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Jim Butler Chevrolet

Fenton, MO

4.3
7,700 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,700 reviews

November 15, 2018

Outstanding My sales rep, Scott Thompson, was the reason buying my car. He kept his word on the trade in value of my car, was very respectful of me and understand More

by colleen_c_bryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Johnson
Nov 15, 2018 -

Jim Butler Chevrolet responded

Our team is so great because we have the best customers! We’re so glad we got the perfect mix of customer service, great deals, and great vehicles for your visit. We’re always here to help in any way we can. Thanks for the love!

November 15, 2018

Chris and Mike make it easy! Chris and Mike make things very easy for us. They went far beyond to locate and trade for the exact car we wanted. We were at the dealer less than an More

by redbirds2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Saettele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Zarlingo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox
Nov 15, 2018 -

Jim Butler Chevrolet responded

Thank you for your kind review! We're so glad you had an awesome purchasing experience with us, thanks to Chris and Mike! We'll make sure to let them know that they did a great job. Congratulations on your new vehicle!

November 14, 2018

One of the best experiences I’ve ever had in a dealership! I walked in knowing what I was looking for and my salesman didn’t try to deter me or talk me into anything more extravagant as well as he let me lead More

by dwalsh2892
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Ruchala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2018 -

Jim Butler Chevrolet responded

Our team is so great because we have the best customers! We’re so glad we got the perfect mix of customer service, great deals, and great vehicles for your visit. We’re always here to help in any way we can. Thanks for the love and your recommendation!

November 14, 2018

Scott is awesome In my experience at Jim Butler My sales person scott and the rest of the staff that I came in contact with were so helpful.I got my wife and Chevy s More

by daniel1980.du
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Cox, Scott Johnson
Nov 14, 2018 -

Jim Butler Chevrolet responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Jim Butler Chevrolet. We'll make sure to let Scott know that he did a great job working with you! You are always welcome to request to work with Scott for future sales visits!

November 14, 2018

Outstanding first experience at Jim Butler service This was my first service at this dealership since buying my new car there. Everyone was attentive to my needs, answered all of my questions, kept me More

by GaryM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2018 -

Jim Butler Chevrolet responded

Our team is so great because we have the best customers! We’re so glad we got the perfect mix of customer-first attitude, great communication, and efficient service for your visit. We’re always here to help in any way we can. Thanks for the love!

November 14, 2018

Excellent Service My service visit was quick, easy, & professional. Everyone was friendly & competent. The wait area is clean & comfortable. This service visit was exce More

by computergirl9009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Anatra
Nov 14, 2018 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

November 14, 2018

Efficient The service was excellent and performed in a timely manner. All of my questions and concerns were answered immediately. The waiting area is top notch. More

by michael.r.baldwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again in the future!

November 13, 2018

They are used car salesmen They told me to text my paystubs in beforehand so they could get a head start, only when we arrived the salesman had no idea what was going on because More

by benb79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Sparks
Nov 13, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback, Ben. We're sorry to hear that you didn't have the perfect purchasing experience that we aim for with our customers. We certainly did not mean to offend you by expressing our love for our current selection of vehicles. While we always want to get our customers the best possible rate, we submit credit information to our banks/lenders and they choose the scores from there. Unfortunately, we do not have control over the bureau that those lenders select. We are thrilled that you are happy with your new vehicle and we do sincerely appreciate your business! We hope you enjoy it for many years to come & wish you safe travels.

November 13, 2018

Always a great experience! I love going to Jim Butler Chevrolet for service! They always provide me and my family with excellent customer service. Kim Hausmann is the best servi More

by tf4favre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Johnson
Nov 13, 2018 -

Jim Butler Chevrolet responded

That is great to hear! We agree- Kim is awesome! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us while working with Kim. We look forward to seeing you next time!

November 13, 2018

Not to happy I’m usually not a person to leave a bad review but I recently got my oil changed at your establishment. My appointment was at 9am but I had to take m More

by b.chesnick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I do not want to list names.
Nov 13, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback, Brian. We're very sorry to hear that we didn't live up to your expectations for your oil change and tire rotation, and that it caused you to have to change your plans. Unfortunately, the day that you came in we had 53/82 appointments that were for oil changes. While this is extremely abnormal, it did cause us to be much farther behind on our oil changes than we would have liked. Going forward, in an attempt to avoid this problem from happening again, please let us know if you need your vehicle back by a certain time when dropping off so we can do everything in our power to make sure we don't interfere with your plans. We want you to have great experiences with us going forward and we hope that helps!

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