Jessup Auto Plaza - Service Center

I authorized a credit card charge for the order of a part my car needed. After waiting over 4 months for the part, I cancelled the order and bought it online from a GM parts distributor. It took over 3 mon my car needed. After waiting over 4 months for the part, I cancelled the order and bought it online from a GM parts distributor. It took over 3 months after the order was cancelled for Jessup to send me the $906.00 refund. Customer service from the parts department and accounts payable department was abysmal. More

They were very helpful taking care of a problem with the tire after my purchase. So far I am satisfied with jessup as a dealership. tire after my purchase. So far I am satisfied with jessup as a dealership. More

Excellent service! Made for a pleasant experience overall. Thanks to Jessup Auto for your quick help. Made for a pleasant experience overall. Thanks to Jessup Auto for your quick help. More

David was polite and knowledgeable. He always kept me updated on status of my car. He always kept me updated on status of my car. More

I made an appointment for 9;30 at 10::5 my car was finally taken. Initially the advisor could not find any record and did not look at the email received confirming my date / time. I remembered all th finally taken. Initially the advisor could not find any record and did not look at the email received confirming my date / time. I remembered all the times I took my Cadillacs in for service and felt like servicing my car was appreciated More

Reputable business. Professional experience staff. Have purchased my last 4 pickup trucks from this dealership. 100% satisfaction every time. Professional experience staff. Have purchased my last 4 pickup trucks from this dealership. 100% satisfaction every time. More

The work was thorough and I believe well done. I waited four hours for them to complete it. And yes I had an appointment. I waited four hours for them to complete it. And yes I had an appointment. More

David performed wonderfully, he greeted me with a good morning, He assisted me in checking me in and setting up my car for service. David reviewed with me what was going to occur during the service along morning, He assisted me in checking me in and setting up my car for service. David reviewed with me what was going to occur during the service along with the cost. He asked all the proper questions during our interaction. David followed up once the service was completed. Unfortunately, when I arrived to pick up my vehicle, David was not available to check me out since he was assisting another customer, he did thank me for my patronage of Jessup More

My family and I have been doing business with Jessup for a few years and have leased and purchased several Cadillacs at the dealership. We get all of our warranty and scheduled maintenance done there in the a few years and have leased and purchased several Cadillacs at the dealership. We get all of our warranty and scheduled maintenance done there in the friendly and professional service department. We have also used their bodyshop to repair damages and they have always done a great job and are fairly easy to work with. More

Ron is great and is always available when I have a question about my car. question about my car. More