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Jim Butler Chevrolet

Fenton, MO

4.3
8,006 Reviews
For over 45 years we've built our business on one simple idea - put our customer first. From a huge selection of inventory to transparent pricing and flexible financing we are dedicated to find the perfect vehicle for you, our customer. You don't become a national top dealer by accident; you become number one by earning trust. Jim Butler Chevrolet is your Chevy Dealer of the Year for ten years in a row! We serve customers looking for a new Chevrolet or used vehicle in the St. Louis Metro and surrounding areas! Visit us today and find out why we're the #1 Chevy Dealer in the Midwest!
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 8,006 reviews

March 30, 2019

They don’t care about you Paid 50,000 for a truck. Broke 5 days later took forever for me to get them to fix it. And who knows if it’s fixed. Oh yeah. I was Promised a few th More

by brittneegray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John gibbs
Apr 01, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback. From my understanding, you have spoken to John and he has spoken with management regarding this issue. Your vehicle has been fixed and we have done all we can to assist you in this matter. If you would like to discuss further, please feel free to reach out to Theresa at theresa@jimbutlerchevrolet.com or 636-717-3017.

March 30, 2019

Quick service I came in to get an oil change along with recall service. The entire process was quick. I was completely satisfied with the service provided. More

by N8.CHIROCARE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Apr 01, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again in the future!

March 29, 2019

Wonderful We had such a great experience here .. not only is the staff knowledgable but you can feel that they truly care for you as a costumer. More

by afrench0315
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Gray, Melissa Perez, Mike Johnson
Mar 29, 2019 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

March 29, 2019

excellent, thorough and fast. I am always treated very well and my truck is taken care of. They are very good at getting my vehicle in close to my appointment time. More

by saw3scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

March 29, 2019

Service advisor not focused I have bought several cars from butler and have had many cars in for repair. This advisor by far wasn’t focused on communicating to me about the statu More

by joe.schamel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Zarlingo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2019 -

Jim Butler Chevrolet responded

Thank you for sharing your experience with us, Joe. We're very sorry to hear that you were not completely satisfied with your experience with us. We're glad Mandy stepped in and made sure to do everything she could to help you in this situation. We will address these problems with your service advisor and reiterate the importance of providing the customer service we have become known for. If you would like to discuss further, please reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com or 636-717-3017. We want to do everything we can to change the negative impression your last visit left you with.

March 29, 2019

So Happy with the Cruze I purchased 2019 Cruze, and I'm very pleased with the service we were given. It was an overall very good experience. John Gibbs was extremely helpful. More

by Mary S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Gibbs
Apr 01, 2019 -

Jim Butler Chevrolet responded

Thank you for such a great review! We work really hard to offer the best deals in the best possible environment, so we’re happy to see that reflected on your last visit. We made sure that John got the recognition he/she deserved. Hope to see you again in the future!

March 29, 2019

know what you want I new what I wanted and they had a truck that had everything but color, the color they had ok with me. that is it in a nut shell. More

by happy with new truck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2019 -

Jim Butler Chevrolet responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Jim Butler Chevrolet! Congratulations on your new truck!

March 28, 2019

Scott is great He was very efficient & transparent. Gave great customer service! He asked what I wanted and delivered. Would definitely come back to him for any futu More

by danielleetzel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Cox, Scott Johnson, Chris Brinley
Mar 28, 2019 -

Jim Butler Chevrolet responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Jim Butler Chevrolet! We look forward to working with you again!

March 28, 2019

Oil change I had a coupon for the works (oil,lube,filter and tire rotation) for 49.99, I had made an appointment and work was completed in an hour. The wait area More

by m_e.wats
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Gibbons
Mar 28, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind feedback! We're glad we were able to help you out and meet your expectations! We look forward to working with you again soon.

March 27, 2019

Excellent car buying experience Overall it was just an excellent car buying experience. John took great care of us in the finding of all of our wants and needs. Then Mike made the More

by jcgoodues
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Zarlingo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox, John Zensen
Mar 27, 2019 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

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