Jerry's Toyota

I’ve never been treated so horrible I dealt with stefani immediately after my car was flooded by her attendants. She was helpful at the moment by getting me into a loaner vehicle while t I dealt with stefani immediately after my car was flooded by her attendants. She was helpful at the moment by getting me into a loaner vehicle while the cleaned my vehicle. Every seemed fine I showed her some of my soaked belongings and she asked if she could handle them and I allowed her. When I left the dealership she stated to my boyfriend and I that if there was any damage or anything to let them know when I dropped off the car. That’s when everything turned for the worse. When I came back with the car my boyfriend over heard this woman trash talking me. She was stating she thought everything was handled and what else could I possibly want! She made rude statements in regards to how long we had the rental. She spoke unprofessionally about me to my boyfriend. She also lied to protect herself during the incident. She stated how could my phone be damaged when she saw my boyfriend and I both with our phones! The answer to that is I have another phone for my business which was left in my travel bag which was in my car because no one ever told me to remove all personal items from the car! I came in for an oil change so really no one needed to be in my car! Then she minimized the damage to my vehicle! She blatantly called me a liar and said my windows were only cracked! That wasn’t true the windows were completely down and gallons of water flooded my car because her careless staff thought it was ok to run my car through the car wash with my rear windows down! This company has made my life a living xxxx and stefani is one of the most unprofessional people I have ever dealt with!!!!!! Do not come here More

Best customer experience The Service Director cares about Jerry’s customers so much he was willing to pick up and deliver the 90 year old Mother’s car She loves him and I lov The Service Director cares about Jerry’s customers so much he was willing to pick up and deliver the 90 year old Mother’s car She loves him and I love him🥰 More

Flooded my car just for an oil. Change Where to begin? Brought rav 4 in for a simple oil change! Waited two hours only to be given a car back that was completely flooded and soaked!!!! Where to begin? Brought rav 4 in for a simple oil change! Waited two hours only to be given a car back that was completely flooded and soaked!!!! The attendant left my windows down in my vehicle and saturated my entire car! All my hair equipment was in the car and my business phone! All was completely soaked and trashed! Then they "clean" my car with shop vacs to remove the water and desecrated my seats!!! They tore and snagged all seats within my vehicle! Not only did they not offer to replace anything they were incredibly rude and told me I signed a waiver when dropping the car off for service and they are not liable for any personal property damage nor for any damage accrued on the interior or exterior! This is what the "manager" mike emailed me as a remedy for the damage his staff caused to my vehicle! I have since reached out to Toyota corporate! Jerry's Toyota is not working with them and is acknowledging the event occurred but is willing to do nothing to fix. I have since contacted an attorney and will be proceeding forward in litigation against this company! The shear ignorance and disrespect I witnessed by this unprofessional team is sickening! The attendant Stephanie is absolutely foul and said horrid things about me to staff members. They minimized the damage they inflicted on my life all over an oil change! I highly suggest you think twice before leaving your vehicle with them! I will keep the review updated as the court case progresses! More

Worst Dealership Ignorant manager who cannot even offer to fix my car after damaging my latch during an oul change. Mr. Mike is very rude and ignorant Ignorant manager who cannot even offer to fix my car after damaging my latch during an oul change. Mr. Mike is very rude and ignorant More

great experience Jerry's staff is friendly and trustworthy. I purchased a new vehicle last month. Mario was my sales person. He was extremely professional and helpf Jerry's staff is friendly and trustworthy. I purchased a new vehicle last month. Mario was my sales person. He was extremely professional and helpful. He made the purchasing process from beginning to end simple. I would strongly recommend Mario and Jerry's Toyota. More

Mario was very friendly and helpful. He took the time to exp Mario took the time to explain all of the trucks features. He took care of the paperwork. We will look for Mail for our next vehicle Mario took the time to explain all of the trucks features. He took care of the paperwork. We will look for Mail for our next vehicle More

Horrible experience. They are criminals . Horrible experience. They are criminals who ran my credit without my permission. They where able to get my social security number from an unknown sour Horrible experience. They are criminals who ran my credit without my permission. They where able to get my social security number from an unknown source and they also tried to cover there track by requesting my ID and social security card 3 hours later when I got an email from the credit monitoring company that my credit was ran by Jerry Toyota of Bel air Maryland. Paul Southard is all about the money care nothing about the customer and will do anything to get a sale even if the has to commit fraud. More

Awesome experience Tommy made my experience smooth and very easy. He was knowledgeable and straightforward in what I was able to get in my price range and serve my needs Tommy made my experience smooth and very easy. He was knowledgeable and straightforward in what I was able to get in my price range and serve my needs. Highly recommended. More

I keep coming back I love Jonathan Sanders and this dealership. Everyone is so helpful, and willing to make your time with them enjoyable. I'll be back, I promise. I love Jonathan Sanders and this dealership. Everyone is so helpful, and willing to make your time with them enjoyable. I'll be back, I promise. More

Awesome People and Services! We were informed about a possible upgrade on our old Toyota Corolla. So we went to check it out and found it to be truly good. We ended with upgrading We were informed about a possible upgrade on our old Toyota Corolla. So we went to check it out and found it to be truly good. We ended with upgrading to a real nice new vehicle as Kris Ruhling and Fletcher Dixon assisted us and made it all possible. Both of them are awesome and so as the whole team including Hamid! We will definitely recommend the Dealership and the people involved. More