Jerry's Toyota

The worst dealership ever. Stay away from this place otherwise you will fall into a SCAM. I regret my decision here. The people here have no shame or knowledge. otherwise you will fall into a SCAM. I regret my decision here. The people here have no shame or knowledge. More

Mr. Matt Bukowski lacks management skills and needs education on what to do when a customer complains about a disrespectful employee, Crysta. Tonight I wasted my time going to this dealership. This "m education on what to do when a customer complains about a disrespectful employee, Crysta. Tonight I wasted my time going to this dealership. This "manager" gave useless and pointless answers in a calming manner and he expected me to keep wasting my time listening to it. He does not know how to appropriately handle a professional and educated person. I am a busy professional who does not have time to drive to a dealership because I want to have a conversation with an uncultivated and uncultured person. I still can not believe his answers! I will keep my new car because Khalid and Mr. Dixon are great, educated, respectful and professional sales persons, but I will not come back there for service or anything else. I do not want to keep feeding this arrogant and unprofessional man who does not value a client who has purchased 4 brand new cars during the last 7 years. More

Ms. Crysta from the financial department needs behavioral therapy and customer service classes. I was calling for the past two days and she didn't answer the phone neither called me back. When I went to he therapy and customer service classes. I was calling for the past two days and she didn't answer the phone neither called me back. When I went to her office, she was texting on her phone and answered my questions while texting. Also she didn't invite me to come in and sit down, I had to ask for it. She was rude all the time. When I left her office I went to the service department and while an agent, Mr. Dixon, was working on my car she asked him why I was still there if I only needed one thing to fix. Mr. Dixon, a professional, respectful and educated man, answered her questions but she was rude again. This is the first and last time that I would speak with this unprofessional and disrespectful person. Hopefully the dealership manager, who said would talk with her, fix her behavior. I have been a customer since 2013 and bought 3 cars there because Khalid is a great salesman. However, today I was really upset with this frustrating and unpleasant experience. More

Today I was amazed with Mr. Dixon!He is highly Today I was amazed with Mr. Dixon! He is highly professional, tech savvy and educated. His kindness and knowledge make him the most beautiful person Today I was amazed with Mr. Dixon! He is highly professional, tech savvy and educated. His kindness and knowledge make him the most beautiful person I ever met. He gave me a detailed description of my new hybrid venza .I feel grateful to have such a patient and knowledgeable man. Thank you Mr. Dixon! You're great!!!🤩🤩🤩 More

My first time coming into the store I was ignored for an hour and never seen by the person who was assigned to me. Due to the pandemic and blows to production trying to find the SUV I wanted has been hard. hour and never seen by the person who was assigned to me. Due to the pandemic and blows to production trying to find the SUV I wanted has been hard. I ultimately purchased my SUV with them, but the whole experience gave shady and untrustworthy car salesman vibes. My sales rep Yong He and a manager Chad Votta lied to me about several things throughout the process but luckily I did my research and knew what I was talking about. They purposely show your lowest credit score trying to make the customer think they're credit is worse than what it is. Luckily, I pulled all my information ahead of time and knew where I stood. Even with great credit they were still trying to give me a bad deal and make it seem like I was crazy and didn't know what I was talking about concerning the numbers they were giving me. As a black woman with an Accounting degree, I knew better. The only saving grace was the finance director Daniel. The rest of the sales team I dealt with that day treated me as if I wasn't important and incompetent and not like a valued customer. I wouldn't recommend this place especially for black people after my experience. Toyota as a company is great but Jerry's is NOT!!!! More

Jonathan always goes above and beyond. I've bought three cars from him. This latest one 2021 C-HR is awesome. Excellent salesman. Professional and truthful. He follows through with all he says. cars from him. This latest one 2021 C-HR is awesome. Excellent salesman. Professional and truthful. He follows through with all he says. More

This dealer embodies every negative stereotype of a car dealer: sleazy sales tactics, sexism, dishonesty and poor customer service. They won’t negotiate price, dishonestly stating the shortage prohibit dealer: sleazy sales tactics, sexism, dishonesty and poor customer service. They won’t negotiate price, dishonestly stating the shortage prohibits. They will value your trade without looking at it, offering thousands less than competitors. Management has no concerns for taking ownership of customer service failures and will make sexist comments when attempting to discuss via phone Find another dealer. More

I have been dealing with Matt Bukowski which is the General Manager at Jerry's Toyota, Baltimore MD, lets start by saying that he tries to be intimidating, vague about the dealings, non informative, a General Manager at Jerry's Toyota, Baltimore MD, lets start by saying that he tries to be intimidating, vague about the dealings, non informative, arrogant and now convinced that he is a fraud. I was trying to buy a Toyota 86 from Jerrys Toyota and i live in another state, which is not so easy to do since I am not physically at the dealership. Knowing this, the GM should be easier to deal with and understanding which he lacks. I contacted a company already to transport this vehicle to my state and the final transaction is to sign the paperwork with Matt the GM. Since I am paying 100% cash for this car, I simply asked to speak to the Finance Manager because I had several questions that he could answer. After calling numerous times and not being connected to the Finance Manager, i was sent back to Matt. At this point, I asked Matt to provide me a name and a number and he refused to do so. I told him that whenever I buy a car and I have a question regarding the cash transaction or financing, I always speak to the finance guy, he refused to send me to him and arrogantly said " You only deal with me until I am ready to send you to the finance guy", I mentioned that I had a question and why he refuses me to speak to anyone else is quite questionable. he then said that he did not want to sell the car to me anymore. This was quite bazaar behavior. Who says this? Does the owner at Jerry's Toyota even know what kind of individual Matt is? How can a dealership maintain their credibility or reputation if they have someone running a business like Matt B. where he lacks total customer care and does not care about the bottom line or revenues of a company.. This dealership just lost a sale. If anyone is looking to buy from this company, I would suggest go elsewhere since they dont care about potential new customers. Well at least Matt B. does not care. More

This will be the 4th car we've bought here, with Erick as our salesperson. We feel we have always gotten a fair price and have appreciated the quality of the post-sale car service. our salesperson. We feel we have always gotten a fair price and have appreciated the quality of the post-sale car service. More

Unwilling to work with reasonable offers despite best efforts and a positive attitude about the practicality of asking 6-8 thousand over MSRP on a “new” car with 2600 miles on it. efforts and a positive attitude about the practicality of asking 6-8 thousand over MSRP on a “new” car with 2600 miles on it. More