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Jim Butler Chevrolet

Fenton, MO

4.3
7,705 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,705 reviews

November 27, 2019

Great customer service As always, all of the staff was very friendly and informative. My services were done efficiently and faster than I had anticipated. They provided me a More

by taz081820
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Gibbons
Nov 27, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

November 27, 2019

Good Experience This has to be the best dealerships I've ever been to, the staff here is amazing and the service is great. Good customer service More

by tabronak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Timmons,and Bre
Nov 27, 2019 -

Jim Butler Chevrolet responded

Thank you for your 5-star review!! We sincerely appreciate your feedback and your business. See you next time!

November 27, 2019

I'm always happy with Jim butlers service staff very polite unhealthful very satisfied. I highly recommend Jim Butler Chevrolet had to go in for a recall and a few other minor things they put me in a br More

by springs1958
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Nov 27, 2019 -

Jim Butler Chevrolet responded

That's great to hear! We're always here to help and do everything within our power to make sure our customers have the best possible experience! We look forward to seeing you again!

November 27, 2019

More than expected Questions answered, concerns addressed, and everything was put out on the table so I had the overall picture. Relieved when I left and more than happy More

by rob.schulte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : John Zensen, Mike Marshall
Nov 27, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind feedback, Rob! We’re so blown away by your review. It made our day here at Jim Butler Chevrolet. We are honored that you chose us to trust with your vehicle purchase and our team was happy to share that experience with you! Thank you again for joining the Jim Butler family and we look forward to seeing you for your routine maintenance and future vehicle purchases!

November 27, 2019

Overall Great Experience I had multiple deals I wanted to look through and Scott did an amazing job walking me through each deal to show me which would be the best price. Afte More

by vianneyanime
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Johnson
Nov 27, 2019 -

Jim Butler Chevrolet responded

Thank you for such a great review! We work really hard to offer the best deals in the best possible environment, so we’re happy to see that reflected on your last visit. We made sure that Scott got the recognition he deserved. Hope to see you again in the future!

November 27, 2019

Eric Ruchala is the best I have dealt with ... ever. Butler is the most refined dealer from which I have purchased. Superb! As a former company president, I realize the commitment that entails. Excellenc More

by alembicmarketing
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Ruchala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schneider is a whiz at finance. Great experience!
Nov 27, 2019 -

Jim Butler Chevrolet responded

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us- and we agree, Eric is truly an asset to our team! We count ourselves lucky for customers like you. We look forward to working with you again!

November 27, 2019

Great experience I found the truck I wanted online. After talking to them by email I was excited to find they had it ready for me when I arrived. The whole experience More

by kylet1991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Dawson
Nov 27, 2019 -

Jim Butler Chevrolet responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Jim Butler Chevrolet. We wish you safe travels in your new vehicle and look forward to seeing you again for your next purchase or service!

November 26, 2019

Wasting my time I made an appointment for oil change, nitro in tires being low and auto braking not working properly. Once arrived, told I’d have to make another appo More

by socowi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I’m not sure of guy...blonde hair. The girl who checked me out had long dark hair and again she was awesome.
Nov 26, 2019 -

Jim Butler Chevrolet responded

Thank you for sharing your experience with us, Sonja. We're very sorry to hear that you did not have the kind of experience with us that we strive to provide for our customers. We assure you that we truly do care about our customers and what is going on with their vehicles. We looked in to your history with us a little bit and did want to try to help with a few things. What Doug did not explain properly in regards to the nitro fill is that we recommend getting the nitro fill checked and topped off (if needed) about every six months. We did check your tires and top them off at your last visit. We reviewed the information that you provided regarding the auto-stop with your vehicle engaging when you stop your vehicle to park it. We understand that the auto-stop can be a bit confusing as it is a newer technology. It sounds like the system is operating normally, though. The vehicle doesn't know when you're stopping to park versus when you are stopping at a stop light. We do understand your concerns, though and would be happy to take a look. What seems to also have not been communicated properly is the recommendation to set another appointment. You would have been more than welcome to drop your vehicle off so we could look at the auto-stop feature, and ensure that it was working properly, but this repair would have needed to be looked at by a journeyman technician (a more highly trained mechanic). There is a delay to get work started by a journeyman so your vehicle repairs would not have been started until Monday or Tuesday even though you would be dropping it off on Thursday, because we do not have Journeyman technicians at the shop on the weekends. We recommend bringing your vehicle in early in the week so we can get your vehicle taken care of in the most efficient way possible. If you would like to discuss further, please feel free to reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com or 636-717-3017.

November 26, 2019

very satisfied Ed Kirk was very knowledgeable about my vehicle and spent as much time with me as needed to explain everything about it and help me set up things. I w More

by fhauler7296
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Kirk
Nov 26, 2019 -

Jim Butler Chevrolet responded

Thank you for such a great review! We work really hard to offer the best deals in the best possible environment, so we’re happy to see that reflected on your last visit. We made sure that Ed got the recognition he deserved. Hope to see you again in the future!

November 26, 2019

Good experience We worked with Kyle to find a Silverado 1500. He was very knowledgeable, friendly and patient. He showed us all the features of the truck. We actua More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Stahlman
Nov 27, 2019 -

Jim Butler Chevrolet responded

Fantastic! Thank you so much for your positive feedback! We’re very glad to hear that Kyle was able to ensure that you had such a great experience with us. We hope you enjoy your new truck for many years to come!

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