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Jerry's Toyota

Baltimore, MD

4.1
936 Reviews
Jerry’s Auto Group is one of the top Chevrolet and Toyota dealers in MD and was founded in 1957 with the opening of Jerry’s Chevrolet in the Govans neighborhood of northern Baltimore City. Back then the slogan was “5600 York Road at Bellona, best place to become a Chevrolet ownah!” With business expanding, coupled with the growth Baltimore County began experiencing in the 1960s, Jerry’s Chevrolet moved to its current location on Joppa Road in 1971. It’s now accompanied by Jerry’s Collision Center, one of the few Toyota-certified collision centers in the Baltimore area. Fast forwarding 10 years, Jerry was looking to diversify his auto group. He decided to purchase a Toyota MD franchise in 1981 because he admired Toyota’s full model lineup of cars and trucks, as well as its reputation for reliability. Shortly after, Jerry’s Mitsubishi became the third brand in the auto group in 1983. Jerry’s Toyota outgrew its original one-car showroom at Belair and Moravia in a matter of 3 years, moving to its current location in 1984 where it’s been among the best Toyota dealers in MD ever since. Since he first entered the automotive industry, Jerry’s primary goal was to leave a positive footprint in the community, and prioritize customer service above everything else. To this day, Jerry’s Toyota in MD is a proud sponsor of local youth programs in northeastern Baltimore County. Jerry’s Toyota sponsors a variety of baseball and softball programs. These sponsorships have helped lower registration fees as well as provide new equipment. In April 2015, Jerry’s Toyota’s donation to The American Heart Association helped pay for CPR kits and education for 24 local schools, including Towson, Parkville, Sparrows Point, and Kenwood High, as well as Calvert Hall and Boys Latin. In addition to enriching the area’s youth, Jerry’s also sponsors and donates to a variety of community events including the Tots@10:00 program at The Avenue at White Marsh, the Fullerton Fireworks Foundation, the Towson 4th of July Parade, and the Calvert Hall Band Car Show. Every autumn for 12 years running, Jerry’s Auto Group hosts a car show benefitting the Muscular Dystrophy Association (MDA). Each summer, Jerry’s also hosts a golf tournament benefitting the MDA. Since 2014, we have raised over $100,000 towards the purchase of power wheelchairs and organizing handicap-accessible summer camps. Learn more about all of Jerry’s offerings, including vehicles from Chevrolet, Mobility and Toyota in Maryland by stopping by any of our dealerships or contacting a representative today!
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8001 Belair Road

Baltimore, MD

21236

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Showing 936 reviews

February 15, 2022

Attempted to charge us over $6,000 price increase because we are an out of state resident. This is poor business. It isn't like we're buying a Porsche 992 GT3 RS - We were trying to buy a RAV4. Price More

by jeffg1010
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashley Jackson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt (out of state sales)
Feb 16, 2022 -

Jerry's Toyota responded

We are very sorry that your experience while working with Jerry's wasn't a possible one. Your concerns will be brought to our management team.

Feb 16, 2022 -

jeffg1010 responded

“Copy and paste” the same cookie cutter answer from Jerrys Toyota. Expected.

Feb 17, 2022 -

Jerry's Toyota responded

If you prefer to discuss your feedback directly with our management team, you can speak with the store GM at MattB@jerrysautogroup.com.

Feb 17, 2022 -

jeffg1010 responded

He’s the one who said they wanted us to pay an extra $6000+ over MSRP - so no thanks. FYI: Ford just issued a stern warning to their dealers for these markups. Hopefully Toyota will follow suit. I’ve reached out to Toyota corporate directly to seek their thoughts.

Feb 18, 2022 -

Jerry's Toyota responded

We apologize once again for the inconvenience this has caused you. Nonetheless, your review will still be brought to our management team.

February 14, 2022

Mark ups because of COVID should be illegal. Our salesperson was nice tho; not his fault. We decided for a few thousand more than what they offered to buy the Acura MDX. More

by ronaldtalarico
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul
Feb 16, 2022 -

Jerry's Toyota responded

We certainly are sorry to see that your experience regarding pricing was anything less than positive.

February 14, 2022

Great service really appreciated the dedication to customer service. Definitely my favorite dealorship. Sales staff was great too More

by Randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Jerry's Toyota responded

We are so happy to hear that our staff was able to make your recent Service visit a positive experience while visiting Jerry's!

February 08, 2022

It was Wonderful service it was quick I was gonna bring my car to y’all do a good job More

by Chrissywilliams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Verlyn Barnes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Jerry's Toyota responded

Thank you for vouching for our Service Deapartment!

February 02, 2022

Amanda was very helpful and so nice to me. I have 2006 Toyota that will be at a less expense auto repair for back BRAKES and emergency BRAKES. Thank you for the estimate More

by Susan.Ann.mcfadden
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick O'Banner
Feb 02, 2022 -

Susan.Ann.mcfadden responded

Have a nice day

Feb 03, 2022 -

Jerry's Toyota responded

Thank you for taking the time to write this positive review. We certainly look forward to working with you again in the future.

January 26, 2022

I went into the dealership today because they actually had Corollas in stock. I was there about 2 hours and left. I am disgusted by this place. They tried to force a $1,000 LoJack system on me. I told the More

by manfredvonrick
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Verlyn Barnes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2022 -

Jerry's Toyota responded

We are very sorry for your experience at Jerry's being anything less than a positive one. If you'd like, you are more than welcome to contact our General Manager regarding your concerns, you can reach out to them via email at mattb@jerrysautogroup.com.

January 21, 2022

The dealership's online advertisements are low to get you in the door- then they add $8,000 market adjustment, $1,000 LoJack (non negotiable), all before tax / tags / title. BUY AT A DIFFERENT PLACE. More

by UMD Terps 2009
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Yong He
Jan 23, 2022 -

Jerry's Toyota responded

We are sorry to see you had a negative experience while working with Jerry’s. If you’d wish to discuss these concerns with someone, feel free to contact our General Manager at MattB@jerrysautogroup.com.

January 20, 2022

Bait and switch dealership. Unethical. After confirming the internet sales price and availability with Ashley, I travelled over an hour to see, and hopefully purchase, the Toyota Venza. The salesperson was More

by VS
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashley Jackson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Jerry's Toyota responded

We are sorry to see that you had a negative experience while working with Jerry's Toyota. Your concerns and feedback are noted and will be brought to the attention of our management team.

January 20, 2022

Service was completed successfully but talk longer than expected. Jennifer was very professional and informative More

by frankcoach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Standish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Jerry's Toyota responded

We apologize for the delay in wrapping up your service visit, we will strive to improve the length of service during your next trip to Jerry's.

January 20, 2022

All negative comments are true- avoid this dealership at all costs- its a SCAM . RUN AWAY FAST. Hire an attorney and find LEGAL rectification § 14-2903. Bait and switch. More

by Baltimore Buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ray DeCastro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Jackson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yong He, Sydnie Kurek
Jan 24, 2022 -

Jerry's Toyota responded

We are sorry to see your negative review regarding your experience with Jerry's. Your review will be brought to the attention of our management team.

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