Jessup Auto Plaza - Service Center

This was my first time getting my vehicle serviced, and I was disappointed with the customer service I received. Maybe there was a shortage of staff, but I was never acknowledged, meaning “we’ll be right wit was disappointed with the customer service I received. Maybe there was a shortage of staff, but I was never acknowledged, meaning “we’ll be right with or “hello” or directing me to the right area. My request to check my air filter was ignored by the technician. My vehicle wasn’t washed, and a personal item was moved even though it wasn’t in the way of servicing my vehicle. After writing a bad review, the service manager sent a mobile technician to check my air filters. My cabin air filter was filthier than the main one. The technician replaced them both. I didn’t realize my clogged air filter was affecting my vehicle’s AC flow. I just wish my request to check the air filter would have been done without question! I felt like I had to convince everyone that my air filters needed to be checked. More

Vehicle service was completed on time and check in was easy. There were no problems. easy. There were no problems. More

Timely and efficient! Thank you for the attention to my details! Janis Avedesian 760.799.6639 Thank you for the attention to my details! Janis Avedesian 760.799.6639 More

Brandie was very professional and friendly. She kept us informed during the whole process and our car finished when promised. She kept us informed during the whole process and our car finished when promised. More

RUBEN AND AMANDA WERE THE BEST. I'VE NEVER BEEN TAKEN CARE OF BETTER EVER! I'VE NEVER BEEN TAKEN CARE OF BETTER EVER! More

Dependable and professional service that I can always count on. Worth the extra drive from our home. count on. Worth the extra drive from our home. More

your service representatives are wonderful. Your body repair for our vehicle was perfect. we are completely satisfied. Your body repair for our vehicle was perfect. we are completely satisfied. More

Prompt service excellent attitude on the whole a pleasant experience. you are my go to dealer for service experience. you are my go to dealer for service More

David was excellent. It always takes over 30 mins to receive my vehicle after services and payment is completed. This time it took over an hour because my key was misplac It always takes over 30 mins to receive my vehicle after services and payment is completed. This time it took over an hour because my key was misplaced. More

Jessup has been trusted with our families vehicles for over 20 years. David was polite and responsive with a smile. Great service. over 20 years. David was polite and responsive with a smile. Great service. More