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Jim Butler Chevrolet

Fenton, MO

4.3
7,748 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,748 reviews

February 13, 2020

Warranty Work Quick turnaround. My service assistant also advised I was due for a free oil change and tire rotation. She called me when the work was completed and w More

by twilliams26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Merrick
Feb 13, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again!

February 13, 2020

Service Dept. -- received a call from Butler Chevrolet saying there was an update due ,scheduled an appointment and had the work done . excellent service, in and out w More

by kssdjs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again!

February 12, 2020

Service was excellent. Gave me a shuttle home fairly quickly. Loved the doughnuts and coffee! Only complaint oil change was a little pricey! Take care. More

by SEVENMIGUEL73
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again!

February 12, 2020

rude and way too long I hate giving negative reviews however, this is the first time I have gad a bad experience there. The guy that checked me in was very rude and it too More

by sandra.page00@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don;t remember
Feb 13, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback, Sandy. We're sorry to hear that you didn't have a good experience with your Service Advisor. We are certainly concerned about that and would appreciate discussing it with you so we know what exactly was said. If you would like to do so, please reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com or 636-717-3017.

February 12, 2020

2 hours to complete a scheduled oil change is a tad too long.Waiting room helps. Nice not to have a light bulb to replace this time...Lol More

by rnsroost
Recommend Dealer
Yes
Employees Worked With
Melissa Perez
Feb 13, 2020 -

Jim Butler Chevrolet responded

Thank you for sharing your feedback with us. We do apologize for the longer than usual wait time for your oil change package. Our normal wait time for this service is 90 minutes, but our high volume of customers unfortunately resulted in longer than usual wait times on the day you visited us. We are constantly working improve wait times for our customers and have cut back on scheduled appointments to attempt to rectify this problem. We hope your future visits with us are faster and more pleasant.

February 12, 2020

Service All work completed as requested. On time per appointment time. Price was very responsible and the waiting area was very nice. The free wash is a nice More

by trimblej
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Kircher, Mike Johnson
Feb 13, 2020 -

Jim Butler Chevrolet responded

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to seeing you again!

February 11, 2020

Go see Tony Palmer in sales. He knows automobiles and will go out of his way to make sure your taken care of. A great guy! More

by EVANSSPEED
Recommend Dealer
Yes
Employees Worked With
Tony Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2020 -

Jim Butler Chevrolet responded

Fantastic! Thank you so much for your positive feedback! We’re very glad to hear that Tony was able to ensure that you had such a great experience with us.

February 10, 2020

Recall Service Call The service writer was pleasant and helpful. He let me know how long the wait would be. He was only off by about 20 minutes. I didn't find that More

by djbrevard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Kircher
Feb 11, 2020 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

February 10, 2020

Got me In right away and did the job in a hour because bad weather was coming in. Explained everything was great service all around More

by tinajackson694
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Feb 10, 2020 -

Jim Butler Chevrolet responded

Thanks for the awesome review, Tina! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to seeing you again!

February 10, 2020

It was a quick, painless process in which I got a great deal on a really nice new truck. Very happy with the whole experience. More

by shellers96
Recommend Dealer
Yes
Employees Worked With
Chris Saettele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Jim Butler Chevrolet responded

Fantastic! Thank you so much for your positive feedback! We’re very glad to hear that Chris was able to ensure that you had such a great experience with us. We hope you enjoy your new truck for many years to come!

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