Jeremy Franklin Mitsubishi of Kansas City - Service Center

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Dutcheshill, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We understand how frustrating it can be to wait longer than expected, especially for a scheduled service. While we strive to honor all appointment times, there are occasions when unexpected factors or vehicle needs may cause delays. That said, your time is valuable, and we’re actively working to improve efficiency and communication in our service process. We appreciate your patience and the opportunity to serve you, and we hope to provide a smoother experience on your next visit.

Jeremy Franklin Mitsubishi of Kansas City responded

Roxiemrose38, thank you so much for your high rating! Thank you for the kind words! We’re glad to hear you had a great experience and that our team made you feel welcome. We truly appreciate your recommendation and look forward to helping your friends with the same excellent service. Thanks again for choosing Jeremy Franklin Automotive!

Jeremy Franklin Mitsubishi of Kansas City responded

Tyrazimm, we're glad you had such a wonderful experience with us! We're honored to hear this was the BEST car-buying experience you've ever had. Our team works hard to make the process smooth, stress-free, and enjoyable, so it's great to know we delivered. We truly appreciate your recommendation and are grateful you chose Jeremy Franklin Automotive! Thank you, and have a fantastic day!

Jeremy Franklin Mitsubishi of Kansas City responded

Gwhiteside, we really appreciate your feedback! Thank you for your continued trust and loyalty over the past 15 years! We're honored to have been your go-to place for both purchasing and servicing your vehicle. Your support truly means a lot, and we're proud that our service has consistently spoken for itself. We look forward to many more years of taking care of you and your vehicle!

Jeremy Franklin Mitsubishi of Kansas City responded

Erinadams52, we really appreciate your positive review! Thank you for your feedback and for sharing your experience! We're glad to hear it was an easy process for you—that’s exactly what we aim for. We completely understand and respect your thoughts on reviews, and we truly appreciate you taking the time to leave one. Your input means a lot to us!

Jeremy Franklin Mitsubishi of Kansas City responded

Cantrellbrian7, thank you for sharing your positive experience! Thank you for your feedback! We're happy to hear that you've had a positive experience with us and that our team has been helpful throughout your ownership. If you ever need anything in the future—whether it's service, questions, or just support—we’re always here for you. Thanks for being part of the family!

Jeremy Franklin Mitsubishi of Kansas City responded

Hmhill0811, Thank you for your feedback, and we’re truly sorry for the confusion and lack of follow-up regarding the overcharge. While we're glad to hear the service itself met your expectations, we understand how important it is to have clear and accurate billing. Please know this is not the experience we strive to provide. We’d like to get this resolved for you right away—please reach out to us directly at [insert contact information], and we’ll make sure this is addressed and corrected as quickly as possible. We appreciate your patience and the opportunity to make it right.

Jeremy Franklin Mitsubishi of Kansas City responded

Joanmcintosh812, we're glad you had such a wonderful experience with us! Thank you so much for the kind words and your continued support! We're honored to have earned your trust and truly appreciate your recommendation to family and friends. Knowing you’ll keep coming back means the world to us. We’re always here to provide dependable service and a great experience every time you visit!

Jeremy Franklin Mitsubishi of Kansas City responded

Hello Nalu3669, thank you; we appreciate your feedback! Thank you for bringing this to our attention, and we truly apologize for the inconvenience you experienced. While we're glad to hear that your oil change was completed quickly, we’re very sorry to hear about the issue with your hubcaps. That’s definitely not the level of service we aim to provide. Please reach out to us directly so we can make this right for you. Your satisfaction and safety are extremely important to us, and we’d appreciate the opportunity to resolve this promptly.

Jeremy Franklin Mitsubishi of Kansas City responded

Love Yall, we really appreciate your feedback! Thank you for the great review! We're so glad to hear you had a positive experience and that everything was taken care of at a fair price. Cal and the service team always aim to provide top-notch work and honest service. We appreciate your support and look forward to seeing you again!