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Jerry's Toyota
Baltimore, MD
941 Reviews
Jerry’s Auto Group is one of the top Chevrolet and Toyota dealers in MD and was founded in 1957 with the opening of Jerry’s Chevrolet in the Govans neighborhood of northern Baltimore City. Back then the slogan was “5600 York Road at Bellona, best place to become a Chevrolet ownah!” With business expanding, coupled with the growth Baltimore County began experiencing in the 1960s, Jerry’s Chevrolet moved to its current location on Joppa Road in 1971. It’s now accompanied by Jerry’s Collision Center, one of the few Toyota-certified collision centers in the Baltimore area.
Fast forwarding 10 years, Jerry was looking to diversify his auto group. He decided to purchase a Toyota MD franchise in 1981 because he admired Toyota’s full model lineup of cars and trucks, as well as its reputation for reliability. Shortly after, Jerry’s Mitsubishi became the third brand in the auto group in 1983. Jerry’s Toyota outgrew its original one-car showroom at Belair and Moravia in a matter of 3 years, moving to its current location in 1984 where it’s been among the best Toyota dealers in MD ever since.
Since he first entered the automotive industry, Jerry’s primary goal was to leave a positive footprint in the community, and prioritize customer service above everything else. To this day, Jerry’s Toyota in MD is a proud sponsor of local youth programs in northeastern Baltimore County. Jerry’s Toyota sponsors a variety of baseball and softball programs. These sponsorships have helped lower registration fees as well as provide new equipment. In April 2015, Jerry’s Toyota’s donation to The American Heart Association helped pay for CPR kits and education for 24 local schools, including Towson, Parkville, Sparrows Point, and Kenwood High, as well as Calvert Hall and Boys Latin.
In addition to enriching the area’s youth, Jerry’s also sponsors and donates to a variety of community events including the Tots@10:00 program at The Avenue at White Marsh, the Fullerton Fireworks Foundation, the Towson 4th of July Parade, and the Calvert Hall Band Car Show. Every autumn for 12 years running, Jerry’s Auto Group hosts a car show benefitting the Muscular Dystrophy Association (MDA). Each summer, Jerry’s also hosts a golf tournament benefitting the MDA. Since 2014, we have raised over $100,000 towards the purchase of power wheelchairs and organizing handicap-accessible summer camps.
Learn more about all of Jerry’s offerings, including vehicles from Chevrolet, Mobility and Toyota in Maryland by stopping by any of our dealerships or contacting a representative today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 941 reviews
September 02, 2019
Great Experience W Jonathan Saunders Not many car salespeople stay at a Dealership 12 years. Jonathan Saunders has been at Jerry’s Toyota 12 plus years! I think that alone speaks volumes Not many car salespeople stay at a Dealership 12 years. Jonathan Saunders has been at Jerry’s Toyota 12 plus years! I think that alone speaks volumes about who he is as a person & how he takes care of Customers- ESPECIALLY Women! I have bought many cars over the years and this is honestly the FIRST TIME I DIDNOT FEEL AS the salesperson was a predator. He treated me as An EQUAL AND RESPECTED MY QUESTIONS OR COMMENTS THROUGHOUT THE PROCESS. I have had my car 4 plus weeks and all promises or “owes” have been met! If I had to make a suggestion, complimentary vacuum with oil changes. I had to really thing long & hard because oil changes are done free. I think such would keep this positive, new car experience going. More
by use2befl
Employees Worked With
Other Employees :
Stephen in service was very kind as well. , Tabitha A.
August 28, 2019
Awesome experience Awesome experience. Went in feeling a used vehicle and left with a brand new vehicle with an affordable car payment. Great customer service and rebate Awesome experience. Went in feeling a used vehicle and left with a brand new vehicle with an affordable car payment. Great customer service and rebates. More
by Purple_Rain
August 16, 2019
Great Customer Service Bought my 4RUNNER at Jerrys Toyota. Great Experience. Getting my first recommended service today. Very happy with the great customer service. Broo Bought my 4RUNNER at Jerrys Toyota. Great Experience. Getting my first recommended service today. Very happy with the great customer service. Brooke my service writer is awesome. Super Friendly, Super knowledgeable! I will recommend all of my friends to Jerrys Toyota More
by Lorilye
Employees Worked With
Brooke
August 13, 2019
Good experience! Pleasant folks to deal with, highly recommended. Open and honest. There are many Toyota dealers around and there are many options and thankfully you Pleasant folks to deal with, highly recommended. Open and honest. There are many Toyota dealers around and there are many options and thankfully you don’t have to look far to find people to help you get what you need. Thanks Kris. More
by Fred Yota 111
Employees Worked With
Kris Ruhling
August 13, 2019
Gen Manager, Matt Bukowski, knows all! Two negative experiences in the course of four weeks; the dealership lost the sale (another area dealership cashed in), and the staff used laziness, s Two negative experiences in the course of four weeks; the dealership lost the sale (another area dealership cashed in), and the staff used laziness, sarcasm, and excuses to not honor a lease return. An area dealership took the car back, as was committed to, immediately. This sales force needs new management, and Toyota does not realize the liability they have going on at this location. More to come through the power of the pen, as media, government watchdog agencies, and better business bureau are contacted. It is wrong to use negative behaviors as an excuse for your organizations flaws; Don't buy a car at Jerry's...their slogan is wrong, it should be, "It's all about us, and we don't care about you!" More
by Ara
Employees Worked With
Other Employees :
Erick Moskos, Kris Ruhling, Charles Knudsen III
August 13, 2019
Awesome dealer! I have bought 2 new Toyotas from this dealership and on both occasions recieved more for trade in than expected and got a better monthly payment than I have bought 2 new Toyotas from this dealership and on both occasions recieved more for trade in than expected and got a better monthly payment than expected. Everyone was courteous and respectful and made the buying experience enjoyable and fast. I highly recommnend. More
by JoshRain
Employees Worked With
Other Employees :
Hamid Dadpay, Kris Ruhling, Polly Mason, Terry Haskins
August 09, 2019
Fletcher Dixon my man Great salesman well do what he can to get you in a car I have gotten four cards from them all with the help of Fletcher Great salesman well do what he can to get you in a car I have gotten four cards from them all with the help of Fletcher More
by Ehall
Employees Worked With
July 21, 2019
Annoying Non-Stop Spam Advertising mail arrives weekly with Kris' name on it. I have sent multiple emails and even spoke to him on the phone about removing my name from his Advertising mail arrives weekly with Kris' name on it. I have sent multiple emails and even spoke to him on the phone about removing my name from his mailing list and he has not followed through. Do not trust him. More
by Mahl521
Employees Worked With
Kris Ruhling
July 04, 2019
Great dealership Fletcher is very knowledgeable of all aspects of the vehicles he sells. Fletcher is not pushy and he works with you to find the best vehicle for your Fletcher is very knowledgeable of all aspects of the vehicles he sells. Fletcher is not pushy and he works with you to find the best vehicle for your specifications. He is truly an asset to Jerrys. Fletcher has the patience and hope he stays around for along time. I will reccomend anyone to him. Hope you have many more years at Jerrys. More
by Happy customer
June 23, 2019
Verlyn Barnes was great Mr Barnes Made it possible to do great business and keep the customer satisfied and well taken care of. Thanks Mr Barnes for such great service and a Mr Barnes Made it possible to do great business and keep the customer satisfied and well taken care of. Thanks Mr Barnes for such great service and appreciating your customer while doing an outstanding job More
by gemini616m
Employees Worked With
Other Employees :
Verlyn Barnes was outstanding and very reliable as a sales manager A true gentleman of his word
