 credit score on TransUnion More

by marcusa125
Recommend Dealer
Yes
Employees Worked With
Chris Fry
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Fry
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Dec 28, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Marcusa125, thank you so much for your feedback! We're thrilled to hear that we were able to get you into a car right away. We understand that car notes can be high, but we work with our customers to find the best options for their credit scores. We appreciate your business and hope to see you again soon!

December 24, 2025

Forced into something Things were malfunctioning on my car before I bought the car Jeremy Franklin won't fix it. Says it's not covered. I bought a car and already have to pay to get things fixed that were More

by marcusa125
Recommend Dealer
No
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Dec 28, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Marcusa125, thank you for sharing your concerns. We take feedback like this seriously and would like to clarify our position. At the time of purchase, the vehicle was inspected and any covered items were addressed according to the terms of the sale and applicable warranty. All warranty coverage, limitations, and exclusions were clearly reviewed and signed for prior to delivery. Unfortunately, not all components are covered under every warranty, and some concerns while understandably frustrating fall outside of that coverage. At no point were you “forced” into the purchase. We make every effort to ensure customers have the opportunity to review the vehicle, ask questions, and understand the condition of the car and the coverage provided before completing the transaction. That said, we never want a customer to feel unheard. Our service team has reviewed your concerns and provided guidance based on warranty eligibility and standard service procedures. We remain willing to discuss the situation further and review any new information if you contact our service department directly. We stand behind our process, our disclosures, and our commitment to transparency, and we appreciate the opportunity to address this publicly.

December 23, 2025

I pulled right in the service lane, walked in handed my keys over and sat in the waiting room. It didn't take long and my vehicle was ready to go. More

by brglasp
Recommend Dealer
Yes
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Dec 28, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Brglasp, thank you for taking the time to leave us a review! We are thrilled to hear that you had such a seamless and efficient experience with us. We strive to provide quick and quality service to all of our customers. Your satisfaction is our top priority. We can't wait to see you again soon!

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