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Jeremy Franklin Mitsubishi of Kansas City - Service Center

Kansas City, MO

4.4
229 Reviews
Call Service Center (816) 523-6900

229 Reviews of Jeremy Franklin Mitsubishi of Kansas City - Service Center

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April 25, 2025

Your Radio ad says guaranteed $4000 on trade-in and then when I got there they didn't even wanna give me $2000 More

by RICHARDKELCHJR
Recommend Dealer
No
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Apr 28, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Richardkelchjr, we appreciate your feedback and are genuinely sorry you left feeling disappointed. Our $4,000 trade-in guarantee is valid under specific terms, which we do our best to clearly explain both in our advertising and in person. We never want a customer to feel misled, and we'd love the chance to go over the details with you and see if there's a way we can better assist you. Please feel free to reach out — your satisfaction is important to us.

April 23, 2025

So far awesome! Mitsubishi Mirage monthly payment price increased. Extended warranty is expensive. Thank you! More

by 4NeedShopper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deon Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

4needshopper, we really appreciate your positive review! Thank you so much for the great feedback! We're thrilled to hear you're having an awesome experience so far. Regarding the Mitsubishi Mirage payment and extended warranty costs — we completely understand how important it is to stay within budget. Vehicle pricing and warranty options can sometimes vary based on lender terms and coverage levels, but we're always happy to review everything with you to make sure you’re getting the best possible value. Thank you again for choosing us — we truly appreciate your business!

April 15, 2025

I was waited on immediately upon arrival. They were courteous, professional and efficient. I have always found the service department employees to be helpful. More

by wanda.taylor
Recommend Dealer
Yes
Employees Worked With
Greg and Carl?
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Apr 18, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Wanda.taylor, we're glad you had such a wonderful experience with us! We're so glad to hear you were helped right away and that our team was courteous, professional, and efficient. It's great to know our service department has consistently met your expectations — we truly appreciate your loyalty and look forward to continuing to take great care of you!

April 12, 2025

Clean waiting area. Has vending machine but no complementary coffee or water. Nothing free. No pressure sales but I did emphasize oil change only. Also, 56$ for a wiper More

by theronkatys1125
Recommend Dealer
Yes
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Apr 16, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hello Theronkatys1125, thank you for your feedback—we really appreciate you taking the time to share your experience. We're glad to hear the waiting area met your expectations and that you felt no pressure during your visit—that's exactly the kind of atmosphere we strive for. We did want to mention that we do offer complimentary amenities, including coffee, water, and more, and we’re sorry if that wasn’t clear during your visit. Your note about the wiper blade pricing is also appreciated, and we’ll make sure to review that with our team. If you ever have questions or concerns, we’re always here and happy to help. Thanks again for choosing Jeremy Franklin Automotive!

April 04, 2025

When bought my Jeep from them ,I drove it for a week and it started to have problems, they fix it and waved the deductible, I will buy another vehicle from them again More

by VIGJON25175
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Pillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Vigjon25175, thank you so much for your high rating! Thank you for sharing your experience! We’re sorry to hear your Jeep had issues early on, but we’re glad our team could get it taken care of quickly for you—and we were happy to waive the deductible to make things easier. We truly appreciate your trust in us and look forward to helping you again when you’re ready for your next vehicle!

March 28, 2025

Got my oil changed and tires rotated in a very quick and professional manner. Will definitely come back in the future! More

by BPICKMAN.BP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
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Apr 05, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Bpickman.bp, we really appreciate your positive review! Thank you for your kind words! We're glad to hear that you had a quick and professional service experience. We appreciate your business and look forward to seeing you again in the future!

March 26, 2025

The drop off of my vehicle was quick and easy. I chose to wait for the service to be completed, and the waiting area was clean and well-lit. The wait was a bit longer than I expected. I was there More

by desireme20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I'm not sure
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Apr 05, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Desireme20, thank you for sharing your experience! We're glad to hear that your drop-off was quick and easy and that you found our waiting area clean and comfortable. We understand that waiting longer than expected can be frustrating, and we appreciate your patience. It’s great to know that Greg’s attentiveness made a positive impact on your visit—our team strives to provide the best possible service. We truly appreciate your 5-star rating and look forward to serving you again in the future!

March 25, 2025

They make suggestions for what I can do but don’t pressure me to do anything I don’t need to do, which I very much appreciate. More

by blair1181
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m not sure if any names.
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Apr 05, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Blair1181, thank you for your feedback! We’re glad to hear that you appreciate our approach. Our goal is always to provide honest recommendations while respecting your decisions. We appreciate your trust in us and look forward to assisting you again in the future! Thank you, and have a fantastic day!

March 25, 2025

They are friendly. They are consistent. They are reliable. And they're trustworthy. And I like going there. More

by pecinajacob56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hardin JR.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Pecinajacob56, thank you so much for the positive review! We truly appreciate your trust in us and are thrilled to hear that you find our team friendly, consistent, reliable, and trustworthy. Your support means the world to us, and we look forward to serving you again in the future!

March 23, 2025

They are nice. They are friendly. They are prompt. They are knowledgeable. And I trust Them. tremendously. More

by pecinajacob56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Brown
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Pecinajacob56, we really appreciate your feedback! Thank you so much for your kind words! We truly appreciate your trust in us and are thrilled to hear that you had a great experience. Our team takes pride in being friendly, prompt, and knowledgeable to ensure every customer feels confident and well taken care of. If you ever need anything in the future, don’t hesitate to reach out—we’re always happy to help!

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