Jerry Ulm Chrysler Dodge Jeep Ram

Unsatisfied Customer The staff is more concerned with themselves than their customers. Had to make return trip after poor delivery. Then on return trip was harassed by Te The staff is more concerned with themselves than their customers. Had to make return trip after poor delivery. Then on return trip was harassed by Ted salesman that he had 10 years of experience and made ) figures and he was going to loose his job because of me. 3 or 4 times he stated that and that I “have”to understand. In return trip he stated that they would put xzilin package on car at no cost to make up for it. When we got there he originally said no. When I showed him the email he said okay. When I asked for the contract after they put it in he said they put it on for free but I had to pay for the warranty. I then had to go to the on duty sales manager who agreed with me about the email and told the finance guy to write ghe contract which he did. However he marked the 3 year used block while the vehicle we purchased was s new 2019 Charger. Several other issues the last of which was the final conversation with the sslesman in which he said if j was willing to fill the survey out in front of him he would consider it. I am a retired disabled veteran and 38 total year in the Department if Defense and to have a salesman question my integrity is completely unacceptable. Then the sales manager tells them to honor the email agreement and they write it for a used 3 year vehicle instead of new year is just more salt in the wound. I cannot see my self recommending to any one to go to tgis dealership. Espicially military and veterans. More

Ram 2500 Our Salesman Nick needs to be promoted immediately. What a pleasure to work with no stupid car games here! First price is the price! Almost felt I Our Salesman Nick needs to be promoted immediately. What a pleasure to work with no stupid car games here! First price is the price! Almost felt I lost my negotiating skills. Honesty is what sold us on this $70K purchase. I am sure you’re aware this is probably our 10th Dodge product purchased. We will hopefully be able to find this young man somewhere in a leadership role at Dodge in the future. Please take the time and reach out to him for his efforts in selling and promoting your product. More

100% professional The jerry ulm team did a outstanding job getting the deal done. Soony siklaoui top notch job. Give that man a raise he work diligently to make it happ The jerry ulm team did a outstanding job getting the deal done. Soony siklaoui top notch job. Give that man a raise he work diligently to make it happen. More

Amazing customer service Danny was a pleasure to work with and got me in the car I wanted. I would come back again and buy in the future Danny was a pleasure to work with and got me in the car I wanted. I would come back again and buy in the future More

No Title I don’t mind giving positive feedback on my sales person, with whom I was very happy, but I don’t feel like answering essay questions. I don’t mind giving positive feedback on my sales person, with whom I was very happy, but I don’t feel like answering essay questions. More

Excellent seller services !! I recomend it 💯 % good service, communication and professionalism, very satisfied with my purchase,the seller Juan treated me wonderfully, I made a good deaI and price, good service, communication and professionalism, very satisfied with my purchase,the seller Juan treated me wonderfully, I made a good deaI and price, I recommend 100% 😉 More

Super I hate buying cars. I was skeptical because the car I went in there to buy was no longer available. Jordi did try to prove that it was actually so I hate buying cars. I was skeptical because the car I went in there to buy was no longer available. Jordi did try to prove that it was actually sold and they were not playing games. We checked out the same car at 2 other dealerships. Jordi found a newer vehicle. The negotiating was not nearly as painful as I was expecting. (The last car I bought was an awful experience at another dealership last year, so I was really on edge.) Everyone was pretty quick and to the point; not in a make your head spin sort of way. Albert was really honest about the additional upgrades and that went very quick. Not pushy at all, just explained the options nicely. Honestly think this could be the best car buying experience I have had. This is my 12th car. 8th "new" car. More

Great team After having a bad experience at another Jeep dealer in the area, I walked into Jerry Ulm. I was blown away by the streamlined buying process and the After having a bad experience at another Jeep dealer in the area, I walked into Jerry Ulm. I was blown away by the streamlined buying process and the overall great experience I had with Mike Shuman and Nate. Thanks for all your help and the awesome Jeep. More

Sub par Unfortunately my experience with Jerry Ulm was not as expected. The entire sales process took roughly 3 days and required 2 visits to the dealer. My b Unfortunately my experience with Jerry Ulm was not as expected. The entire sales process took roughly 3 days and required 2 visits to the dealer. My biggest dissatisfaction with dealing with your company as a whole was the lack of respect shown by your male staff to my wife and I. At no point should My wife have to feel uncomfortable because the male staff (sales or otherwise) can’t stop staring for extended periods of time. This happened both times we visited your dealer. This in addition to the unprofessionalism of the Finance person Hussein/Danny. Danny himself insisted on staring at my wife while he should’ve been focusing on me as the primary buyer of the vehicle. He also made it a point to contact her regarding matters with the vehicle that should’ve been directed to me. Even after my wife instructed him to contact me he failed to do so. To go into further detail behind the “purpose” of Danny contacting my wife was sure to your staff misplacing our credit application. I can’t begin to tell you how unsettling and unprofessional it is to receive notice after you purchase a vehicle that your personal information is missing and can not be located within the dealership. I’m aware that your dealership is subject to penalties regarding loss or misplacement of such personal information. These actions and behaviors show a huge lack of not only sexual harassment training/awareness but also a lack of commitment to expectations set. As it stands today I am still awaiting confirmation on an appointment to have a dent removed from my vehicle set as a “we owe” by your dealership. Though I understand I received a good price for my truck it should not come at a huge loss of what should be great customer service and general respect. I hope this feedback allows your organization to make improvements and correct what appears to be unprofessional behaviors by your staff. More

Great buying experience Martin worked hard to help find a vechile I loved at a price I could afford. I would recommend this dealership to anyone looking to purchase a vechile Martin worked hard to help find a vechile I loved at a price I could afford. I would recommend this dealership to anyone looking to purchase a vechile. More