Jim Butler Chevrolet

Vehicle delivery The sales process went fairly well I thought. Was disappointed in the clean up of the vehicle. Had to air the tires up when I got home. They were all The sales process went fairly well I thought. Was disappointed in the clean up of the vehicle. Had to air the tires up when I got home. They were all down about 8 lbs of air. Still waiting for the drop in bedliner. Most dealers have those stacked up like cord wood. More

Purchased a new vehicle Jim Butler salesman "Kurt " and finance department made our experience in buying a vehicle very comfortable. They went above and beyond to make sure t Jim Butler salesman "Kurt " and finance department made our experience in buying a vehicle very comfortable. They went above and beyond to make sure to get the best rate possible to get our new vehicle when we thought not possible in our recent circumstances. We are truly grateful to each of them. More

Good service. Service and waiting area are good. Need more shuttle drivers, or ease up the loaner policy for those of us that have errands to run while we get our v Service and waiting area are good. Need more shuttle drivers, or ease up the loaner policy for those of us that have errands to run while we get our vehicle serviced. More

Easy to get service with or without appt. And employees are I have nothing but great experience with Jim Butler dealership in the 19 years i have been doing business with them. And will continue to do so. I have nothing but great experience with Jim Butler dealership in the 19 years i have been doing business with them. And will continue to do so. More

Tony Palmer is a awesome Tony was awesome he would not stop until he foun us a truck that was in our budget and my husband liked he also sold me my Cruze Tony was awesome he would not stop until he foun us a truck that was in our budget and my husband liked he also sold me my Cruze More

Staff was very efficient and helpful! Gary listened to what I was wanting in a new car and we discussed what cars the dealership had available. I was very excited to find my new car and Ga Gary listened to what I was wanting in a new car and we discussed what cars the dealership had available. I was very excited to find my new car and Gary made the overall experience enjoyable! More

Nearly two hour oil change.. Took nearly two hours for oil change with appointment.. ended up being late to work.. I could see if it was bigger repair?? Or even if would have b Took nearly two hours for oil change with appointment.. ended up being late to work.. I could see if it was bigger repair?? Or even if would have been told at time of appointment how long it took.. ughh.. More

MADE WHAT WAS WRONG, RIGHT. My experience at JIM BUTLER CHEVROLET didn't start out excellent by a long shot. I was hunting for used dodge trucks on auto trader when I found a 20 My experience at JIM BUTLER CHEVROLET didn't start out excellent by a long shot. I was hunting for used dodge trucks on auto trader when I found a 2011 RAM 1500 listed through JIM BUTLER. I discovered that JIM BUTLER was still opened so I called looking for additional information that wasn't on the listing. I talked to "GATOR", JIM BUTLER'S phone and internet sales rep. He answered all off my questions and then asked if I wanted to come out and see the truck. I said yes, and that I would be out the following day after work. GATOR said that the truck would be out front and gave me the name of a sales rep to ask for when I arrived. When I arrived, the truck was not out front as promised. I found the sales rep whose name I was given. He mentioned that he tried calling me twice during the day. We discovered that the phone number he was calling was off by one number. He stated "They were doing a few little thing to the truck and that it would be brought out as soon as they got done." My parents were helping me with the down payment so I stepped outside to wait for my dad's arrival. When my dad arrived the sales rep came up to me telling me they were still doing "Little Things" to the truck. I asked, "How long were these little things going to take because my dad was pressed for time." He replied, "Next week." I waited 7 days with no updates on the truck. I e-mailed the sales rep, rather frustrated, asking what was wrong with this truck that its taken this long to do "little things." He told me all the different stages their used vehicles go through before they are resold. Not to mention the truck had to go to a dodge dealership to get 2 safety recalls taken care of. I waited a few more days when the sales rep called me saying that they were waiting on front seat covers and asked me what I wanted to do. I replied, "I want to see and drive the truck." He gave me the name of another sales rep because he was off the following day. When my dad and I arrived. we found the truck on the lot. We started giving the truck a good look over. We could tell that the truck had been sitting less than 15 minutes because we could feel the heat coming off the motor. I went inside to find Bill aka "FUZZ". Bill came out with the keys. I asked Bill to open the hood because I wanted to listen to the motor as Bill started it. The battery was deader than a door nail. Bill jump started the truck then we went for a test drive. During the test drive I could only find one thing that needed attention other than the battery issue. There was just a little play in the front end. I agreed to buy the truck. Bill said he would have both issues addressed before I picked the truck up the following night. When I picked up the truck there was no problems with the truck starting so I assumed that the battery issue was resolved. As I drove home I discovered that the front end play was not fixed. When I left for work the following day the battery was dead again. I had no choice but to text Bill at 6 in the morning on his day off. He told me to get the truck jumped and bring it back out to JIM BUTLER. He would get me a rental at their expense. They gave me a CHEVY TRAVERSE. Bill called me the following day asking me how the rental was working out. I told him that it wasn't because I wasn't able to do some of the jobs I needed to do because it was not a truck. He asked me to bring the rental back out and he would get me a truck. When I arrived, he loaned me a 2014 CHEVY SILVERADO from their used truck department. JIM BUTLER'S SERVICE DEPARTMENT found that I had a malfunctioning computer module and replaced it under the warranty. They also fixed the play in the front end. Long story short, my sales rep, Bill "Fuzz" went above and beyond to make sure the repairs were done right and that I didn't have to miss work while the repairs were being made. More

Customer service was very friendly and helpful I scheuded a oil change. very friendly and professional upon upon arrival and compltion I will use Jim Butler Ch was very friendly and helpful I scheuded a oil change. very friendly and professional upon upon arrival and compltion I will use Jim Butler Chevy again More

First oil change Wait time was ridiculous both outside an inside. You need a better system!!!! Service specialist take way to long with paper work and customers time. Wait time was ridiculous both outside an inside. You need a better system!!!! Service specialist take way to long with paper work and customers time. When I returned to pick up my truck I saw it was parked outside and looked finished. I went to check out desk and they told me they were waiting on paper work. I sat in waiting room ten minutes, went back to see if they could trace paperwork. They started to check and the service specialist called me. This is the second time I have been to your service and both times it was the same stuff. I am not happy with your service. Your people are nice and helpful but your system is just bad. I see a lot of people seeming to be doing nothing. More