Jerry Ulm Chrysler Dodge Jeep Ram

So I received an ad in the mail for a $29 oil change with free tire rotation. I took it to Jerry Ulms service center, presented my coupon and pointed out that it also said free tire rotation. I then explai free tire rotation. I took it to Jerry Ulms service center, presented my coupon and pointed out that it also said free tire rotation. I then explained that I have Endurance Warranty and they will pay for the oil change. (Endurance Warranty will cover up to $50 for oil changes-this is NOT prepaid maintenance) So I let the service manager know all this, give him the phone number for Endurance. I go to pick up my Jeep and he tries to charge me $30. I says what for, Endurance covers that amount there on the coupon. He says because he billed Endurance for the tire rotation AND the regular priced oil change of $80. Endurance covered the tire rotation and $50 of the oil change. I grab the coupon and show him oil change with FREE tire rotation all for only $29.99. He gives me some xx about that's not how it works with prepaid maintenance this that and another. I told him I don't have pre paid maintenance it is an extended warranty, he says well to us its prepaid maintenance. What did you think you were gonna just walk in here and get a thirty dollar oil change, it doesn't work like that. I said yes, it does, honor your coupon. Well it says here up to five and your jeep took 6, then you have disposal charge and filter and labor. Once again I grab the coupon and read off what is covered. Nowhere on here does it say I will have extra service charges for whatever you just rambled off. My Endurance warranty should have never even been charged for a tire rotation-that should never even have been in the equation because your ad says its free. He kept up with some other explanation that had others confused, even the service manager that took my Jeep at the beginning. As soon as I told him I wanted to speak to his supervisor, he back peddled said don't worry about it....I'm gonna take care of it, like he was doing ME some sort of favor. Shady xxx business p[practice from the folks. Beware! More

If I could give ZERO stars I would! Called on a used Corvette that was just taken in within a few hours of being on the lot. Car had no title work done yet. Car was going in for clean Called on a used Corvette that was just taken in within a few hours of being on the lot. Car had no title work done yet. Car was going in for clean up. When I called I was told the car is not for sale yet. They don't have a title to sell it. I offered a deposit on the car to hold it. I was told there is no need as it can not be sold yet. I proceeded to call several times for it. Still not ready. I call today and car is sold. 7 days later. I was told it was sold locally to a customer. This dealer is worried about nothing but money NOW. Not from someone 4 states away. I had cash as well as a loan of 90k pre approved and ready to go. Not once did I get a phone call or text. I figured that the title would be in and was willing to wait in FL for a few days if needed. I drove 560 miles yesterday after being told the car was still on the lot and had no title. Today its SOLD. Cost me $300 in fuel dragging my enclosed trailer 500+ miles only to be let down by the incompetency of this dealership. RUN AWAY PEOPLE !!! More

Everyone an everything was great except my finance wanted to be finance with Suncoast an they didn’t when I went to the bank that Monday it showed the dealer put in a request but never followed through with to be finance with Suncoast an they didn’t when I went to the bank that Monday it showed the dealer put in a request but never followed through withbit More

everyone was kind and helpful. ..just the best dealership i have been to kobe was the best ..just the best dealership i have been to kobe was the best More

Jerry Clarke was very professional and helpful! He made it a great experience purchasing a vehicle after reviewing the website. He made it a great experience purchasing a vehicle after reviewing the website. More

My salesman Ron and finance manager Steve took great care of me and made the car buying process very enjoyable. I would highly recommend. They sell a lot of cars here for a reason. of me and made the car buying process very enjoyable. I would highly recommend. They sell a lot of cars here for a reason. More

Exceptional customer service! Caleb helped me tremendously with my new car purchase and I just wanted to say that I am thankful for him! Caleb helped me tremendously with my new car purchase and I just wanted to say that I am thankful for him! More

Internal communication is lacking as well as transparency. Listed price, then really big numbers added in the fine print. You have to do the math to arrive at the true selling point. transparency. Listed price, then really big numbers added in the fine print. You have to do the math to arrive at the true selling point. More

Ali was very helpful through the selling process and went above and beyond to get a scratch fixed. above and beyond to get a scratch fixed. More

Excellent customer service o would highly recommend for anyone to finance with Jerry ullm! Very nice people anyone to finance with Jerry ullm! Very nice people More