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Jim Butler Chevrolet

Fenton, MO

Overview
Employees
Reviews
Vehicles
4.3
7,703 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,703 reviews

June 07, 2023

The online website said oil changes take 75 minutes or less, however it took them 2 hours and 15 minutes. When I asked what the issue was, since the website said 75 minutes or less, they just blew me off. More

by rhealene2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know
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Jun 09, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your experience didn't live upt to your expectations. We are confused as to which website you are referring to as our website doesn't mention a wait time on the menu or while scheduling. We normally quote 90 minutes to 2 hours for oil changes. We are glad that we were able to get you completed close to that. In the future, if 2 hours is too long you can utilize our shuttle or drop off option. We hope that this information has been helpful and hope to see you for your next service.

Jun 09, 2023 -

rhealene2017 responded

Your website. https://www.jimbutlerchevrolet.com/NewServiceExperience And I quote: "Our Quick Lube service will provide you with an immediate check-in and check-out for your oil change and tire rotation. Only taking an average time of 75 minutes or less!"

June 07, 2023

Hasn't taken responsibility for breaking my Sirius XM functionality and basically told me it wouldn't have happened had I not requested a 3rd key be made. More

by OMAXTWO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayla
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Jun 10, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. During my investigation I learned that you are correct. Us programing the third key caused a module to fail in your vehicle. I learned that it was explained to you that this is at no one's fault, but this sometimes happens with vehicles like yours. I also learned that there are options to address your concern. If you wish to further discuss your experience, please reach out to our Service Manager Gene Wondell at (636) 717-3030.

June 07, 2023

My car was in the shop for 8 days. Emissisons Warranty covered the repair. After 2 hours of picking up the car, the check engine light went back on. I took it back to the shop and more More

by teraz12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Jun 09, 2023 -

Jim Butler Chevrolet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (636)717-3030 to discuss your concerns, as your satisfaction is of utmost importance to us.

June 07, 2023

Sales and financing were very helpful. Really listened and found the perfect fit for me. More

by mastersondonna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I’m horrible at names. I don’t remember.
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Jun 09, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

June 07, 2023

Great service and very very nice. Got my truck out in a decent time frame More

by alexandersantoro7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
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Jun 09, 2023 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!

June 07, 2023

I was pleased with the service I received. The service person was helpful and courteous More

by peggy.lefarth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
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Jun 09, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

June 07, 2023

They were great to work with. Low pressure, provided great information, knowledgeable and they stayed late to help complete my car purchase. I will be buying from them again! More

by kellycamrud
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Cox, John Zensen, Justin Willis
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Jun 10, 2023 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

June 07, 2023

Everything was great. Took a while for the transaction to go thru but to be expected. More

by leahstewart78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stacey Thornton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2023 -

Jim Butler Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

June 07, 2023

Attentive, helpful, made things goo when things were difficult. Made life interesting. Tried to keep things pertinent. More

by TWOMORETIMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2023 -

Jim Butler Chevrolet responded

Thank you for choosing Jim Butler Chevrolet, INC. as your first choice for all your automotive needs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 07, 2023

They found the vehicle that I wanted quickly, at the payments that I needed. I would purchase from here again. More

by smoenkhoff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Palmer
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Jun 10, 2023 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

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