Jim Butler Chevrolet

Just purchased my third new vehicle in past 5 years. Always paid cash with no trade in for dealer to mess with so I would think I would be the kind of customer they would like. But I am getting very dis Always paid cash with no trade in for dealer to mess with so I would think I would be the kind of customer they would like. But I am getting very discouraged with them. The previous purchase I had had a couple of problems. I got it home, got licensed then found no front license plate holder so I purchased one. Had to open hood to install but hood wouldn’t open. Took back to Butler they installed new holder. Said the instructions for opening the hood was in manual. Car didn’t have one. Just purchased another new vehicle, got licensed, found some screws for license plate holder missing. Also noticed one of the 4 valve stem caps was missing. All of these are minor cheap to buy things but it makes you wonder if you could trust this dealership to do any service on your vehicle. This is SLOPPINESS and should be addressed! Are you listening Brad Sowers? Walk the talk! More

impersonal service, although we understand that this is a large dealership. Regardless, it still seems this could be improved. large dealership. Regardless, it still seems this could be improved. More

Would definitely purchase from jim butler again. My salesman Jonathan Osborne was the man with helping me close a deal . Highly recommend ! My salesman Jonathan Osborne was the man with helping me close a deal . Highly recommend ! More

Back in October I had my oil changed and had them look at my rear wiper that was not working. After over 4 hours there, they told me they would have to order a part and quoted me a price of over $400. My h my rear wiper that was not working. After over 4 hours there, they told me they would have to order a part and quoted me a price of over $400. My husband ordered the part off Amazon for $65 and had it fixed within 35 minutes. That should have made me think twice but I still came back for another oil change this month. I checked in for my appointment early and there was some recommended maintenance that was due. I asked the sales associate how much time that would add and he said approx. 30 min so I agreed. I asked for an estimate on total time and was told 1.5-2 hours. I watched him stamp "WAIT" in two places on the paperwork as I said I would be waiting in the waiting room. Over two hours later and I am still sitting in the waiting room and finally decide to ask for an update only to find out that my truck had already been done and sitting in the parking lot for over an hour!!! The sales associate had brought my paperwork out and left it at the desk and never said a word. The manager was apologetic and offered to give me a discount, he said $100 but when looking at my paperwork when I got home it was actually only $25. Also, when leaving I realized that the sales associate had already left for the day (it was an absolutely gorgeous Friday afternoon) while leaving me in the waiting room for over an hour after my truck had been finished. So between the attempt to charge me over $400 for a part that cost $65 and took my golf pro husband 30 minutes to install, the absolute lack of respect for my time and my business, the dishonesty about taking money off (honestly, why say you took $100 off when you took $25 off-what was the point?), and a sales associate that went home to enjoy the beautiful Friday afternoon while I sat all afternoon in their waiting room, I have to say I think I'm done with Jim Butler. More

Pleasant atmosphere and Blake followed up with me recently. I would like to be a repeat customer or reccomend this business. recently. I would like to be a repeat customer or reccomend this business. More

Excellent attention to the whole process, true to their word and flawless delivery. Bryan was top level from start to finish word and flawless delivery. Bryan was top level from start to finish More

I had an appt at 11AM. My car went in right away for an oil change/tire rotation and emissions. I walked out 2 1/2 hours later. This did not make me happy. And, the cost i My car went in right away for an oil change/tire rotation and emissions. I walked out 2 1/2 hours later. This did not make me happy. And, the cost is too high. I could have gotten it done cheaper at Midas or Ziffy Lube, I know because I Goggled it while I waited in your lobby. They said it was due to the price of oil but other companies aren't charging that much, $100.00+. I will be taking my car elsewhere next time for this type of service. More

Requested service completed on time. I asked to have my battery checked and they came back with it is OK instead of saying I needed a new battery I use a cane so they even backed my Su I asked to have my battery checked and they came back with it is OK instead of saying I needed a new battery I use a cane so they even backed my Suburban into the service area so I did not have to walk far to get on it. More

Very pleased with my purchase sales. Staff was great very professional and knowledgeable. Thank you Staff was great very professional and knowledgeable. Thank you More

Excellent Customer Service. I really enjoy talking with the service people about the upcoming service and how I can do preventative maintenance! They are always very helpful! I really enjoy talking with the service people about the upcoming service and how I can do preventative maintenance! They are always very helpful! More