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Jim Butler Chevrolet

Fenton, MO

4.3
7,684 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,684 reviews

May 12, 2022

This isn’t my first vehicle from this dealership. I will always continue to use Robert Mason. I’ve never met a more professional and honest sales rep and this company should be very happy to have suc More

by Haris.V
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Mason
May 13, 2022 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon! We are always more than happy to assist you if anything else comes up. Take care!

May 12, 2022

Great as always. This is our fourth vehicle from Jim Butler. Everyone we've dealt with from sales to service; has been friendly, honest, and efficient. Our Equinox ha More

by bcforbes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Saettele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Johnson
May 13, 2022 -

Jim Butler Chevrolet responded

Hi, we are so pleased you enjoyed your visit to Jim Butler Chevrolet, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 11, 2022

Customer service was awesome everybody were friendly and nice and I left very pleased I love my car More

by williamsjackie74
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilcox Yorama
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Brinley
May 11, 2022 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!

May 11, 2022

Kim H in service was outstanding! Excellent customer service and great communication. My problem is that the the car came back with the AC/Heat non operational. Upon investigation the More

by jwklump
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize that your visit didn't live up to your expectations. We also apologize for the inconvenience. If you would like to reach out to me directly to let us know how we can compensate you for this please reach out to me directly at toden@jimbutlerchevrolet.com.

May 10, 2022

Unimpressed. Purchased a car from them a few years back and was very satisfied. Both with the car and the dealership. Not so much this time. More

by fatman1027
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not listed
May 10, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. If you would like to further discuss about how you were unimpressed please reach out to me directly at toden@jimbutlerchevrolet.com.

May 10, 2022 -

fatman1027 responded

No thank you. Words don’t matter, as much as actions. That said, I’ve purchased from you in the past. I will be in the market again in June. I still believe in the quality of Jim Butler vehicles, so I’ll look at your inventory. Just second to Bommarito, who gets first opportunity. They knew what to do with this opportunity; they sold me the vehicle I wanted at a great price and Trent in finance cut the interest rate I was paying on my trade by 62%. Great vehicle, great interest rate and Outstanding customer service. They get first chance in June. But Jim Butler is second. Albeit a very distant second after this last experience.

May 10, 2022

I have purchased 4 vehicles and leased 1 vehicle from Jim Butler. I am always treated with respect and courtesy. I have never left feeling like I didn't get the best deal possible. Jim Butler is easy to w More

by LINDSAYPASHIA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Reckert
May 11, 2022 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Thanks for highlighting some of our staff who helped make this such a great experience! Please come see us for any future needs.

May 10, 2022

Wonderful sales and finance team. Walked me through everything very patiently. Made my new car purchase a wonderful experience! More

by whales4neub
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Saettele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cannot remember finance person
May 11, 2022 -

Jim Butler Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

May 09, 2022

My only concern was if I make an appt for mon it shouldn't take until Thurs to look at it More

by mcguire1112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill
May 09, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize that your visit didn't live up to your expectations. We also apologize that your appointment time wasn't properly explained to you. This time is set aside for you to speak with your advisor and to get your vehicle checked in. From there your vehicle waits fo r the next appropriate service tech. For request other than routine maintenance it is required for your vehicle to see a journeyman tech. We are diligently working to improve on our customer wait times. We truly value your business and hope that our efforts to improve are evident in future visits.

May 09, 2022 -

mcguire1112 responded

Thank you for the further explanation.

May 09, 2022

I have been there 2 times in last 30 days for an oil changes in 2 vehicles. 1st vehicle took 3 hours. 2nd vehicle I voiced I didn’t want to wait 3 hours again. I was assured it was gonna be 90 minutes o More

by STACYH1414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. I will be sure to speak with the service director regarding your concerns. We are diligently working to improve on our customer wait times. We sincerely value your business and look forward to your next visit!

May 09, 2022

Our warranty repair was completed quickly and professionally! Thank you to Bill and his team in the Butler repair department! That lifetime warranty was a true lifesaver! More

by John & Nic
Recommend Dealer
Yes
Employees Worked With
Bill
May 09, 2022 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

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