Jim Butler Chevrolet

Mr. Donnie Reckett, was very professional salesperson and when had problem with all wheel drive on my 2022 equinox he got me in service appointment immed Donnie Reckett, was very professional salesperson and when had problem with all wheel drive on my 2022 equinox he got me in service appointment immediately. As far as your service department very courteous but when I pick up my vechile it was dirty on drivers side salt and dirt and had dirt and salt all over body, plus had 190 on miles in and stated on receipt miles out were 223, which wasn't true 240miles is what said said she would correct in computer correct miles out. I asked Kahala to correct on my receipt Kahala marked out miles to 240 on my receipt but did not initial which is unprofessional as far as I am concerned because anyone can scratch something out with out initials of your personal who did it. I had Mr. Reckett witnessed plus he witnessed my miles out before I left. Don't understand why 50miles were put on vechile and why it was drove in last weeks ice storm when it had been there since 23 of Feb. which Kahala informed me that afternoon that the system all wheel light service light came on. 26 of Feb Saturday Kahala informed needed a rear axle all wheel drive modular part replaced. She had to order part. 03/01/22 Tuesday I drove up to Jim Butler to get my plates from my trade in out of glove box, service personnel Chris went and got them out of vechile and said they were replacing part at that time. Pick it up 03/02/22 it was dirty on passenger side no paper to protect floor and salt and street dirt on body and in seems of doors from being drove on roads. 50 miles were put on vechile when it was already diagnosed and was supposed to be park till parts came in which in fact it wasn't it was drove the weekend before the 1st/ 03. I plow and salt for work I know what salt and grim is from driving in icy weather conditions. I wasn't very happy about that. New vechile and no consideration to keep it clean inside and no washing from driving in icy weather which I am still not understanding why anyone needed to drive it when waiting for part? Test driving after fixed on 2nd of March wouldn't have gotten it that dirty cause it was 68degrees and roads were fine. I didn't return vechile your company supplied me while mine was there in shop that condition, really expected more consideration. Sincerely MaryJo Bradford More

I had an older passenger van. Really wanted A newer one. I called Butler and talked to Fuzz. Yes a couple available. We went looked online at the dealer available vans. Found Really wanted A newer one. I called Butler and talked to Fuzz. Yes a couple available. We went looked online at the dealer available vans. Found one. Drive it liked it , bought it. Pain free service all the way from walking in the door , to walking out, Very pleasant people working there . If you need A new. Or newer. Vehicle. Go to Butler In Fenton More

Jay was great to deal with. The process was quick and there were no issues. All things that were found were fixed in a timely manner The process was quick and there were no issues. All things that were found were fixed in a timely manner More

Very good service. Robert and Tim made everything seamless in the process thank you both Robert and Tim made everything seamless in the process thank you both More

I went in to have my Jeep appraised and worked with Jeff Hutchinson. He was the best salesmen I had worked with all day. I went to 6 different dealerships that day. He was personable, honest and easy to tal Hutchinson. He was the best salesmen I had worked with all day. I went to 6 different dealerships that day. He was personable, honest and easy to talk with. If you are in the market for a vehicle I would recommend asking for Jeff. 10/10 More

The service advisor was Friendly, accomodating. Even though the parts were not in stock they still met the delivery time. Even though the parts were not in stock they still met the delivery time. More

I’m a little upset that I had to pay another $200 deductible. I know it turned out to be a new issue but this new issue was not there and was caused by what the mechanic had just worked on. I asked t deductible. I know it turned out to be a new issue but this new issue was not there and was caused by what the mechanic had just worked on. I asked that My sales person call me back after I picked up my car but he did not. I would appreciate if his supervisor/manager calls me back to discuss this issue. More

Great experience dealing with Brian at Jim Butler Chevrolet would recommend them to anyone Thanks Chevrolet would recommend them to anyone Thanks More

I went to look at a specific truck. They informed me something was wrong with it. Found me a newer truck and sold it to me for about the same price. AJ was amazing in handling everythin They informed me something was wrong with it. Found me a newer truck and sold it to me for about the same price. AJ was amazing in handling everything. More

My vehicle was sent to a nearby trailer hitch company to have a hitch installed. It came back nothing like I expected. It looked as though an elementary school student did the work. Jim Butler agreed to have a hitch installed. It came back nothing like I expected. It looked as though an elementary school student did the work. Jim Butler agreed to order a hitch and other parts needed to redo the job correctly. Their accessories department removed the hitch that the hitch company installed and redid the job correctly. A bit of a hassle, but in the end the job was done the right way. More