Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Recall and other maintenance I have used Jerry Ulm Dodge for several years, I drive from Palmetto because I had a bad experience at the local dealership in Bradenton. I have alwa I have used Jerry Ulm Dodge for several years, I drive from Palmetto because I had a bad experience at the local dealership in Bradenton. I have always had great service until this most recent visit. I schedule an appointment for Saturday morning at 8 a.m. I arrive only to be told I am not on the schedule, however, I could speak to a service rep and they would hopefully be able to help me, which I did. I explained the reason I was there, I felt like I was an inconvenience to this specific service rep. I left my vehicle to get the recall taken care of and have them look at the tire pressure light that had come on while I was on my way to the dealership, and asked if they would check a slight vibration that happened sporadically. When I got the call from the service department, I was told I had a list of things that was wrong with my vehicle, one of which was when they drove it, it "vibrated violently while driving on the highway". I asked the estimate of the repairs and was told, "I'm not close to being done". I made the decision to only have the recall taken care of, and had to pay $164 diagnosis fee, which I understand there is a fee for a diagnosis, however, my car did not vibrate at all on the way to the dealership, nor did it vibrate on the way home, 45 minute drive. I then took it to Sarasota, and again, it did not vibrate at all. I feel like my vehicle was misdiagnosed only to bring money in to the dealership, or because I am female and don't know that much about vehicles. I am very disappointed and will not be bringing my vehicle back there. I use a local mechanic for minor repairs, however, relied on Jerry Ulm for larger repairs and obviously recalls. Thank you for your time. (Al Gomez was very understanding of my concerns) More

Customer service Today I was greeted by Richard. He is new to me but he was very polite and related to my situation as I told him what I was hearing in the car. He wor Today I was greeted by Richard. He is new to me but he was very polite and related to my situation as I told him what I was hearing in the car. He worked with me in identifying issues that I was having in the car and took his time in explaining everything. He even took the time and gave me options on how I can resolve the work through my warranty. I will definitely come back as I had a great time waiting with my kids and the ease of the service provided. More

Factory recall service Easy to make an appt, timely and friendly service, nice waiting area, and I was updated throughout the service. No complaints and would certainly ret Easy to make an appt, timely and friendly service, nice waiting area, and I was updated throughout the service. No complaints and would certainly return. More

Excellent customer service An express visit for some minor issues was taken care of quickly and verified with me before proceeding after evaluation. Both service adviser and co An express visit for some minor issues was taken care of quickly and verified with me before proceeding after evaluation. Both service adviser and counter clerk were courteous and friendly throughout the service visit. More

In and out I dropped my car off at 5pm and it was done the next day around 3pm. I needed the truck the next day and they fulfilled that. The service people were I dropped my car off at 5pm and it was done the next day around 3pm. I needed the truck the next day and they fulfilled that. The service people were friendly, Tracy gave me all the updates on my truck while it was being worked on. The manager helped me when I came to pick up the vehicle and I told him how pleased I was with the service as well. More

Terrible service I originally scheduled my oil change for my Ram diesel 3500 on Saturday at 1000. After driving 30 minutes to the dealership I was told there weren’t e I originally scheduled my oil change for my Ram diesel 3500 on Saturday at 1000. After driving 30 minutes to the dealership I was told there weren’t enough diesel mechanics working and I would have to re-schedule. So I reluctantly rescheduled for the following Friday at 1000. The dealer’s website had a coupon code for a four Rotella oil change package for $240. I told the service tech I needed my truck by 3pm. I arrived at 10 minutes before 3pm. The service advisor did not know how to write up the Rotella oil change package so the service Mgr had to do it. An hour later I was leaving the dealership. This service dpmt is ran poorly, the service advisors don’t know their jobs or just don’t care. I will NEVER use this dealer’s service dpmt again. This is my first Ram diesel truck, I love the truck but if other Ram service donuts are ran this poorly I will definitely buy a different brand next time. More

Tire rotation I realized recently that back in January when I paid to have my tires rotated the service department didn’t do it. So when I took my car in I explaine I realized recently that back in January when I paid to have my tires rotated the service department didn’t do it. So when I took my car in I explained what was going on and what happened and the advisor graciously rotated my tires for free. But now my tires are worn unevenly and not driving right. Jerry Ulm should be replacing my tires for free for their screw up. More

Tire balance This is my second trip regarding my tires. I returned because my from right tire felt wobbly. They balanced all my tires again. They had done this on This is my second trip regarding my tires. I returned because my from right tire felt wobbly. They balanced all my tires again. They had done this on Friday too. But it still feels wobbly along with the right rear. I believe these tires did not ware properly because they did not rotate them in January when I paid for it. Jerry Ulm needs to correct the problem. More

Great communication Great service place , my repair consultant was Jeremy Jefferys, I left my car for warranty repair before I go in vocation out of country, Jeremy sent Great service place , my repair consultant was Jeremy Jefferys, I left my car for warranty repair before I go in vocation out of country, Jeremy sent me email when they did the diagnostic and when they completed the work. Thanks More