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Jim Butler Chevrolet

Fenton, MO

4.3
7,624 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,624 reviews

April 11, 2022

Jim Butler charged me for a rental car when my vehicle was covered by warranty. Plus didn’t fix the problem. More

by kellyhaverstick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nicole in Service was the only one that understood
Apr 11, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize that your visit didn't live up to your expectations. We understand and share in your frustration that GM and Ally have changed the rental policy. While we wish we had control over this, we do not. We have been careful to stay competitive with the market. We are glad to say that we have the cheapest daily rate for rentals in the STL area with out deposit.

April 11, 2022

The service department get you in guickly, find out what the problem is and inform you, they fix your car explain what the problem was and you drive away totally satisfied, I will continue to get my car ser More

by sandrasoloman467
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wyatt
Apr 11, 2022 -

Jim Butler Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Butler Chevrolet, INC.! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jim Butler Chevrolet, INC.!

April 11, 2022

Quality of work is good. 2 hours for an oil change and tire rotation is way too long. More

by benjamin6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Saettele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox, Melissa Perez, Mike Johnson, Gene Wondell
Apr 11, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize that your visit didn't live up to your expectations. We quote 90 minutes for our oil changes. We apologize that your visit went over this threshold. We are diligently working to improve on our customer wait times. We truly hope that our efforts to improve are evident in future visits.

April 11, 2022

Kim, love you by the way, her energy will smooth very knowledgeable and she is beautiful. I felt love and warm the entire time I was there based off of this wonderful being. Also mad shout out to the ind More

by ronaldturner252
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2022 -

Jim Butler Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

April 11, 2022

This is my normal dealership, my most recent service had me waiting from January until April for a part for my truck. The disappointing part of my service was when my initial point of contact apparently re More

by tammy_cameron12
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill, Nichole, Mike Johnson
Apr 12, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback and for bringing this to our attention. I will be sure for to speak with our service manager regarding your concerns. We sincerely value your business and look forward to your next visit!

April 11, 2022

They broke my new side moldings, then called and said it would be 5 days before they get replacements in to attempt again. We are now approaching a month and still nothing. More

by householder71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rebecca
Apr 12, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize that your visit didn't live up to your expectations. I will be contacting you directly this afternoon to discuss your experience with us and to attempt to turn it around.

April 11, 2022

I have been using Jim Butler's service department for about 22 years now and they have always treated me well and done a good job. More

by Jack.Suetterlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
Apr 12, 2022 -

Jim Butler Chevrolet responded

Hi there, your satisfaction is our top priority. We're glad to hear we delivered such a great experience and have earned such a loyal customer. If there's anything further we can do for you, we are happy to help!

April 11, 2022

Waiting 2 hours for oil change/tire rotation is ridiculous. And they messed up my tire air gage and I have to go back...ugh! More

by HARTE8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize that your visit didn't live up to your expectations. We quote 90 minutes for our oil changes. We apologize that your visit went over this threshold. We are diligently working to improve on our customer wait times. We truly hope that our efforts to improve are evident in future visits. We are more than happy to fix anything that we damaged. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

Apr 12, 2022 -

HARTE8 responded

I was informed of the wait after drive all the way there and i handed over my truck. When I called to scheduled the appointment would of been an opportun time to advise me of long waits.

April 11, 2022

I was very pleased how fast they completed my recall repair. Everyone was very nice. Kris checked me in and Rebecca did the paperwork both went above and beyond. They provided great customer service. Th More

by libbylandsbury
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rebecca and Kris
Apr 12, 2022 -

Jim Butler Chevrolet responded

We're pleased to know we have been able to exceed your expectations and really help you out! Feel free to reach out to us if you need anything. Have a wonderful day.

April 10, 2022

The staff at Jim Butler Chevrolet was very friendly and courteous. The sales team was knowledgeable. There was no pressure to buy, which made for an easy transaction. More

by kevin_wieser76
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Reckert
Apr 11, 2022 -

Jim Butler Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

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