Jim Butler Chevrolet

Oil change and tire rotation It took a hour and forty five minutes for a twenty minute job. I had a appointment and was even early. It took forever. Not a good experience It took a hour and forty five minutes for a twenty minute job. I had a appointment and was even early. It took forever. Not a good experience More

Key fob The service took way to long for what I was getting done. I just needed a key fob programmed and it took 2 1/2 hours. The service took way to long for what I was getting done. I just needed a key fob programmed and it took 2 1/2 hours. More

Very disappointed Schedule appointment. Left vehicle. Return call3pm. Could take a couple more days before even looking at it. Told would be done in 6 hours when schedu Schedule appointment. Left vehicle. Return call3pm. Could take a couple more days before even looking at it. Told would be done in 6 hours when schedule. More

Didn't do what they told me they would. They said they would take 90 minutes to check out the car change oil fill the fluids they took over 2 hours and didn't fill my fluids had to go buy w They said they would take 90 minutes to check out the car change oil fill the fluids they took over 2 hours and didn't fill my fluids had to go buy washer fluid rig ht after the service they didn't full my tank when I bought the car and the free WiFi for 2 months was a joke only lasted 3 weeks and they turned it off but not before there blocking of my data so I couldn't use my phone data. Im supposed to have one more free service for buying at J im butler's. I think they want me to come there for my service work but with this kind of service not sure I'll even use the free visit. Really not happy with your company! More

Used car purchase Purchased a 2013 Subaru Impreza from Donnie Reckert. Donnie was extremely helpful and very informative. The entire transaction was hassle free and m Purchased a 2013 Subaru Impreza from Donnie Reckert. Donnie was extremely helpful and very informative. The entire transaction was hassle free and much better than the experiences we have had in the past from other dealerships. More

Great Dealership Very happy with the service and I would definitely recommend Jim Butler and also the finance department worked hand over foot to make sure I was happy Very happy with the service and I would definitely recommend Jim Butler and also the finance department worked hand over foot to make sure I was happy with my purchase. More

Fantastic! Showed up for my appointment and got right in, all my questions answered and was offered a shuttle. Went shopping for a bit and got the shuttle back. Showed up for my appointment and got right in, all my questions answered and was offered a shuttle. Went shopping for a bit and got the shuttle back. Car was ready exactly when they said it would be. Everyone was kind and courteous too! More

Had a schedule maintenance due for my 2018 Malibu Jim butler did a great job at getting my 2018 Malibu in and out for its scheduled maintenance, couldn't have asked for better service. Jim butler did a great job at getting my 2018 Malibu in and out for its scheduled maintenance, couldn't have asked for better service. More

Bought a new Malibu from Brett a few months ago I talked to Brett a few months ago when I was looking for a new car and Brett was there to help find the right one which was the new 2018 Malibu. I talked to Brett a few months ago when I was looking for a new car and Brett was there to help find the right one which was the new 2018 Malibu. More

Why Schedule An Appointment I scheduled an appointment for a Tuesday at 10:00 a.m. to have my car diagnosed for a transmission noise. It was not serviced on Tuesday. It was not s I scheduled an appointment for a Tuesday at 10:00 a.m. to have my car diagnosed for a transmission noise. It was not serviced on Tuesday. It was not serviced on Wednesday. Finally, Thursday at 2:00 p.m. I received a call to tell me how much it would cost (nearlyi $4,700) to replace my transmission (a 2013 Impala with 78k miles). When I asked what exactly was wrong with the transmission, I was told that "to tear into it would really raise the cost." So, I said you really don't know what is wrong with the transmission and you want to install a whole new transmission.. I told them I will be there later today to take my car back - for which I paid $99 plus tax. I took my car to Aamco Transmission in Ballwin and received a precise diagnosis as to what was wrong and an offer to fix it for $2,300. To be fair, I will not get my car back for two more days, so I cannot comment on Aamco's fix. But, it is clear to me: Why should Butler tie-up technicians tearing-into my transmission for $2,300 when they can realtively quickly install a new one for $4,700; ( get it, but I won't be back. This is the second Impala I bought from Jim Butler, including a 2008 when they were just starting-out. More