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Jessup Auto Plaza
Cathedral City, CA
1,706 Reviews
When you arrive at the Jessup Auto Plaza service department, you will find the accommodations clean and well-lit. We have a nice customer lounge with T.V., complimentary Wi-Fi internet, Starbucks coffee, pastries and other creature comforts.
Jessup Auto Plaza has 44 Service Bays to ensure we can meet your needs in a timely manner. Our service technicians are ASE and GM certified. We have 2 GM World Class technicians and several GM Master techs so we can service or repair your vehicle to factory standards.
For larger repairs, the Jessup Auto Plaza Body Shop is state-of-the-art. We have all the high-tech tools and we use only genuine GM Parts. Our GM Master techs and GM World Class technicians can restore your vehicle to "like it never happened" condition, and our work is guaranteed for as long as you own your vehicle. Your vehicle safety and performance is nothing to gamble on. Bring it to Jessup Auto Plaza and rest assured your work order will be completed to factory standards. We work with all major insurance companies and we will take care of the details to get you back on the road.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:30 PM
Tuesday 8:30 AM - 8:30 PM
Wednesday 8:30 AM - 8:30 PM
Thursday 8:30 AM - 8:30 PM
Friday 8:30 AM - 8:30 PM
Saturday 9:00 AM - 8:30 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,706 reviews
January 07, 2025
Sean, is an excellent service technician, extremely knowledgeable about the vehicle and almost always able to diagnose issues immediately before being seen by the mechanic. Sean lets you know what you knowledgeable about the vehicle and almost always able to diagnose issues immediately before being seen by the mechanic. Sean lets you know what you can anticipate for future repairs and when I asked him about new Cadillacs he came me some great reasons to purchase another Cadillac. Sean is extremely professional and a good listener. More
by jedusa
Verified CustomerEmployees Worked With
January 07, 2025
I always receive wonderful service at Jessup! Wouldn’t want to take my vehicle anywhere else for maintenance. Wouldn’t want to take my vehicle anywhere else for maintenance. More
by ktaylor11558
January 07, 2025
Carlos is the reason I am a return customer, very professional, not pressured, just facts. Thanks professional, not pressured, just facts. Thanks More
by waroose
January 07, 2025
Great service the customer service rep was professional and courteous I would take my car back and courteous I would take my car back More
by jamesgeorgas
Employees Worked With
January 07, 2025
Sean Tisdale was great at communicating the status of my repair and informing me of the issues with my vehicle. When I initially arrived at the service department, there was an extremely long wait due to on repair and informing me of the issues with my vehicle. When I initially arrived at the service department, there was an extremely long wait due to only 2 members of the service department present at the front desks. After the initial drop off, I didn't have long waits. More
by richdoce
Employees Worked With
January 07, 2025
made our experience a pleasant one. Tony constantly checked to see how we were doing and giving us an update on our vehicle Tony constantly checked to see how we were doing and giving us an update on our vehicle More
by 751gman
Employees Worked With
January 06, 2025
They put a gouge in my steering wheel! That was not good. I'm still going back because I don't really have a choice. They damaged my steering wheel, which is frustrating. Unfortunately, I That was not good. I'm still going back because I don't really have a choice. They damaged my steering wheel, which is frustrating. Unfortunately, I have to go back. More
by kevinpmcd
Employees Worked With
January 06, 2025
Daniel was great! He gave me honest feedback and provided an alternative solution to the problem I was having with my truck. He gave me honest feedback and provided an alternative solution to the problem I was having with my truck. More
by mrortiz05
Employees Worked With
January 06, 2025
Everything so far has been very enjoyable. I"m coming tomorrow to finish what we started and then I will be able to answer how I feel about the service and quality of the job. Ron the servic I"m coming tomorrow to finish what we started and then I will be able to answer how I feel about the service and quality of the job. Ron the service manager is a jewel to work with. Don Bellone More
by dbellone69
January 06, 2025
Remember the days when you made an appointment for an oil change and there would be a 15-20 minute delay? I guess that was before dealerships started overbooking time slots to make as much money as they coul change and there would be a 15-20 minute delay? I guess that was before dealerships started overbooking time slots to make as much money as they could possibly squeeze out of people, let the customer be damned. I was at your dealership at 6:45 AM for a 7 AM appointment (even though the intake time says 7:15) and I had to wait over two hours for a simple oil change. Totally unacceptable. My agent was Patrick but I checked Ron because Patrick isn't listed. More
by ADM
Employees Worked With
