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Jerry's Toyota

Baltimore, MD

4.1
935 Reviews
Jerry’s Auto Group is one of the top Chevrolet and Toyota dealers in MD and was founded in 1957 with the opening of Jerry’s Chevrolet in the Govans neighborhood of northern Baltimore City. Back then the slogan was “5600 York Road at Bellona, best place to become a Chevrolet ownah!” With business expanding, coupled with the growth Baltimore County began experiencing in the 1960s, Jerry’s Chevrolet moved to its current location on Joppa Road in 1971. It’s now accompanied by Jerry’s Collision Center, one of the few Toyota-certified collision centers in the Baltimore area. Fast forwarding 10 years, Jerry was looking to diversify his auto group. He decided to purchase a Toyota MD franchise in 1981 because he admired Toyota’s full model lineup of cars and trucks, as well as its reputation for reliability. Shortly after, Jerry’s Mitsubishi became the third brand in the auto group in 1983. Jerry’s Toyota outgrew its original one-car showroom at Belair and Moravia in a matter of 3 years, moving to its current location in 1984 where it’s been among the best Toyota dealers in MD ever since. Since he first entered the automotive industry, Jerry’s primary goal was to leave a positive footprint in the community, and prioritize customer service above everything else. To this day, Jerry’s Toyota in MD is a proud sponsor of local youth programs in northeastern Baltimore County. Jerry’s Toyota sponsors a variety of baseball and softball programs. These sponsorships have helped lower registration fees as well as provide new equipment. In April 2015, Jerry’s Toyota’s donation to The American Heart Association helped pay for CPR kits and education for 24 local schools, including Towson, Parkville, Sparrows Point, and Kenwood High, as well as Calvert Hall and Boys Latin. In addition to enriching the area’s youth, Jerry’s also sponsors and donates to a variety of community events including the Tots@10:00 program at The Avenue at White Marsh, the Fullerton Fireworks Foundation, the Towson 4th of July Parade, and the Calvert Hall Band Car Show. Every autumn for 12 years running, Jerry’s Auto Group hosts a car show benefitting the Muscular Dystrophy Association (MDA). Each summer, Jerry’s also hosts a golf tournament benefitting the MDA. Since 2014, we have raised over $100,000 towards the purchase of power wheelchairs and organizing handicap-accessible summer camps. Learn more about all of Jerry’s offerings, including vehicles from Chevrolet, Mobility and Toyota in Maryland by stopping by any of our dealerships or contacting a representative today!
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8001 Belair Road

Baltimore, MD

21236

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Showing 935 reviews

August 09, 2019

Fletcher Dixon my man Great salesman well do what he can to get you in a car I have gotten four cards from them all with the help of Fletcher More

by Ehall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fletcher Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2019 -

Jerry's Toyota responded

Thank you for leaving us such a wonderful review!

July 21, 2019

Annoying Non-Stop Spam Advertising mail arrives weekly with Kris' name on it. I have sent multiple emails and even spoke to him on the phone about removing my name from his More

by Mahl521
Recommend Dealer
No
Employees Worked With
Kris Ruhling
Jul 23, 2019 -

Jerry's Toyota responded

Hello Mahl521, This is Doug from the Jerry's Marketing Team. I'm sorry to see you keep receiving these mailers despite telling Kris you wanted to be removed. There must've been a breakdown in communication, or you may not have been removed from all of our marketing lists. Please email me at marketing@jerrysautogroup.com - if I can get your name and mailing address I will go through each and every list personally and remove you from them. So sorry for this inconvenience.

July 03, 2019

Great dealership Fletcher is very knowledgeable of all aspects of the vehicles he sells. Fletcher is not pushy and he works with you to find the best vehicle for your More

by Happy customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fletcher Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christa Kurek
Jul 08, 2019 -

Jerry's Toyota responded

Thanks for leaving us such a thoughtful review! Fletcher certainly appreciates it!

June 23, 2019

Verlyn Barnes was great Mr Barnes Made it possible to do great business and keep the customer satisfied and well taken care of. Thanks Mr Barnes for such great service and a More

by gemini616m
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Verlyn Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray DeCastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Verlyn Barnes was outstanding and very reliable as a sales manager A true gentleman of his word
Jun 24, 2019 -

Jerry's Toyota responded

Hello gemini616m, I'm sorry to see you had such an unfortunate experience with one of our salespeople. I am glad Verlyn was able to take care of you and partially rectify your visit! This situation has been brought to the attention of management, who will deal with the parties involved accordingly. I just spoke with Verlyn to follow up with you when you come in later today, in order to ensure you're still satisfied with your new vehicle.

June 22, 2019

Used SUV We worked with Jordan to buy a rav4 hybrid and he was great! They worked with us on the numbers and Jordan made the whole process easy. We’re so happy More

by Aep1231
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Bormel
Jun 24, 2019 -

Jerry's Toyota responded

Thank you for leaving us such a glowing review! Jordan appreciates the shout out!

June 01, 2019

Jo Jo is the best!!! I took the time to do this review, a few weeks ago I bought my car in Jerry, and it was a fantastic experience, my sister took me to that place and re More

by Ilcia alvarez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hamid Dadpay, Jonathan Bernal
Jun 03, 2019 -

Jerry's Toyota responded

Thank you for leaving us such a rave review!

May 27, 2019

Excellent dealership I purchased a car from Jerry’s Toyota today. Everyone was friendly and very professional. They made the car buying process simple and I got a great de More

by Helene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Verlyn Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Bukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2019 -

Jerry's Toyota responded

Thanks for the awesome review, Helene!

May 24, 2019

Shady undehanded lies I went to jerrys toyata wanting a car with a nice radio that was it . just to get me to work and home. My bankruptcy was discharged so it was hard to More

by Bigblue71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Keith Scruggs
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy Thomas
May 28, 2019 -

Jerry's Toyota responded

We are sorry for your frustration. As you know, this is being handled offline, and we will continue to do so.

May 29, 2019 -

Bigblue71 responded

You guys are probably going to do nothing. Im stuck paying for two cars after the altima goes for auction. You guys did nothing about my dissatisfaction for the car and were totally incompetent. You say anything to keep the customer and do nothing. How do i get a car im unsatisfied with the very next day i bring it back and im told i cant do that. Also the only way i can get another car is if i declare it a repo. Just came out of bankruptcy and have to deal with this mess. Would you want a car that had a loud engine. Radio obsolete. A recall. Car jerking.rpms going up and down on the belt way and the engine coming on. I think not..

May 24, 2019

Excellent salesman!!! Tommy was so wonderful to work with! I didn’t want to trade in my used car because it had sentimental value to me. Knowing I was hesitant to buy anoth More

by rav4luver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tommy Thomas
May 28, 2019 -

Jerry's Toyota responded

Thanks for leaving us such a rave review! Tommy certainly appreciates the shout out!

May 17, 2019

Excellent!! Khalid is the absolute best!! Very professional, patient & knowledgeable! Credit wasn't great but I drove off in a 2012 Camry LE the first time & I up More

by Emickey
Recommend Dealer
Yes
Employees Worked With
Khalid Delagarde
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2019 -

Jerry's Toyota responded

Thanks for the awesome review!

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