Jessup Auto Plaza

Clean, professional, quick. Service advisors are the best and was able to answer all my questions. This is the only dealer I’ll use and I have been to other Cadillac dealers tha Service advisors are the best and was able to answer all my questions. This is the only dealer I’ll use and I have been to other Cadillac dealers that I never want to go back too More

We recently had the pleasure of purchasing a car, and we must commend our salesperson, Mario, for delivering an exceptional experience that was nothing short of remarkable. From the moment we walked into th must commend our salesperson, Mario, for delivering an exceptional experience that was nothing short of remarkable. From the moment we walked into the dealership, Mario’s warm and welcoming demeanor immediately set the tone for a smooth and enjoyable process. He demonstrated an impressive blend of professionalism and approachability, making us feel valued and respected at every step. Mario’s knowledge of the vehicles was extensive, and he patiently answered all our questions, ensuring we felt confident in our decision. What truly set him apart was his ability to make the entire experience both quick and effortless; he streamlined the process, expertly guiding us through each stage without any pressure or hassle. Additionally, Mario’s sense of humor and friendly nature made the experience genuinely fun, transforming what could have been a stressful task into a memorable and enjoyable event. His dedication to customer satisfaction was evident in every interaction, and we left the dealership not only with a fantastic new car but also with a deep appreciation for the outstanding service we received. Thank you, Mario, for your exceptional professionalism and for making our car-buying experience so delightful! This next part has nothing to do with our experience with Mario, but we feel it's appropriate to bring up one issue we had with our experience. Jessup Auto Plaza has an area of opportunity when it comes to the payment process for down payments. Due to faulty machinery, or possible fibs told by Art in finance, we were not allowed to use our debit card to make our down payment. Not only was this an inconvenience for our purchase, but it also meant we were charged a fee for using a credit card. We did not want to use a credit card for this purchase, nor do we think we should have been responsible for Jessup's faulty technology. The process and "errors" did seem like a bit of a scam. Definitely not acceptable for the type of purchase that is buying a car. More

Daniel is always very knowledgeable and helpful. I am always able to get status updates and know when to expect my vehicle to be ready for pickup. I am always able to get status updates and know when to expect my vehicle to be ready for pickup. More

Friendly customer service, and a comfortable clean waiting area provided. Job completed in a timely manner and delivered upon completion. waiting area provided. Job completed in a timely manner and delivered upon completion. More

Everyone from sales to finance were very nice. personable and helpful. I came in at the end of day and I was happy that i didn’t feel rushed personable and helpful. I came in at the end of day and I was happy that i didn’t feel rushed More

I am a long time, loyal customer, and have always been completely satisfied, even impressed, with Jessup. Bought a fabulous Cadillac in 2014 and Jessup maintanence has kept it in perfect condition. Have a completely satisfied, even impressed, with Jessup. Bought a fabulous Cadillac in 2014 and Jessup maintanence has kept it in perfect condition. Have always had excellent folks in Service. More

Let them know I was in a hurry and they got me out of there in a timely manner. Was pleased with service there in a timely manner. Was pleased with service More

I had a really positive experience purchasing my new truck. From the initial phone call, to the test drive and finally the financing. truck. From the initial phone call, to the test drive and finally the financing. More

Stan and the service department go out of their way to serve you and provide answers to every question that you have serve you and provide answers to every question that you have More

Sean was great, and he really listens and is very helpful. Uber was a big plus. Great experience and my vehicle never goes anywhere else. helpful. Uber was a big plus. Great experience and my vehicle never goes anywhere else. More