Jim Butler Chevrolet

Oil Change and Tire Rotation Took Nearly 3 hours I received a few coupons with the purchase of my car for a free oil change and tire rotation. I didn't expect that it would take almost three hours to I received a few coupons with the purchase of my car for a free oil change and tire rotation. I didn't expect that it would take almost three hours to complete. I mean I realize they weren't making any money on the free coupons but c'mon.. Luckily there is a charging station for my phone and tv or I wouldve gone insane. Don't let this reflect on my buying experience, that was ABSOLUTELY amazing. But the service dept was disappointing. More

Mike was fantastic with getting my truck in and out for service. Mike was extremely pleasant to deal with and my truck was serviced as explained and completed on time. Exemplary customer service! service. Mike was extremely pleasant to deal with and my truck was serviced as explained and completed on time. Exemplary customer service! More

service always great while under warranty two and a half months to get the airbag repaired was totally unacceptable. Mike Johnson did an fine job was the upside to all of this. two and a half months to get the airbag repaired was totally unacceptable. Mike Johnson did an fine job was the upside to all of this. More

Persistent Transmission Problem The folks at Jim Butler Chevrolet are generally good to work with. The only exception is a persistent transmission problem they have not been able to The folks at Jim Butler Chevrolet are generally good to work with. The only exception is a persistent transmission problem they have not been able to fix. On cold days, my Silverado revs and jolts into first gear. It’s jarring to the point that you’d think you were rear ended. I’m hoping they can figure something out before the transmission is ruined. More

Oil Change Tried to sell me on services not in my owners manual. An oil change should be completed within 1 hour of the appointment, it typically takes 2-3 hour Tried to sell me on services not in my owners manual. An oil change should be completed within 1 hour of the appointment, it typically takes 2-3 hours. More

Service and warranty work Had oil change and tire rotation performed, also had a couple of warranty items performed as well. All the work was performed in a professional and ti Had oil change and tire rotation performed, also had a couple of warranty items performed as well. All the work was performed in a professional and timely manner More

WARRANTY WORK ON FRONT END MY REP THERE WAS BILL HE WALKED ME THROUGH THE WHOLE PROCESS GOOD JOB BILL.I HAVE HAD A BUMPY ROAD WITH THE SERVICE DEPT> SO NOW BILL IS MY GO TO GUY MY REP THERE WAS BILL HE WALKED ME THROUGH THE WHOLE PROCESS GOOD JOB BILL.I HAVE HAD A BUMPY ROAD WITH THE SERVICE DEPT> SO NOW BILL IS MY GO TO GUY THANKS More

Purchase of a used vehicle The salesmen were very through in making sure all my questions were answered prior to the end of the sale and very courteous in their presentation of The salesmen were very through in making sure all my questions were answered prior to the end of the sale and very courteous in their presentation of the vehicle. More

Great experience I received great service from Jim Butler Chevrolet on the purchase of my new vehicle. I was very Impressed with my salesman Brett Estes, very professi I received great service from Jim Butler Chevrolet on the purchase of my new vehicle. I was very Impressed with my salesman Brett Estes, very professional and courteous. I was also impressed with Stacey Thornton who made the financial process very smooth. Overall very good experience. More

2015 Acura MDX Haven't purchased from a dealership in decades. While stressful for me, I can imagine it could have been much worse. Salesman was quite helpful and Haven't purchased from a dealership in decades. While stressful for me, I can imagine it could have been much worse. Salesman was quite helpful and followed through on my satisfaction. Financing was favorable, just did not care for any warranty being tied to the financing. More