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Jim Butler Chevrolet

Fenton, MO

4.3
7,678 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,678 reviews

September 28, 2018

Engine Diagnostica and Oil Change - 2 Days? Made an APPOINTMENT for service when engine light came on. But since I dropped the car off and did not actually wait in the waiting room I guess my A More

by aphollem
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Don't remember names
Sep 28, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback. We absolutely do honor appointments that are drop offs as well. If a customer does not have an appointment, they are placed at the very end of the line, which is usually a 6 day wait for something to be worked on by our Journeymen. People in the waiting room are only there for oil changes/tire rotations or minor work that does not require a Journeyman. Check Engine Lights (CEL) and other engine problems are diagnosed by journeymen because a CEL can be an indication of extremely serious problems that require a technician with a higher level of training than someone who is only responsible for oil changes and tire rotations. As should have been explained by your Service Advisor, it does usually take 24-48 hours to get vehicles in to our Journeymen for diagnostics due to the high volume that we experience at Jim Butler Chevrolet. So in your situation, it sounds like we got things going quite quickly. I would be happy to look into this further if you provide your name.

September 28, 2018

An Awesome Experience This car buying experience has been the best that I have had!! John Gibbs did an awesome job helping me find a new car. I was not able to get the Truc More

by Alan18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : John Gibbs
Oct 01, 2018 -

Jim Butler Chevrolet responded

Thank you for such a great review! We work really hard to do everything we can to get our customers into a great vehicle that is going to work for them. We're glad to hear that John was able to make that happen for you! We made sure that John got the recognition he deserved. Hope to see you again in the future!

September 27, 2018

Great experience Casey is awesome! He found me the car I wanted and listened to me! I will definitely go back to him when it’s time for another vehicle! More

by meggers2kids
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Burns, Alex Cox
Sep 28, 2018 -

Jim Butler Chevrolet responded

Thank you for such a great review! We work really hard to offer the best deals in the best possible environment, so we’re happy to see that reflected on your last visit. We made sure that Casey got the recognition he deserved. See you next time!

September 27, 2018

Automobile purchase My wife and I had a very pleasant experience during our car buying experience. Thanks to Michael Harmon. Very pleasant, very professional and very tho More

by JAMESHIBB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Michael Harmon
Sep 28, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback and for your business, James! We're so glad that you and your wife had a great purchasing experience with us! We will make sure to let Michael know what a great job he did. We look forward to working with you again in the future!

September 27, 2018

Great sales man John was awesome. He was very knowledgeable and made my car buying experience great. I will definitely purchase my next vehicle with John and send fri More

by vogelsang001
Recommend Dealer
Yes
Employees Worked With
Alex Cox, John Zensen, Mike Johnson
Sep 28, 2018 -

Jim Butler Chevrolet responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Jim Butler Chevrolet. We wish you save travels in your new vehicle and look forward to seeing you (and anyone you send our way) again!

September 27, 2018

Jim Butler Chevrolet 759 Gravois Bluffs Blvd Fenton, MO 6302 Great job as always guys!! Keep up the good work. Driving to your location makes the drive worth it. Plus I know what I am going to get. Excellent ser More

by mirsadarizvic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Cox, Keith Wilcox, Chris Brinley
Sep 28, 2018 -

Jim Butler Chevrolet responded

Thank you for your kind review! We're glad that you think you're worth the drive! We are always here to help and uphold the standard of excellence that you have previously experienced! We look forward to working with you again in the future!

September 27, 2018

Why even make appointment 3rd time in a row my bill had been messed up, also took 45 mins to get checked in after appointment hr. I come there for the service from people knowi More

by jwiseman1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Johnson
Oct 15, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback. We want to do everything we can to make this right. Unfortunately, we are not able to see what you name is unless you provide it to us to look into this further. We attempted to contact you privately to get this information. Please respond with your information at your convenience if you would like us to address this, or any other, ongoing issue.

September 27, 2018

Truck service -recall Just like Tony the Tiger 🐅 GREATTTTT Coffee and donuts 🍩 are wonderful especially when there early in the am. It is a pleasure working with Kim F More

by bigriverranch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2018 -

Jim Butler Chevrolet responded

Thank you for your great review! We think you're great, too! We’re so happy you loved our coffee, donuts, and staff! We can’t wait to have you back at the dealership.

September 26, 2018

Free line x bedliner! Plastic bedliner was installed incorrectly after I bought my truck. I told my salesman Brian about it and he immediately took care of us by personal More

by jargus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're so glad we were able to turn the hiccup of the bedliner around and get your truck perfect! We sincerely appreciate your business and we're always here to help in the future. See you next time!

September 26, 2018

Very easy It was a painless experience from the time I dropped my vehicle off till the time I picked it up. Everyone was friendly and helpful More

by shakenbake1869
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2018 -

Jim Butler Chevrolet responded

Thank you for the kind feedback! We're glad that you had such a positive and easy experience with our service department! We look forward to seeing you again in the future.

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