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Jim Butler Chevrolet

Fenton, MO

4.3
7,703 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,703 reviews

January 10, 2023

Vehicle was not ready to be sold ,ie expired paperwork that is required by the sate More

by rukajadi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Justin Willis
Jan 10, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that this happened. As I explained during your visit, sometimes our finance managers are unclear of the titling requirements when passing title work. I will be sure to speak with the finance director regarding your concern, as we do understand the inconvenience. We are glad we were able to get this taken care of for you. If you wish to further discuss your visit, please reach out to me directly at toden@jimbutlerchevrolet.com.

January 10, 2023

FROM THE FIRST PHONE CALL IT WAS NOT GOOD. NO ONE SEEMED TO KNOW WHAT WAS FOING ON. More

by sam I am
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DO NOT REMEMBER THE NAMES
Jan 10, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your experience didn't live up to your expectations. If you wish to further discuss your experience, please reach out to me directly at toden@jimbutlerchevrolet.com.

January 10, 2023

All I can say is the service department always provide the best customer service and repair service I've ever experienced. A special thanks to Kim Hausman and Tim Rhame. More

by lamonteperry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon! We can't wait to see you again, have a great day.

January 10, 2023

Always a pleasure to work with Kim. Sometimes not happy with the time it takes to get things done but Kim always makes it better More

by 3fernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2023 -

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

January 09, 2023

Everyone at Jim Butler was wonderful to deal with. They made the process swift and convenient. More

by jennifercobin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Mason
Jan 09, 2023 -

Jim Butler Chevrolet responded

Hi, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, Jim Butler Chevrolet, INC.

January 09, 2023

The sales tactic they have here is the wear down method. TERRIBLE WASTE OF TIME. Stacy the finance guy lacked professionalism, and class. He felt is was good to tell a client he owns a Range Rover and 5 BMW More

by Dissatisfied Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Stacey Thornton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Varney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stacey Thornton, Jr.
Jan 09, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that you feel that your time was wasted. If you wish to further discuss your visit with management, please reach out to my sales manager directly at trhame@jimbutlerchevrolet.com. He is well of your visit and will be more than happy to discuss it with you. We wish you the best of luck in future endeavors.

January 08, 2023

Received courteous and reliable service. The process was fully explained and everyone performed admirably. Was great full for the coupon. More

by frnk_bent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Jan 09, 2023 -

Jim Butler Chevrolet responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We sincerely thank you for the positive review, and look forward to seeing you again soon!

January 06, 2023

Excellent service from sales to finance. Both departments were very responsive, knowledgeable and patient with questions. More

by Moriarity
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Vallee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2023 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Our entire team works hard to work with your budget and get you the best deal. Thanks for highlighting some of our staff who helped make this such a great experience! We're always here with the same great service whenever you need service or another vehicle!

January 06, 2023

Almost $100 for a oil change! When their sister dealership Jim Butler Kia charges half that! With free tire rotation. I only came because Jim Butler Kia was booked until end of More

by kaitlyngonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Jan 06, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. Unfortunately, your concern involves the manufacturer. The price for oil is less expensive for the Kia brand than it is for Chevy. We have no control over what the manufacturer charges. If you wish to further discuss your visit, please reach out to me directly at toden@jimbutlerchevrolet.com.

January 06, 2023

9 month old 2023 2500 HD, 4x4 system will not engage, dealer had the truck for 6 days to diagnosis, didn't happen, had to pull the truck as it was needed for business use. Paid extra for 4x4 on the truck More

by igunner
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Gaulden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. I would like the opportunity to investigate your concerns. Please respond to me directly with your name, VIN, and contact information to toden@jimbutlerchevrolet.com. I look forward to hearing from you with hopes to turn your opinion around of our business.

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